Apex Plumbing & Sewer

Call these guys! Fantastic service. We had a variety of issues in our condo building in Roscoe Village and Chas, Chuck and Bob were always prompt, courteous and professional. They did a great job quickly (but correctly) fixing the plumbing issues in a multi unit building while clearly explaining everything that was going on. They were always very forthright and reasonable. I will definitely be calling them in the future.

My family and I spent the weekend out of town and came home on Memorial Day evening only to find that we had no hot water. I called Apex, expecting an answering machine, but was surprised to be talking to a real person on a holiday. Chuck told me that Apex would be calling me first thing in the morning to let me know what time they could send someone out to take a look at our water heater.
The first thing that really impressed me about Apex (aside from their availability and responsiveness) was that they offer free estimates. I called around to a few other plumbing companies and I was told on the phone how much it would cost to replace my water heater — 1) that couldn’t even be confirmed until they looked at my water heater; and 2) was quoted much more than I actually paid for Apex to do the replacement.
Chas and Frank came to look at my water heater. They were both honest and thorough in their explanations regarding the state of my water heater and I felt good about the decision to replace it. Unexpectedly, they informed me that they could replace the water heater the same day. They were professional, quiet (I have a 5 month old) and efficient.
I would recommend Apex plumbing to anyone. I’ll be calling them anytime I’m in need of plumbing services.

Called on a Friday night at 8pm for a clogged/​leaking sink and Chuck came out the next morning bright and early. Repair took under 45 minutes and Chuck gave us some recommended tips to prevent the issue we had in the future. Others noted the higher prices for this company, but I felt the price was worth it for the service and level of professionalism I experienced. Thanks all!

APEX, my hero, Chas, arrived went right to work and fixed problem within the hour! Customer service, professionalism and quality are my «must — haves» and they are hands– down the best of the best! As a nurse, a caring positive attitude is important to me and Chas delivered, just want to say thanks and yes I would use APEX again and refer APEX to family and friends!
Georgiana robinson

Leaky pipe under kitchen sink caused flooding of cabinet under sink onto wood floor. Apex plumber per invoice «power rodded kitchen drain line and tested drain line with water to ensure proper draining». Probably here 30 minutes max mid May to the tune of $ 265 but that was ok because our problem was solved! At least for 7 months. We treated our garbage disposal and pipes with kid gloves and had the same problem again. Called to find that Apex would not guarantee a rodding job, so called in someone else who did a much more thorough job, (rerouted things so if it happens again, water comes up through sink instead of cabinet underneath, replaced pipe, in addition to rodding, blah, blah, blah) charged less and so far so good. Enough said?

Called Chuck on a Sunday and Ben came out within two hours. From start to finish I was confident that I was in good hands. Two valves were replaced, pipe work was done, two elbows were installed and a drain was cleared in short order. The workmanship was excellent and the jobsite was left in clean working order.
Prices were reasonable for premium time work. Ben had all the tools, equipment and material needed for the repairs.
The Apex predator came out and conquered the prey… highly recommended.

As new residents of Chicago, how do you find reputable services for your home? When we had trouble my husband searched the Internet and when a couple of businesses didn’t answer the phone or return our call– he finally got lucky with Apex, who came within the hour. This is our second experience with Apex Plumbing in our new home in Logan Square. Last year we called for emergency service on a weekend and they replaced a motor in our sump pump saving our basement from flooding. Today our service mechanic Jim, cleaned out a drain from our basement stairwell to our laundry room. Prompt, friendly, professional service both times. Solved all our problems and at a reasonable price. So glad we found them and we are happy to recommend them to others! If you are looking for a «go to» plumbing business– look no further!

A as in awesome, I do not review much. Today is worth it. Jim was fantastic!!!

Had a slight emergency with a failed ejector pump. I called Apex and they were in and out within an hour. The price seemed fair, and I didn’t have to wait!

We called Apex in an emergency when our sewer line suddenly started to back up the day before we were hosting a big family function and a big trip out of town. Within an hour, Apex was on the scene to help clear the line and diagnose the problem. They found that our 101-​year-​old sewer line had collapsed after the harsh winter and that we needed to do excavation in the yard to locate and repair the issue. As it turns out, the line was broken in two places, and the city sidewalk also needed to be broken up in order to fix the second break point in the line. The job was complex as it involved getting permits from the city and then replacing the sidewalk when the repairs were complete. Needless to say, this was a big and unexpected job at a stressful time. Apex did everything they could do to complete the job in record time, and they did most of the work while we were out of town enjoying our vacation. When we returned, the repairs were all complete and they were very fair in helping us to make payment arrangements for this job. I would not hesitate to ask Apex to help us again with future plumbing needs.

