Greenbrier Dodge of Chesapeake

My worst experience came a couple weeks ago when I went to check out a new Dodge Journey. As usual, I was hooked up with a salesman, and the red flags should have gone off as soon as I saw him. I hate to judge based on appearance, but I should have seen the whole pushy salesman thing coming. He continually led me on and charged over the asking price for the Journey with the options I wanted. Finally, we get to a price I would agree then, and then when we get to the finance office, the price went UP! To my surprise, after hours of negotiations, they would still give me the price from before. A tremendous waste of time at this devious and dishonest dealership.

The lady that answered the phone in the service department was horribly rude on the phone when I called to set up an appointment to have my car serviced for a recall. After I spoke with her, I called the one in Norfolk and scheduled an appointment there. I’d rather drive the extra 15 minutes each way for better service. Too bad for them. My husband just bought a new Charger SRT while he’s in Bahrain and I’m buying a Challenger next year. We won’t be taking them here.

Don’t ever buy a vehicle from GREENBRIER DODGE! I’ve had nothing but problems since I got my car from them. Ever since I left the lot, every little thing I found wrong with the vehicle somehow isn’t covered with my warranty. Hasn’t even been a year yet. But they’re more than happy to have me bring it in for a fee… smh. I would have been better off going with a private seller.
The customer service is horrible as well. I can never get anyone on the phone, and when I do, I get transferred to every department where someone tells me that they can’t help. But they can schedule an appointment. lol

Had a bad experience when looking at vehicle. All I wanted to do was look at them to see what type of Suv I wanted. Went back the next day and they said I can take the Suv home and test drive it. I had not even looked on the inside of the vehicle. Not what I wanted they do not listen to customers.

Great Service team including the Auto Technicians and Service Advisers. Been going here for 6 years now and Greenbrier Dodge has not let my family down. All 3 of our vehicles have maintenance done here, including our Japanese cars and they are abke to service them juat as good as the Japanese dealers and for a cheaper price. Thank you Greenbrier Dodge for quality aervice and hospitality!

Round two. First things first, why did I come back? This is the only place that I can use my Dodge lifetime warranty within less than 15 miles. That is the ONLY reason. Looks like I might have to start going further out…
Bottom line up front: If you have **any other option for service** other than this Dodge dealership — take it.
I scheduled service on the 18^th of July for the 22^nd of July at 9:30 for a few things:
1) A recall we received on our vehicle
2) Oil change
3) Issues with one of our sliding doors
I got checked in promptly and had a seat. I’ll spare you the details but what it boils down to is this: poor communication on their part and the fact that after three hours I left with only information being collected for the recall on my vehicle and zero service done to my vehicle — this includes the oil change. I was told «you’re next in line for service, sir» on two separate occasions. In the end I just asked for my keys and wanted to leave before I let my temper get the best of me.
In addition, when I called to speak to the manager I left a voice mail. They called me back later that afternoon and told me they would call me back since they had an appointment that afternoon. No problem, seemed reasonable. So far, unfortunately, I have not yet received my call back.
I stand firm on my previous review of this dealer/​repair center and after reading more reviews from others it looks like I’m not alone. I’m not asking for much. Just for the services I am paying for.

Downloaded the Unilocal app for the sole purpose of voicing my complete dissatisfaction with Greenbrier Dodge. I was quoted reasonable prices for both my new vehicle and trade in, the. When it came time to pull the trigger, was given completely different pricing information $ 5,000 less for my trade in $ 7,000 more for my truck. Waste of 3 hours of my Saturday. Winfred was extremely shady and unhelpful, do not but your vehicle from this dealership!

Called and asked to speak with a sales person. Spoke with Britney on the phone for around an hour and was offered a test drive in a certain high end car (that my 7 YO had been talking about for months) along with the car I was interested in, but it didn’t have the motor I wanted. I agreed and made an appt. for the next day.
I told my kid about the test drive and that is all he talked about for the rest of the evening.
I showed up the next day and the salesman asked my boy if he was excited to ride in the car and he obviously was. Then they proceeded to tell me I had to put a contract on the car to drive it. My kid was crying on the way home.
I’m 90% certain I’m going to order the car I called about this year. But it will not be from this dealer! They suck!

Honestly the worst experience I have ever had at a car dealership. Went in and paid over $ 900 for them to fix my 2009 Charger only for it to completely die on me a week later. Took it back in and they quoted me a new repair of almost $ 6,000! They were negligent… if they ran diagnostics on my car the first time like they said they were going to we wouldn’t have had this problem in the first place. The service advisor was completely unhelpful and could not care less about us or our vehicle. We will never go back to this dealership for service.

The worst service department ever. One week for repairs and the truck would not start the next day. Towed the truck back to repair the same thing and they took over 2 weeks. They never called to inform me of progress and my truck was lost at their dealership for some time as well. They are in need of serious reform. My company and I will never make the mistake of using this service center ever again.

The whole car buying experience was horrific to say the very least!
My lease was up on my toyota so I was doing some car shopping. I felt as if we were held hostage during process.
Since my Toyota was in a previous accident there was absolutely NO negotiating room on it for trade in. Then the financing options were dwindling to the point where I had to sign 4 different leases and still did not get the original promised payment discussed.
My sales agent was rushed, the car was not cleaned and gassed up before I took it off the lot.
I will NEVER ever buy a car from this dealership ever again!