AT&T Wireless

This is a terrible business. An employee who conveniently no longer works there gave me a «free» tablet with a phone, telling me that I just needed to turn off the data. Turns out I’m now in a contract with that «free» tablet and have to pay $ 15/​month on it for the next 2 years. This is an item that I was told was entirely free, that I don’t want, and that I tried to return. I explained to them that the employee never talked me through the details of the contract and told me it was for the phone. It doesn’t matter to them, or that they will lose my business. AT&T is awful. We’re switching immediately away from this fraudulent company.

I just found out that the associate I worked with to get my new iPhone blatantly lied to me about the difference between apple care and att insurance. Now I’m screwed out of a lot of money and the store manager made ZERO effort to help me resolve this issue. He was incredibly glib and non responsive to my complaint, so instead it’s going here.
If you plan on getting an iPhone, go to the Apple Store! Your service will be a million times better.

everytime I go in this store the staff seem totally clueless. they don’t ever seem to know policies or procedures. I went in to get info on the iPhone trade in promotion and check on stock and they guy was just giving me non committal guesses. didn’t really know what the promo was. not the first I have gone in this store for answers and came out with absolutely no information. this store is 5 mins from my house but I always end up going to the store at Harlem and Irving plaza about 30 mins away because the staff actually know what the hell is going on.

DO NOT EVER STEP FOOT INTO THIS STORE.
Sure, the staff may seem friendly but then they will entirely screw up your your credit and billing while NOT providing you with service that you pay for.
I have been credited over $ 360 to my U-​Verse internet account along with 2 months of free service because they have repeatedly turned my internet off saying I didn’t pay my bill, when I paid directly in store and had all of my receipts and bank statements with me. They realized an employee named Jeff actually wasn’t making that final connection to restore my internet, credit, and manage to let AT&T tech support know what was going on and how it was taken care of. So my account was suffering along with my credit, class internet courses, and taking up personal time.
So, I paid my bills and usually early, get my internet taken away, charged two restoration fees, I CAN PROVE it wasn’t me and it was them who were the problem, and a week later after 5 (yes, 5) visits to the store (where no one can or tries to help me, including the useless manager), they straighten my bill out (finally) and I still have NO SERVICE.
I don’t understand the difficulty.
I pay my bill. They give me internet service. That’s all I want, should be pretty easy but it’s amazing how a simple concept like that will RUIN your credit to the point where they agree they screwed up and you still don’t have internet.
Ridiculous.
I am canceling tomorrow and switching to comcast. If that doesn’t say enough, then go ahead try it yourself, but watch all of your bills and service, you will soon see what I am talking about.

I wouldn’t pay too much attention to these reviews that are years old. Lost my phone and was in a bind. Long process dealing with corporate but this staff was friendly and patient. I would recommend speaking with the team leader Oscar. Very helpful and went over and beyond what was asked of him to help me. I will most certainly be coming back for any future issues.

Whatever your problem, they have a one-​size-​fits-​all solution: sell you something new.
I love when a sales person says «You need this and it’s just $xx!»
«Just?» No problem, Mr. Salesguy… if you’re paying :-) Otherwise, don’t account for my money.

When I lost my phone, the staff at this store were very helpful. Jeremy worked with me to find the cheapest option for replacing my phone AND he found a way to save money on my monthly bill. He went above and beyond to help me out.
When I returned to pick up my new phone, I had an equally pleasant experience. I will always return to this store if I ever have problems again.
*sometimes if there is a rush of customers, there can be a wait before you are helped.

Well walked in with low expectations after seeing the average reviewer gives this location 2 stars. But i have to say that from the beginning the representative by the name of Sheryl was extremely helpful. She initially started by reviewing my plan an told me that i was paying too much and she called AT&T and had them update my plan and lowered the monthly amount by $ 140/​month. Then she helped me add another line to my plan and it was fast and easy. The only issue was that they did not have the phone on hand it had to be ordered. I am nothing but please about the way she treated me and my dad. AT&T has a extremely caring person and she definitely exceeded my expectations. Highly recommend her, her manager and AT&T.

Unprofessional behavior. I was ready to switch to att today, however, the salesperson was not interested in providing service and selling an iPhone with contract.

AT&T sucks. There. I said it. I can see that I’m not alone in this thought. My contract was up and I was eligible for a new phone quite a while ago. Finally got one in June. The guy who sold it to me at another store told me that the 5 gets better reception than the 4 where I can only talk outside my house. Not much fun running to the front door to answer the phone when both the Metra and the L go past my house. Extra demerits for having to talk outside when it’s 20 degrees in the winter.
So tonight I’m walking back from Lincoln Square and come across this store. I explain my issue and the guy says I need to get a microcell. Really? I’m in the middle of the city and theoretically close to your towers and I still can’t talk in my own house. Actually it’s worse than before. Now my phone says no service instead of just fewer bars. Then I ask what can be done about being deceived that the 5 is better than the 4 reception-​wise. Well, nothing since more than 14 days have passed since I bought the phone. I have 22 more months to have crappy service? Crappy service that I’m paying for? I got mad at the guy and left. Actually the guy told me to leave and implied that if I don’t leave, I’ll regret it. Frankly, if anything happens to my house in the near future, I’m calling this guy on probable cause. After all, he knows where we live. After I left, I saw the sign in the window that says that AT&T is #1 in Chicago for call, text and data performance. Well, that’s just a big old lie. I’m the customer here so I went back in and talked with Gabriela. My record was still on the screen — shouldn’t the record have been closed when I left the first time? Anyhow, she was much more helpful and suggested that I call and ask to cancel and that AT&T takes something like that more seriously and will do something to keep me happy. So that’s what I did.
The customer service person who was generally helpful the night before was scheduled to call me at noon the next day. No call at noon. Then I thought maybe she was confused about the time zone since she did ask what time zone I was in. Central, same as you. A call didn’t come at 1 either but I did get several texts asking about my customer service experience. Are you kidding? The left hand doesn’t know what the right hand is doing. Finally someone left a vm that afternoon and said he’s call back on Monday to talk about the microcell. It’s Wednesday and no one has called back. Supposedly the microcell is on its way but delivery remains to be seen.
That said, in 2013, there doesn’t seem to be an excuse for poor cell service in the 3^rd largest city in the US. If AT&T has so many customers in this area that the current towers can’t handle the service, then at least make an effort to keep your current customers happy and add or fix current towers.
I know Verizon works at my house because my work phone is through Verizon. So very tempted to just pay the cancellation fee and be done with AT&T for good. The only reason I switched from Sprint in the first place was because of the AT&T/iPhone relationship that’s no longer exclusive.

