O’Reily’s Auto Parts

So I had purchased a headlight bulb from a different O’Reilly store and was trying to install it myself. I thought it would be no big deal because I had done it on my previous vehicle no problem. My new car proved to be a little bit tricky however, so I called the Chesterfield O’Reilly store to ask I they could help install the new bulb for me. They agreed no problem. I had taken out most of the screws. There was just one that I couldn’t get out due to not having the right tools. When I arrived, Stan assisted me with the bulb replacement as well as helped me put all the screws back in. I really appreciated the above and beyond customer service. That’s the kind of stuff that keeps people coming back. Thanks!

Very poor service. All the employees were talking to each other. No one offered any assistance. This is the poorest quality O’Reily’s that I have visited!!!