Papa Gino’s Pizzeria

Today my Gorgeous husband Scott and I went to Papa Ginos employees very friendly we ordered a Lg Pepperoni well done and buffalo chicken Boy ill tell you the pizza was Awesome Thank you

Customer service is on point here with the manager and employees. I ordered a sub for take out, and it came out as a pocket. They apologized and said they’d correct it right away, guy rang it in wrong by accident.
Normally I’d probably have just taken the pocket since it’s still the same sandwich, different type of bread, but I had some time and was really looking forward to their sub roll. They offered me a slice, drink, brownie, chips, etc while I waited and I just said I was all set, but thank you anyway.
After all was said and done, they handed me my corrected sub (it was delicious), and told me they had added a $ 10 credit to my account. Definitely didn’t feel like I was in a Papa Gino’s chain pizza shop, other stores and restaurants should use this as an example of how to resolve issues. Yeah sometimes people are unreasonable and angry, can’t please everyone who thinks that accidents don’t happen, but this staff was great.

After Rushing around doing consultations all day today. I finally gave myself a chance to breathe and all I was craving was juicy cheesy pizza! Ran in and they had slices. Love pizza places that offer slices! Foods hot and fresh and customer service was surprisingly excellent. They accommodated my quick service needs and did it with a smile. I’ll be back. I can actually say I’ve never been to papa Gino’s!

Pizza worked out great today. You either know and love papa Gino’s or you don’t. The basic formula for their pizza is something I love and have loved since I was a kid. Sometimes I grab slices on the go and it is usually satisfying. Today I ordered a medium pizza with the toppings I love and told them I was in no hurry and would like it cooked a few xtra minutes. They have a term for this «crispy» for those who complain of undercooked that’s the trick, order it crispy! The result was great, loving the pizza as I write this. Good stuff. Love the cheesesteaks at papas too

I really should have listened to all the Unilocal reviews here.
This place is HORRIBLE!!!
The food was the worse I’ve had, and I really regret pouring almost 50 bucks here…
First off, the menu said nothing about ordering by the slice. I was pushed to order an XL pizza for just myself…
The pizza itself when it came out looked disgusting! Cheese and meat were not fully cooked and not evenly put across the whole pizza.
They forgot the buffalo chicken and brought it out later in a cup of grease and oil…
Never again!!!

Clean, organized. Nice employees. I eat here but there pizza is not my favorite of all places in town. The soda is always flat from the machine. Hate that! Worst fountain soda.

very bad pizza. pasta is worse than my college dining hall’s (granted, my college had pretty good food). subs/​sandwiches are passable, but i’d rather get something from a Wawa.
only redeeming quality was the great service. staff was very friendly!

I have been various to Papa Gino’s (PG’s) over the years in various places: Worcester MA (West Boylston St), Holden MA (Main St), Leominster MA (Commercial St), and each experience is universal it seems regardless of location: Mediocre at best. This location in Chelmsford isn’t much different.
It seems that PG’s intentions are to provide below average food at above average prices. In the past it used to be different: Quality food and reasonable prices.
The food now feels «fake» and overly processed. I usually get the Turkey Club pocket and no matter how explicit I am with the order, it gets screwed up. There’s way too much mayonnaise, overabundance of lettuce, bacon is barely cooked if it’s even in there, and if I ask for onions, it’s hit or miss if they make it into the pocket.
Some things I can live with, like an under-​serving of mayonnaise or forgetting the onions. Unfortunately, when these oversights are nearly universal between PG’s locations, that’s an issue.
Pizzas are «ok». They are basic fare with sweeter than normal sauce and the dough is usually cooked fairly even. The pizzas overall can be quite bland regardless of what the toppings are. The mozzarella sticks are heavily coated and have very little cheese. Usually when I bite into one, it’s more hollow than anything.
PG’s is no longer one of the better chains. They’ve clearly downgraded over the years in service and quality. There are tons of independent places around where I work and live that offer a better experience and usually are a little cheaper if not the same in price.
If you need a quick bite to eat and aren’t picky, PG’s is a so-​so choice. If you want something memorable and made correctly, then try elsewhere.

