Raimonda Smith-Farmers Insurance

I’ve known Raimonda for almost two years. As a new home owner she answered all of my questions about condo insurance (and I had many). She was available over phone, text and email. Be prepared, Raimonda speaks English as a second language and is very passionate. Sometimes it feels like she may be yelling but she’s just conveying great advice enthusiastically. My personal experience with Raimonda, she had been super duper!

This review is regarding Raimonda Smith, Farmer’s Agent in Roger’s Park
I have been insured by this lady since 2008. I had did not have much contact with her, except to occasionally pay my bill directly to her. She was very friendly until I moved and reduced my car insurance coverage to put it in storage in 2010. I called and asked her to change the coverage, and without provocation from me, she shouted at me, something about an email. I called 1 – 800 FARMERS and asked them to reduce my coverage so I didn’t have to deal with her again. They said they couldn’t help me, and referred me to her district manager, Mr. DiBartelo. I was angry at her and should have gone over her head, but I slept on it and decided not to call him and complain, or change my insurance so close to leaving the country.
On October 7 of this year, I called her to tell her that I sold my car and cancel my policy. She shouted incomprehensibly into the phone and told me «Joanna, this is not an emergency, don’t you ever call me again.» I immediately emailed her asking her to cancel my policy, and called 1800-​FARMERS again to ask them to help. They said they could not, and my car coverage had been cancelled, but my renter’s insurance policy was still active for an apartment I had not lived in for 14 months.
I then called the district manager. His receptionist refused to let me speak directly to Mr. DiBartello. She cancelled the renter’s policy for me, but was unconcerned about my complaints about this agent (suprise, suprise.). I will never deal with Farmer’s again. If you choose to, I recommend any agent but this one.