Monro Muffler Brake & Service

I came back to Monroe for an oil change and I was suspecting a leak. Called and made the appointment, dropped off my car the next day and it was done in less than an hour, super fast and efficient! They checked for free and didn’t see any leaking problem, awesome!
The new manager Lewis was as nice and helpful as the previous one. All the other staffs were very friendly too. I feel comfortable going there because I know I will get good service and they will do the job right. Thank you!!!

These people are quick and fantastic. They are thorough and go above and beyond expectations. Jeremy is wonderful at explaining everything done to the vehicle, things that need to be done and when they need to be done. I highly recommend this place to anyone who wants a local place to get excellent, personalized service.

I don’t know (and didn’t bother to find out) if this a company store or a franchise, but in either case– Beware!
Brought my old Subaru there in 2012 for a muffler. Got the song & dance from Mark (oh yeah… And a bill for $ 700…live & learn, right?) But Wait…
Its now 2015 and my $ 700 system has disintegrated– rusted clear through. Not to worry though– I have a warrantee.
The new guy (Lou) tells me the muffler only is covered but I need another $ 568 worth of work. I wrote to Monro. No response. Shocker. I guess they figure the materials they use only should last three years. Hmmmmmm.
These people are bandits. Go to Turnpike Auto, off Cooke Hill Rd. in Wallingford.
Get the job done right, on time and at a fair price.

OK so here is an update–
As you can see the customer service rep wanted to speak to me and yes, I called her. Pretty must reiterated what happened and she forwarded it to the manager in the region that covers this store. I was upset to find out that not even a week after having my oil changed, my oil light went on?! I was like how does this happen. they never «reset» the oil meter thingy and it caused it to not stop beeping every 2 minutes when I drove. I had to go back, they had to put it up on the jack and reset it. UGH. Like I wasn’t already irritated enough with this place. The guy said he was very sorry, and I knew it was just a fluke of a thing. He offered me another oil change @ $ 12.99 so now I have 2 that i can redeem at that price. Overall, probably a bad day that I went there, I will give them another shot. I appreciate customer service reaching out to me.

I love this place! Since I moved up here from Delaware, back i 2008, I had a difficult time finding a place to bring my car where I felt I could trust the mechanics to get quality work and a fair price. I brought my car in for an oil change and to get things checked out because they were close to my parent’s house and they were great. No frills and to the point. They took the time to explain what was going on with my car and what my options were. For things like brakes, tires and engine work, I compared prices with other places and they were always giving me the better deal.
They are a very busy business, so I make sure to call and make an appointment to get my oil change as I am driving over 30 mins to this location and don’t want it to be totally booked up. I suppose, even though I have to plan more, it’s a GOOD thing that they are always busy. Their service is in high demand, and I’d like to think it’s because of their quality of service. I go very much out of my way just to come to Monroe in Cheshire for an oil change, but it’s worth it and the only place I trust to get a straight answer and complete professional service. Bravo guys!