Bloomingdale’s

First, Customer service is really poor at this location. Bloomingdales in Tyson’s corner and this one is day and night!
I came to return shoes I ordered and was yelled by a lady at purses department that «shoes go to shoe department.»
Then they could not process refund to my CC because I used combination of gift cards and CC for my purchases and had to give me a gift card for entire amount. Really annoying
Why would I return to Bloomingdales, when other stores, like Nordstrom, make it SO much easier, and service is nicer?

It’s so comforting to know that the horrible customer service in this store location knows no color, age, or sex. I really was starting to think that I was repeatedly dismissed as a result of one of those factors. But the employees are just jerks because they think they can be. Ugh!

This is a decent Bloomies location. The one that was in White Flint was just pathetic and bad. This store is newer and seems to have much more «umph» that the other store. I had very good service at the Keihls counter and was happy with my purchase. Over all Bloomingdales is not the same as it was in the 60’s and 1970’s because I guess it’s owned by a different corporation. It was better back then but this one is not bad.

If I could give no stars to Bloomingdales at this location-​I would have, but oh well. May not say anything new, but this place not worth checking it out even for minute. The customer service is so bad that you may start seriously questioning their management that is clearly very poor if after that many of bad reviews they still haven’t changed anything. It’s a shame but one of my favorite brand-​maje/​sandro and reiss has the worst sales associates on the floor. Very disappointed

Really not impressed with the customer service at this location. You may have less selection at Tysons but for me the customer service has always been excellent so I prefer that location.

I called the jo Malone counter to learn more about their new scent and someone by the name Hannah answered the phone and placed me on hold for a long time. I asked her if they had any samples to try before I purchased. she was very rude said that they never get any samples and hang up the phone. Instead I placed my Order with Nordstrom and I will never shop at that Bloomingdales Chevy chase ever again. Advice to the management team get rid off all your rude employees because you will never achieve your sales goals.

Been here a number of times but wanted to write a review because ALANA in the mens department was so incredibly helpful when my fiancée and I came in looking for a tuxedo for me for our wedding. She really did everything to make the experience perfect and we benefited from her knowledge and advice.

LOOK OUT blacks discriminate against minorities in this store.

This store has the worst customer service ever in every departments. I went on a non-​busy time, and there was no one there to help me getting the right size of shoes. Then I went to the second floor, saw a pair of jeans and ready to pay. I waited for 10 minute at the counter, but no one was around — people kept telling to wait and someone would come to help me. Sigh. Would you please hire more people?

This used to be my go-​to department store for cute shoes, accessories, and dresses but I’d stopped going after a few poor customer service experiences. Fast forward a few years and I decided to give them a few more chances and I really shouldn’t have bothered. The associates are as rude and dismissive as ever.
I did have a great experience with Carol in Men’s fragrances, she was really patient and attentive as I rushed to find some cologne as a quickie surprise gift for my husband. Unfortunately, the buck stopped there so i can only give two stars because on numerous other occasions within the past few weeks, I’ve been pointedly ignored or given a really snooty attitude. The shoe department has gone to the dogs and the store’s design is aging poorly despite the mini face lifts.
I just called to have some sunglasses put aside for me to purchase and pick up this evening and the accessories associate on the phone couldn’t have wanted to help me less. She hung up on me once, couldn’t answer any of my questions, and was just generally disinterested. I guess they don’t work on commission anywhere #mustbenice.
Save the annoyance of having to beg for or put up with half ass assistance and spend your money elsewhere.

After my experiences with Bloomingdale’s in Manhattan, I was rudely disappointed by the employees in this store. Nobody offered to help me find what I wanted, and when I asked for directions to that particular department, I was answered with disdain. Eye contact, in general, was avoided. I got to the desired department and it was a terrible mess – sizes and styles all mixed up. The associate in the adjacent department was a bit more cheerful, but made a comment that the item I was looking was not as «trendy» as the store’s usual fare. That was a fail if she was trying to be charming. My money is just as valid as the next person’s. If all customers cannot be treated with courtesy, I’ll stay with Nordstrom, thanks.

Horrible customer service. I left with an extremely bad taste in my mouth, and I am throughly appalled. I don’t know where to start whether it’s the fact that we were locked inside and no one offered to help. Or the fact that they turned the lights off at 8:05 how rude! I understand you are ready to go home but as a luxury retailer you don’t have to be so obvious or blatant with your disdain for customers shopping at 8:05 since they close at 8:00. Several people were locked inside the store and had to walk around in the rain! Not only were we locked inside but the sales lady was too busy counting the register to even answer our questions regarding how to exit. I had to ask her several times to get a response.
Sweeeet! Anyways save your money visit Saks or Neimans, or just come earlier if you want good customer service because apparently their customer service skills turn off at 7:40…right before they turn off the lights!
The only reason I gave them two stars is because they carry DL1961 denim and that’s super hard to find.

