Nasty, rude. unhelpful«service» from 2 women who clearly hate their job.
Cora C.
Classificação do local: 4 Chicago, IL
I get a lot of my work clothes from Ann Taylor. The tops and skirts are cute, but their dresses are not flattering so I get them elsewhere. I never had a problem with their service, but it has gotten much better in recent months with the new staff.
Johanna J.
Classificação do local: 2 Bethesda, MD
I love shopping at Ann Taylor because I love their dresses and tops, but they have very poor customer service in this location. The two ladies there were not attentive to their clients, and the one who was at the cash register when I paid didn’t seem to know her job well enough to do it right, it took her a while to figure out what to do with the coupon code I presented to her(which I received from my email) and she seemed very impatient and was not kind enough to thank me after the transaction.
Lia M.
Classificação do local: 2 Arlington, VA
I’m not the biggest Ann Taylor fan, but I like to stop in occasionally. However, this Ann Taylor is awful. Clothes are fine, everything is fairly organized, but the staff is awful. They are neither friendly nor acknowledging. However, I find that this location has a better selection and doesn’t sell out as fast as the Farragut one. Just hope that you don’t need staff help.
C W.
Classificação do local: 2 Washington, DC
Not my favorite LOFT. I’m glad everyone else has had great experiences but I’ve yet to feel like spending my money there. The sales people never great me and they’re always very cold. If I have to endure one of side coversation while I get rung up, ugh. The store is always neat and you can find what you want. I prefer the super nice people at Chinatown or Silver Spring.
Hannah C.
Classificação do local: 4 Washington, DC
We were greeted with happy enthusiasm at the door and informed immediately of where the sales racks were… so naturally, I went straight back there, while Mom perused the racks for a dress for my niece… Cute pants… my size… petites… 40% off the already reduced price… ok — twist my arm — I guess I’ll try ‘em. I grab 2 pair, and am eagerly escorted to the dressing room, only to discover the smaller one is too big! I go back to the rack for an even smaller pair, grab it, and try it on. Like Cinderella with her impractical shoes, the pants fit perfectly and I am joyful… and my purchase isn’t going to slice my feet up if it breaks! Take that Cinderella, with your stupid prince! And now I’m a size 6.(albeit only in one pair of pants in my closet, but I’ll take it.) :)
Alicia G.
Classificação do local: 3 Montgomery Village, MD
I prefer the Chinatown location. The sales staff are friendlier and more helpful there. This one is decent though — always clean and well-stocked — no complaints. Just thoroughly average.
Kiara B.
Classificação do local: 3 Atlanta, GA
This location was… okay. I agree with the previous reviewer about the salespeople. The first salesperson I met in the store was ridiculously friendly– she asked me how I was doing 3 times. Then I get to the register and smile at the salesperson behind the counter– and she gives me a «whatever» look and turns away. I ignore it and continue browsing. Then I go to the counter again and ask the second salespersons a REALLYSIMPLE question(Would they have this same dress in another size at a different location?). She gives a «what are you talking about?» look and says she has no idea– then proceeds to say(in a very rude way), «Do you have any other questions?» On the whole, I wasn’t too happy, but they have nice clothes, which is the reason for the 3 stars.
Suze B.
Classificação do local: 4 Washington, DC
This is my favorite Ann Taylor Loft location! I started shopping here when I was 12 or 13, and the salespeople were either too friendly or extremely stand-offish. There were a few oddball staff members who would look at me wondering why I was shopping at an adult store. Now that I’m less than a month away from 16, they take me more seriously and I fit in better! This store has great merchandise, and the salespeople are attentive(now). I bought two dresses on sale there for around $ 52 including tax — their original combined price? Over $ 120. I waited for them to go on sale, and I got a good deal! For the most part, their collection is made up of pretty things, and I just love to shop here!