Customer service was awful. This is an authorized retailer not an AT&T store. I didn’t know that this would make a difference until they told me that I couldn’t buy a phone off contract without the district managers permission and they wanted to charge me $ 100 more than the price listed on AT&T’s website. Not only did I walk out without the phone, they acted like I would have the same problem at every AT&T store. I drove five minutes away to a real AT&T store got the phone and paid $ 100 less. Save yourself some time and effort, go to a real AT&T store or shop online.

This review is simply about the store experience, not my device experience… mobile phones pretty much suck as phones, but I digress…
Anyways, a few days ago my phone lost texting and voicemail options. Still continued to work great as a tablet, but after last Monday, not much else. I visited my local AT&T store today and a great guy name Mauricio greeted me politely and helpfully and got me squared away. Relief, as I stood at the counter and faked everything I claimed to understand about my android thing-​a-​ma-​jigger.
I miss land lines… there was a reason a phone was invented on a short wire hooked to a wall. Anyways, if you are an AT&T user, and find yourself with device collapse, visit a local AT&T store. Helpful folks!

This was the straw that broke the camels back for me. AT&T’s service has been in a steady decline during the 10 years I was with them and they’re at rock bottom in my opinion. No more!

Good news! Things went like clockwork here– usually workers at places in North Center business are not-​that-​cool but my guy fixed things fast! I was going to drop AT&T & pick up an iphone 4 with verizon or sprint but my trip here actually changed my mind…

If I could give a zero, I would. I have never experienced such horrible mobile service since I moved to Chicago and got a phone with AT&T. Their coverage is terrible, their internet is slow, I get an average of at least 4 – 5 dropped calls per week and I can never get through to anyone who can solve any of my problems. Thank goodness I am finally getting my Verizon iPhone 4S today. Buh-​bye AT&T.

Since AT&T already knows how the majority of their paying customers absolutely loathe their company, writing this Unilocal review kind of feels like a futile attempt at making a difference, but so be it.
I had one of the worst retail experiences of my life at this store over the weekend. The kind of experience that makes you leave the store saying ‘what happened to customer appreciation and service in this country?!“
After telling the salesman I was in to upgrade an iPhone, he told me to wait for help. I waited 45 minutes. It was one of those situations where after you’ve put in 15, you just KNOW you’ll be helped any minute, so you hang on only to sit for 30 more. Finally I received the attention of a sales clerk, who was not apologetic about the wait, and seemed to hate his job. That’s not my fault. Sell me a phone. Well, if only he could – after the 45 minute wait, he let me know that they were all out of iPhones. How did he not know that 45 minutes ago? He didn’t check any inventory or anything! Needless to say, I was irate, and at the end of this contract will be cancelling my family plan to migrate to Verizon.
This store and their parent company really should be ashamed at the way they do business in America. For me, it was the final straw, and now that the iPhone no longer requires me to stay loyal to a company that values me like a piece of gum on their shoe, I will finally free myself!

Oh, lord. Stay away from here. A guy named George here fancies himself as the manager of the place (not true, another employee told me) and repeatedly promised to find an iphone 4 for me.
My numerous follow up phone calls to him actually became a source of amusement for me as the story changed each time: «I’ll call you tomorrow!» «I’ll call you tonight after I track one down!» «I’ll call you by 3 pm today!» Eventually, the amusement wore off and my husband went to an AT&T store downtown and picked one up in 15 minutes.
The only upshot (and one additional star) was that because George also screwed up my daughter’s phone and account, they gave me a $ 50 rebate on her new phone.

Dark, dingy and no working phones to put your hands on. I went in hoping to look at one of the Blackberry models that they have advertised on the outside window of the store. First, the door was stuck and had a grinding metallic sound as I tried to swing it open. Kind of like fingernails on a chalkboard. I went walking around the poorly laid out store looking for the Blackberry devices to find just a couple displayed. The one I wanted to look at was in a sealed glass area. Does the salesguy offer to take it out? Nope… he just points to it and tells me how easy it is to use. Maybe it would help if I FOUND OUT HOW EASY IT IS TO USE BY USING IT. I guess he missed that cue. How about the new iPhone? Oh, we don’t have any of those for you to look at.
So why did I go in here?
This is two bad cell phone store experiences in one day. Wonder why the mobile phone business has «churn» among their subscribers? I don’t.