I’ve liked this place for years, until a few days ago. I’ve always gotten pizza which has been okay, but this time I ordered a chicken caesar salad. Once I got it, the chicken was supposed to be grilled but it wasn’t even near warm and didn’t tasted cooked. The salad came with NO dressing so I had to ask for it. It didn’t taste very fresh either so I’m assuming it wasn’t.
Otherwise, the pizza here is good but I think there are better places around.

Good service and quality. I always get the ziti with sauce and cheese sticks. Priced right too. I was surprised that they have hot dog and fries on the kids menu.

When you’re dealing with a chain, a lot depends on what kind of manager each particular establishment has in place. I ate at this restaurant a few years ago and did not have a good experience. The servers were smart-​ass punks, the food was lousy, and when I complained to the so-​called «manager,» he turned out to be an even more obnoxious smart-​ass then his moronic employees (which was really quite a feat and which also proved, very nicely, that the old adage of «the fish rotting from the head» has a great deal of validity). At any rate, I ended up having to complain to the DM in order to get my money back, and I promised myself that I’d never go back there again.
But, a month or so ago, I did go back in there (and was not at all shocked to find a new store manager) and I also had a completely different experience. I ordered a couple of slices (a little well-​done) and was happily surprised at how good they were (reminding me of how good Papa Gino’s used to be in my high school days) and the servers were polite, too. I also went back a week ago, ordered one of their pasta specials and, I must admit, I really did enjoy it. (And the service was good this time, too. In fact, between the service and the meal, I was tempted to give them 5 stars, but since I’ve only eaten there twice, that would be a tad premature.)
Obviously, this place is not going to put any of the North End restaurants out of business (and I also can’t speak for any of the other PG franchises in the area) but there is a reason why Papa Gino has been around for over 50 years, and this place proves that if a restaurant has some decent recipes going for it, along with a good, professional staff to run it, then there’s really no reason why a diner can’t have a very good experience eating at a chain restaurant.

I’m still a HUUUUUUUUUUUUUUUUUGE fan of Papa Ginos and when I walked in and saw that they now make burgers I was ecstatic!!! To tell you the truth, the burger was not bad. I had the regular burger which was built like a Whopper. The only difference was that all the extra things on the burger (lettuce, tomato, onion) were fresher. The beef patty was not horrible, it was though kind of crispy on the edges. So far I have had the burger twice and both times it was like this, which I thought was odd. Overall the new burgers at Papa Gino’s aren’t that bad, definitely not «the one» If curious about the one, check out my review of Jube’s). OH! and they come with fries which are good as well. VIVA LA BURGER!!!

Meh. I cam in for a quick slice on the way to a meeting. They were convenient, fast and curteous. The cheese slice was just ok. I founf the sauce sweeter than I like. I was also burn the roof of your mouth hot! With so many good independents in the area, I’d much rather give a chuck of change to a local establishment (better pizza, too).

Needing a break from dealing with no electricity (we were without it for five days), I stopped at Papa Gino’s, which is usually pretty decent, considering it’s a chain. Papa Gino’s pizza reminds me of the pizza I used to have in college – thin crust, cheesy and crispy. I usually go with «all cheese» because I’m not that adventuresome.
Mr. K called in an order for three slices of cheese pizza, to go, since it was going to take more than 45 minutes for a regular pie… and I am not a patient person (Hi, W). Got home, opened the box. The slices looked and tasted like burnt toast, and the only way I knew they were CHEESE slices is because that’s what my husband ordered. They were awful.
The reason I’m giving two stars instead of one is that I was given three slices fresh from the oven after I complained the following day that the pizza was inedible and that they shouldn’t have sold it to me. The manager was very apologetic. The new slices were tasty. Memo to self: Don’t have a pizza joint reheat slices that have probably been sitting under a red «heat» lamp all day. They’ll be stale.