AT&T

Hands down the best customer service experience I have ever had anywhere ! Not just from one employee, but ALL were awesome. I had gone to Costco because of a «promotion» they had. That was a total disaster! Lies after lies from them. I finally was so fed up that I left the Costco and headed to the at&t store. I arrived about 1hr before closing and I was treated great. I was helped by Jeff and he was honest and helpful from the beginning. He fixed what Costco messed up and he instructed me on how to handle the rest. Needless to say that my family and I are very happy, and Costco not so happy. Thanks again for all your help guys!

Very disappointed in my experience here. Walked in and three of the gentlemen were busy. After 15 mins of waiting two ladies walked in. They were then greeted by one of the busy gentlemen. Granted, I walked in 15 minutes before them, waiting. I then asked if they would they be able to help me. Sam, finally asked if he could help us. I told him I had a billing concern. I had all of the documentation. He then explained because it was done by another authorized dealer he was not able to help. We would have to call them specifically. I don’t believe this is how AT and T would want authorized dealers to deal with customers. You work for AT and T as far as I’m concerned as a customer. He didn’t take any time to look up my account or the transactions in question. I did have to call that store. They fixed it in seconds. I asked if it was possible for that store to have called him to check. The answer was yes, they could have called. Go the extra mile. If you don’t know how to help or just don’t want to help customers get out of customer service.

Thank you SAM for your patience.
I walked in on a Sunday 10 minutes before close just trying to pay my internet bill.
I was having trouble online and automated.
Sam took the time to figure out my issue.
He was pleasant optimistic and made me feel at ease although I was so frustrated.
He was able to find a a way for me to pay my bill and wrote information for me for next time.
Also such a gentleman he walked me to the door and opened it for me.
Thank you again Sam for amazing customer service!
I definitely recommend him for anyone looking for top notch service!

Eric is the best. Period. Go there, ask for him and you will have a painless experience. My sister and I went there and we were in and out with a new phone and saving $ 40 a month on my bill including the new phone. He’s great. And funny and dresses so cute! :)