Waterway Gas & Wash

If you upgrade your wash it is not with the extra charge as they always forget something or put dripping wet mats back into your car. It’s quite frustrating. Stick with the basic wash and keep your expectations low.

Helpful outdoor staff, however super rude cashier. Asked about the pump not working and she said it wasn’t her problem; then upon paying and asking about my expired card Perks Card (which I renewed 3 weeks ago at another Waterway location) she said that was why the pump wasn’t working (the pump did work and the outdoor staff helped me). Ultimately, the whole experience was irritating; she made the problem seem more like it was my fault instead of just taking time to explain the process and show customer service.

I’ve been here a few times, but I was never impressed until today. I live close, or else I would drive to the Kirkwood location. My car, even with the coupon offers, was always vacuumed and wiped hastily, and then the kids would ask «how does it look?» when they clearly did a mediocre job. Today, in contrast, was the hottest day of the summer thus far, and despite this, the employee who was cleaning the interior went beyond the call of duty while the others seemed eager to get out of the sun (I don’t blame them– hopefully Waterway compensates fairly, but all the guys were hanging in the shade while mine kept inspecting the interior of my car, even vacuuming out the dog hair that was on the seats). I recommend requesting Dwayne if you visit this Waterway. If Waterway is reading this, have Dwayne train your other workers. I’d take him over one of the high school boys any day.

Not at all impressed. I wanted to get the full detail, but didn’t have the 30 – 40 minutes they said it would take, so I went for the $ 33 «Whole thing.» Ten minutes later they said my car was ready. I pointed out the dirt on the bumper they missed and then gave up asking after the SECOND time I asked them to wipe down the dash. A «wipe down» should mean no dust on the dash, right?
After I left, the sunshine hit the windshield and it became evident they only cleaned ²⁄₃ of the windshield. And I have a small car that wasn’t all that dirty!
Shoddy work and there was no one in line, so they weren’t in a hurry, so that must be the norm. Definitely will not return.

I love waterway even if you don’t need anything but the outside washed it’s $ 5 for the wash and dry plus $ 5 for tip it costs the same as a self service wash at a gas station but at Waterway they dry (you have to air dry or dry your self at a self service)!!! I love coming here!

I went to this location after another car wash told me it was to late to get a wash for the night.
Let me warn you, if you are not familiar with the plaza this location is near, the parking lot is not easy to navigate through. It is best to make a right on Clayton, then another right into the plaza parking lot.
The guys did a good job cleaning out my ride. I don’t think I have had my vehicle cleaned out in over a year. They were able to get all the dog hairs from my pup, and much more.
I also was amused by the pet toys they were selling in the convenience store. I even bought my pup a gumby toy that she loves. There were many other fun pet toys but she can’t have them all!
This location is out of my way but I will be back whenever I can.

This 1 star is for «the gleam» service package.
I went on a trip for 3 weeks and on my return decided to give my vehicle a well needed thorough cleaning by not me. I paid $ 85 because I wanted it clean. The guy assured me they do it all, I’m paying all this extra money. I say ok lets do it.
15 minutes later they say it’s done. Well the bugs on the front came off along with the clear coat and some paint. That was of course extremely upsetting on my 2012 truck I just bought not long ago. Dealing with that emotionally walking around I’m pointing out all the missed spots, wax streaks, and bugs still left on.
I get inside and you can see spots missed by there extra money cost vinyl wipe. The top plastic was untouched and dirty where I even specifically pointed out to the wash sales «and this» yep well get it.
You can see the dirty area difference on the windshield where the windshield wiper doesn’t wipe.
Dirt still in the seats as before.
Wax left on several places including in between the panel lettering.
Tires were sprayed with shine and not wiped off, shine platter all over the sides
Rims were wiped on the big area but untouched on the inner sides, looks bad.
I’ll be giving it a cleaning again with windex and a rag for all the missed areas and bugs left on the chrome. Not what I expected from an $ 85 job called «the gleam». Thankfully I didn’t buy a package.
I’m sure for all the newer cars that are not really dirty this is fine… A quick wipe and out the door… For a vehicle that actually needs cleaned, not so much.

Town and Country is a poor performer as compared to Chesterfield. Mats are never done right. Interior jams not wiped down on regular basis.

We have had many cars detailed by Justin and his crew and we have been overwhelmingly satisfied with the work. It couldn’t be easier, they pick it up from my home and return it spotless the same day. We will be back for more. I highly recommend waterways detailing shop.

This place is good as far as ‘not a $ 8 automated wash, but not a $ 100+ detail’ car washes go. I paid for the $ 30 wash mainly because you get a coupon to get another $ 30 wash within 5 days. My thinking was that if they miss a few spots, they’ll get them the second time.
That said, the car runs through an automated wash and then it’s pulled out to be wiped down and the rest. My car looked fairly good. The interior was vacuumed pretty well, but the interior panels could have been cleaned a little better. The outside was solid. There were a few tiny spots on the rims that were missed, but not much else.
I tipped about $ 5, so I paid $ 40 between both washes. I’d consider that a good deal. The membership packages are overkill, though. Just some quick math in my head told me that I’d have to go there a lot for it to pay for itself. And I’d be likely to want to get a better wash and have to come out of pocket for that, too. Plus tipping.
It just isn’t a good deal unless you’re taking your car for basic washes once to twice a week, all year. Even then, you’re tipping every time. You really don’t want to be wiping down the paint that often anyway.

I was recently given a Kmart Big Gas Discount Coupon for $ 0.30 off gallon at any BP Station, and bing close to my work I decided to visit this Waterway. All of the Waterway’s in Saint Louis that sell gas have partnered with BP so I figured this would give me a chance to save a little bit of cash. The instructions on the coupon are pretty clear, they instruct you to go inside and input a code which enables you to your discount. Once I entered the store, I informed the friendly lady of my coupon. She quickly told me that they are a Waterway, not BP and that I wasn’t able to use the discount. I questioned this and was told that I can use it at any other BP station, apparently any other BP except this location or any other Waterways.
Needless to say after that I decided to take my business elsewhere, especially since this station was priced higher than the Phillips 66 across the street, and Sam’s Club which was over $ 0.20/gallon cheaper.

Great car wash, the annual membership is a good deal, especially if you make a habit of always coming on Tuesday’s (10 cents off gas, and the «wheel deal» is free for members on Tuesday).
The only issue I have with this particular location is the attention to making sure the windows are clean (on Tuesday’s anyway). Any other day and they make sure there are no streaks are smudges, but on Tuesday’s (when it’s backed up) things can get overlooked often. Usually it’s a mistake of someone drying a wheel or car surface and then using that same towel on your window… No big deal though, they always ask if anything needs to be touched up and will wipe something down for you. I normally don’t notice until I’ve driven away though, or when the sunlight comes in at a certain angle on the windshield and you see all of the streaks.

love these guys and gals.
I own several club memberships and they are all worth it (however, I do buy mine in October when they are their cheapest.)
I have been going for over 7 years, a couple times a week, and probably have only had about half a dozen bad experiences. However, I always felt the team corrected it quickly when I brought it to their attention.
I have cheated on them a couple times (even joined another club once) but overall Waterway is the most consistent high quality service around.

I’ll agree with Ronald here. Very consistent service, always professional, always friendly. A very smooth running operation. I work close by and go here on a regular basis.

Outstanding service. The kids working this car wash are top notch. They have the tenacity of the US Postal service when it comes to making your car look great.