We were having issues with our pipes. To be honest, water (no sewage, thankfully) was backing up and flooding the basement. We initially called and were impressed that the tech came within 45 minutes.
Then, it all went to hell. Quickly.
The tech was a kind, polite young man named Jon. We had no issue whatsoever with him. He did a good job — or so we thought.
Less than 24 hours later, AFTER paying OVER $ 275, the basement was flooding again. So, we did what any reasonable person would do: we called Apex.
They sent Jon over again. Same tech — who was more than understanding. His boss, however, wasn’t — and wanted to charge us AGAIN for the same problem.
RUN FAR, far, FAR away from them. Jon, you are a wonderful tech but your manager and the company you work for — Apex — are running a scam.
UPDATE: after threatening to post a negative Unilocal review, the manager/​owner informed Jon to «fix it and don’t charge them». Stay away from Apex!

Customer Service was amazing! Christina had someone at my house within one hour… and called to tell me they were on their way. Jon was wonderful! Very thorough… he explained everything to me… what the process (es) would be, costs, our options. Very respectful… put booties on immediately… took them on and off as he needed to go to his truck. Ran to his supplier x2 in order to get the right parts!
Great experience.

I had used them in the past and had been pleased with their service but things have definitely changed for the worse. I wanted a quote for several plumbing issues and received one that I thought was a bit high but told them to go ahead .
Although they did reduce the price when they realized the job took considerably less time than they originally thought, when they left I noticed one part of their work had been left undone. I called them back to finish the work and they said, «No, that part of the job would be an extra $ 350.» I said that I thought the quote had covered everything.
Not only was this additional price extremely high (a leaky faucet, $ 350, for Heaven’s sakes!) but they insisted it hadn’t been included in their original quote. That simply was not true as I had pointed to the leak at the very beginning.
So, in essence, Apex received a large chunk of my money for an unfinished job and refused to return and complete it without even more.
Feh! I’ll call someone else. Too bad, as I’ve been using Apex for over ten years. But this is unacceptable.

Called up Apex to fix my bathroom sink leak. They came the next morning and not only quoted but finished the work. Jim & Brandon did a solid job.

Very happy. Apex was recommended to us by Handyman. They came out the next day to fix a clogged pipe from our condo building to the street. They were professional, explained what needed to be done, estimated how long it could take (both best and worst cases), and delivered what needed to be done. Hope we don’t need a plumber any time soon, but when we do, we’ll call Apex.

I called Apex after another local plumbing company failed to show up to my scheduled appointment (only to find out when I called that they never put me on the books despite speaking with the owner originally). The gasket in my shower drain had gone bad and the drain was leaking onto the unit below me. Apex had a plumber out to my house within 30 minutes (and did not charge me an emergency call charge). John Hartmann replaced the plastic gasket with a higher quality oakum and lead seal and had the work complete within the hour. Very professional and they certainly saved my day.

I was surprised to see the poor reviews. Apex was recommended to us and we gave them a call due to what we thought was a broken water pipe. Within an hour, Jim was here. He was very thorough with his inspection and concluded that it was a clogged gutter. Now, we didn’t hire them to do anything else, so not sure what that experience might have been like. We were impressed with them and thought Jim was great. We will call them again.

Very disappointed in this company; I’ve used them before, and have never felt this ripped off.
Wow! Way too much money charged for a kitchen faucet installation, $ 275, that’s insane!
If they had told me that’s what the standard charge was, when I called to make the appointment, I would never have had them come out… however, I didn’t know and after I said it was WAY too much money and they could leave without any work being done, they said there was still a charge for them to do an «inspection,» ie. $ 125 TO DO NOTHING, aka inspection charge.
Because I didn’t want to pay them to do NOTHING, I finally agreed to the ransome of $ 275. This job should have cost about $ 75 – 100 at most.
Note: I will call the owner tomorrow to see if we can get a reduction in this charge and will definately change my review, if he agrees.

WOW!!! IMPRESSIVE!!! I called Apex this morning & left VM w/​answering service. They called me back immediately upon opening & sent service tech JOHN over within the hour. He arrived in a hour. He was knowledgeable & friendly & fixed the issue quickly… I will use APEX again & again. THANKS APEX! :)

I called Apex because my pipes were frozen. The receptionist was very helpful. Jon came out for the free estimate. I am a senior citizen on a pension. When he told me the minimum price would be $ 325 and it could possibly only take a few minutes. I told him that price was much higher than anyone else whom I had called, and I asked to speak to the owner. When Jon called the owner, he had no interest in speaking to me. He called the owner back and I spoke to him. I told him that in my house I often need a plumber and that if he could lower his price to a reasonable amount, he could possilby have a new customer. He stated, and I quote, «I have enough customers.» Please keep his comment in mind if you consider using this company, which I would not recommend. Jon apologized for the comment that his boss made.