US Post Office

Spacious location, very well organized and stocked with all your packing desires. The customer service here is nice and efficient. I appreciate the pick-​up window; that allows me to skip the waiting line on my grab & go visits.
There are a few outside drive-​up drop boxes as well.

After a «he said she said» roundabout passport application rodeo I finally was able to apply. I was helped by Frank and he was very helpful and friendly! Was in and out in less than 20 minutes including being number 72 and when I arrived they were on number 49 AND it was a week before Christmas.

I came here the other day to ship a package. Unsure what I needed exactly, the nice customer service attendant looked up my options in his computer and told me which packaging and shipping options would be most reasonable.
There was no line, ample parking, and I received great service. I was in and out within a few minutes. I don’t see anything wrong w this post office and of course will return when I need to ship something again.

Ship of Fools is the first thing that comes to mind when I think back on the debacle that was my visit yesterday! For some reason, the hours for passport service differ from the business hours. They are there, drooling in the way that only true civil servants can drool until 6pm but for reasons which are not explained (I’m sure the explanation would be PURE bullshit) they stop doing passports at 4pm.
Is that because the one dupe who does passports leaves at 4pm? Nope.
Is that because they only have one person who can do passports? Nope.
Is that because the law of the land prohibits them from processing passport applications after 4pm? Nope.
Is that because they suckle the government teat and feel free to make arbitrary rules to inconvenience those of us who work for a living and support their excessive wages through our tax dollars? DING… DING…DING!!!

I was at this post office, last week, and I experienced and witnessed the worst customer service ever. While I was waiting in the line, Frank (behind the counter) told a customer that he was done talking to him while the customer was simply trying to explain his situation. If I heard correctly, the customer had to wait for an hour or more for a simple transaction. Frank seemed very impatient and told the customer to take the complaints to his manager. The manager was nearby trying to fix the broken automated postage machine. Not sure why she did not step in earlier when one of her employees were getting loud with the customer. When the customer stepped to the manager, she too acted like she had better things to do with her time. In the background, Frank yelled «next time, learn to read!». At this point, the customer left saying he will never shop there again and go to UPS or FEDEX store even if he has to pay more. If I acted like Frank in my industry, I would be fired by now.
In general, this post offices’ employees are slow even when there’s few people in line. They tend to go to lunches and breaks during their busiest time. You’ll be lucky if they greet or make eye contact with you. USPS is raising postage cost every year but their customer service is on the decline.

I like this post office. It’s got an extremely convenient drive-​through for dropping off mail, and you’re not spit out into a major trafficway (like the one on Big Bend in Brentwood/​Maplewood).
There are not that many stations for transacting business, but they’re almost always all open. It’s not like at some post offices, where there’s just one out of five stations open and a line out the door.
Once your number is called and you approach a station, the staff is very friendly and terribly efficient. Most transactions are completed quickly and accurately.
I’ve been there during very busy times (holidays, April 15, for example) when they’ve opened up the register in the «gift shop» area for those just needing to buy stamps.
There’s countertop space for whatever last-​minute tasks you may have to perform; post office boxes of all sizes; and this little «gift shop,» where you can purchase commemorative stamps, stamp posters, stamp albums and all sorts of other merchandise related to stamps.
There’s plenty of parking on both sides of the building, as well as about 5 or 6 spots right in front.

The clerks at the counter are generally slow, and occasionally fulfill the much maligned stereotype with respect to customer-​manner.
Line here is always long. Largely because they are slow. I gather that they’re scored on thoroughness. This speed is even with two automated postage machines in the facility, to handle the more mundane transactions like buying stamps and basic weighing and postage purchase.

I’ve surprisingly had good experiences the handful I’ve times I’ve been here. I haven’t encountered any long lines and people seem to move through pretty fast if there are people in front of you. The folks behind the counter have always been polite as well. My only complaint is that the parking lot can be a bit of a mess if people are driving through to get to the blue drop off mailboxes. I don’t know if it’s one way or not. I’ve accidentally turned into that far entrance that might only be an exit.

Oh my… I swear, I am not in eastern Missouri, I am in the Ozarks, and Hillbilly Dan is walking down the street with a corn cob pipe.
Conversation: «I need to mail back my garage door opener. Do you have Priority mail small boxes?»
Employee number one: «We don’t have any.»
Me: «How can I mail this then?»
Employee: «With a box over there.»
Me: «Where? I don’t see any boxes.»
Employee: «You gotta buy them.»
Me: «Okay, I found a box. Do you have tape? It’s not out. You don’t have nay on the rack.»
Employee: «It’s over there.»
So, I grab a number, and I wait in line. My number is called, and I politely say, «I want to send this priority. When will you get small priority boxes, so I don’t have to buy one?»
Employee (different employee): «We may not, so you have to use this.»
Me; «Can I send it priority in this box?»
Employee: «You want to use this box to send this priority? You can use an envelope.»
Me: «It needs to be in a box» At this very second, I cracked. «I’m in Southern Missouri, near the Ozarkland. I’m not near St. Louis. This place is full of hillbillies, and I expect to see a hay bale or two around here somewhere.» Yes, said I, I cracked.
She finally got the idea that I was crazy, and she charged me $ 9.60. I said, «Priority is only $ 5.15.»
She said, «The box is 2.68.»
I said, «I want to return it, you’re ripping me off. I can drive home cheaper than mailing this.»
Employee, «You can’t return the box. We don’t take refunds.»
I think it was the double addresses that through her off, I had put my address, for home on the box, then I had put my son’s name and my home address on the box. Finally got it mailed, and I insured it. I hope to hell it gets there.