I had avoided this Bloomingdale’s for YEARS after encountering a nasty Burberry sales associate here (Yeah, I’ve been known to hold a grudge or two…). I went back this weekend and was pleasantly surprised. It may be my new go-​to department store in DC!
Men’s suits: The men’s floor has an okay selection of men’s suits (e.g., Canali, Armani) at a more reasonable price point than the Saks Men’s Store on the next block. The sales associate was very accommodating and the tailor gave his honest assessment and advice, rather than trying to close the sale. (Note: You do need to have some knowledge of suits and fabric before relying on the suit section here — Many of the Hugo Boss suits, for example, were pretty cheap looking and would probably exhibit noticeably fabric pilling after just a few wears… which the sales associate won’t tell you, of course.
Burberry: I also couldn’t resist checking out the Burberry section again and was blown away by the sweet sales associate there. She apologized for the clunky security tags on all the coats and insisted that she didn’t mind if I tried on 100 of them. I ended up buying an awesome navy trench from her, and wouldn’t hesitate to go back again. I also noticed a sale section that had some coats and apparel at 25% off, which is a great deal. (Note: If the Burberry garment bag is important to you, shop at the Burberry store. You just get a standard black Bloomingdale’s garment bag here.)
The Bloomingdale’s points system makes this an even more enticing place to make big purchases! I’ve been a «Loyalllist» member for years, but had no idea how the points worked and have never cashed them in. There was some kind of special bonus point promotion, I think, because this weekend’s suit purchase resulted in a whopping 50,000 points… Every 5,000 points is worth $ 25 to spend at Bloomingdale’s, which you can spend a month after earning the points. So, I can go shopping at the end of the month now and already have $ 250 to work with! The points do lost 75% of their value at the end of the year, so you need to keep an eye on how many you’ve earned and cash them in ASAP.

This review is only for the customer service at the men’s section. We use to shop at bloomingdale’s online for the ease of use. Me and my spouse went there on the morning of black friday to do a return of item we’ve purchased online, and also to look for men’s coat. The service was unpleasant. There is only 1 customer ahead of us having completed her transaction with the cashier but the man behind the cashier was very slow that after a 20 min of wait we check to another cashier that. rejects us, telling he is dealing with other customer but in an unfriendly manner of tone. After finish returning our items, we decided that there’s no need to continue looking at the site and move to nordstrom that is nearby. Too bad cause bloomingdale have a good selections for men but note to self, i’ll check nordstrom first and if i have to shop at bloomingdale’s men section i’d rather go online.

I love the selection at this location — it is where I buy most of my clothes. They have really good sales, too. The service here is inconsistent, though. Sometimes I’m blown away and sometimes I’m utterly disappointed. They could improve upon management to fix this issue.

Fantastic Store! They carry a little of a lot. The service is great. Huge mens department.

Gorgeous store. Easy parking and easy no hassle validation. Wish I could afford more here but their cosmetics are the same price as everywhere else.
Love the Nespresso boutique. You can try any flavor of coffee you want for free! Weirdly they don’t actually sell the Nespresso machines on the same floor as the boutique. It’s just to sample, and maybe to order the coffees.
I might buy my Nespresso coffees from them, but I got my machine at Bed Bath and Beyond. It was over $ 100 cheaper there for the same model.
Only fault with this place is that my wallet can’t afford it. My wallet is in the 2.5 star range. But my taste, and Boomingdales, are 5 star!
P. S. i love how bright the store is. Nothing worse than a dimly lit store where you can’t see the merchandise.

Though I live closer to Tyson’s, I have to say that my trip out to this Chevy Chase store has made me realize that I’ve been missing out.
1.)The brand assortment is WAY BETTER at Chevy Chase.
2.) The sales team is more friendly, helpful and less pushy that Tyson’s Corner.
I purchased a Theory leather jacket at Tyson’s, and the salesperson lied about there being a size 2 at Chevy Chase and size 0 elsewhere. I called up Chevy Chase, and the sales woman called back with the jacket for me to try on. It was too big, so she ordered me the size 0… I probably will just go the Chevy Chase now.
BTW, they validate parking, so no fear about the paid public parking sign.

Bloomingdale’s is the Ted Kennedy of luxury shopping. Still rich but not nearly as attractive as the other family members (Saks and Neimans would be Jack and Bobby).
The White Flint store had terrible customer service and selection, and so does this location.
Most recently, I was here on a Saturday night. There were no salespeople to be found in the fragrance department. Fine, I picked out what I wanted myself and went to the nearest register. Finally, a woman walked by and asked if I needed help. When I said I just needed to pay instead of ringing me up herself, she yelled across the store at some other woman to come over.
At that point, I just turned around and left. It’s my own fault for going to Bloomingdale’s anyway. Ugh.

I guess, if your not dressed a certain way, then help will not be your friend, at the Friendship Heights location. I was looking for a watch to get my mom for her birthday, and there was no one around. I was like great, let me look at some pieces, and I know someone will be over in a minute. My minute turned into 5. I was dressed in jeans, and a button down. I guess they thought I wasn’t going to buy anything, and just waste there time. I wouldn’t have went an hour out of my way for that. Believe me.
Long story short. I will never come back to this location. I rather take my chances and go to Tyson’s Corner. It’s a longer commute, but at least I get helped when I go out there…