Extremely disappointing experience. Over 2 hours to buy a phone when I specifically explained that I only had 30 minutes at the beginning of the transaction. They told me that the delay was caused by the amount of data on my phone, but once I got home, none of my contacts nor pictures were transferred. They offered me a free tablet, indicating that it would add a $ 10 fee to my monthly bill. Imagine my surprise when I found out they also added an additional $ 125 mobile usage fee that was not explained. My bill at Verizon was $ 75 a month. My 1st bill from AT&T after switching was over $ 250. I don’t blame AT&T for this. This store is a franchise, and I think they were more concerned with their individual gain rather than the parent company or the customer’s satisfaction. In the past I was EXTREMELY happy with AT&T and their service. I was truly stunned by the unprofessionalism at this outlet. On top of everything, they«give» you $ 80 worth of devices to go with the phone, but they had a very poor selection(no ear phones?) and of what I did get, nothing worked! AT&T would be very wise to revoke this franchise. It reflects so poorly on their otherwise pristine reputation.
