American Family Insurance – Charles Ramos

I switched to American Family because they had the best price. Other competitors with higher cost tried to convince me the customer service experience will not be the same. But I have been very happy with my choice. As soon as I switched, the catalytic converter was stolen and my 1^st claim was processed in a timely and professional manner. The dealer overcharged me $ 200 for the parts. The insurance adjuster explained that this would not be covered and provided me with all the details I needed to get reimbursement from the dealer. Charles is awesome. He is very knowledgable about what coverages and endorsements we need for all our auto, home and rental. He is very responsive and patient and always try to get the most cost effective coverages for us.