Greater Buffalo Veterinary Emergency Clinic

I recently took my pet rat to the emergency room at 4821 Genesee street. When I called the man told me 97.00 for a consult so I was thinking maybe 150.00 with the medicine. They charged me 257.00. Its a rat not a dog or cat. The rat has a tumor that had become infectedThe gentleman that answered the phone basically lied and told me that they could do the surgery. They had no intention of doing surgery. Just trying to get your money and giving you false hope. I won’t make that mistake twice. The people at the front desk were horrible. No people skills what so ever couldn’t even look you in the eye. The only good thing that came out of it was the doctor notified my vet and we were able to get wiskers in a few days earlier for surgery.

WHY DO I HAVE TO GIVE ANY STARS, TO POST A REVIEW? THIS PLACE DESERVE A BIG FAT ZERO, ZILCH, NOTHING, NADA.
I have had the worst experience of my life both with my tea cup Chihuahua named Squeex, being injured and with the horrific service I received at this place. My tiny dog was made to suffer at their hands and I will never forgive or forget this ever. So anyone planning on taking their beloved pets here please think again.
It all happened on Friday night on January 23, 2015. I was in the hospital when I received a phone call that my precious baby had an accident. It seems that he jumped off the couch, like he’s done for years, but this time when he started to run to play with his best friend, he screamed out in extreme pain. My daughter in law rushed him over to this clinic, He was limping on his right front paw. he would not use it at all. They had to sedate him because he was in such pain that they couldn’t check to see what the problem was. He was given 2 x rays at $ 144 @, a shot of pain meds, other various meds, steriods not to mention the $ 97 just to walk in the door, only to be sent home with NO PAIN MEDS, so $ 670 later the vet on duty didn’t find out why he was in such pain. What kind of monsters are these people?
The next day when I was released from the hospital, I let him sleep but later on around 9:09 pm I touched him and he let out the most heart wrenching cry I ever heard in my whole life. I immediately called the clinic back and they said to bring him right over. So my adult son and I did. Now mind you my dog screamed at the slightest touch. and we were made to wait for over 3 ½ hours to be seen, and I know the only reason she finally came in after 12:30 am was because after contacting my regular vet around 12:28 am which called the clinic so I was finally seen unfortunately by the same vet as the night before. I was furious and I asked her why he was not given any pain meds to go home with? Dr. Rita responded «he was, they are in the steroids». Which is a bold face lie. Steroids have anti inflammatory ingredients not pain meds. Squeex wasn’t treated properly, no compassion at all and on top of all this they charged me another $ 109. They said it was busy that night. I didn’t see it. We were the only ones in the waiting room for a long time. I was told that she was doing stitches. MY GOD STITCHES TAKE OVER 3 ½ HOURS? I should have left when that was her excuse for the delay. I had to ask for pain meds for him also.
Please I truly hope everyone realizes that it was not the money because I would have spent every last cent I have to save my best friend.
I did not find an ounce of compassion in the entire staff that night, from the receptionist to the vet tech to the veterinarian. I WILL NEVER EVER GO BACK THERE AGAIN and if anyone asks me my opinion of this clinic I WILL TELL THEM ACTUALLY WHAT I THINK OF THEM. IT IS ALL ABOUT THE MONEY FOR THEM, THE TURN OVER GET THEM IN AND OUT AND OVER CHARGE EVERYONE!!! And my last opinion on this place: most of the staff should not be working in that place or any other places where compassion is needed They do not have any whats so ever.
When my regular vet sees poor little Squeex he finds a severe dislocation of his shoulder. Why didn’t GBVEC find this? Thank God my vet Dr Lewis helped him by putting it back in place and taped it there. I will know tomorrow if he will need surgery or not because of this delay in treatment by GBVEC.

It was so difficult having to give them one star but in order to post the review you have to click on at least one star! THIS PLACE DESERVES 0 stars!!! This place is horrible… how they stay in business is beyond me… I took my cat there… he occasionally has problems with constipation… We were in the examining room for over an hour waiting to be seen. vet comes in. takes my cat back and gives him meds to make him go to the bathroom… about 30 min later brings him back out and tells me he did go but in case he needs another enema I could leave him… i told them no it was fine… I was taking him home because obviously I would be charged for the time he stayed… so they informed me if I left and needed to bring him back at any point that same day I would have to pay all over again including the office visit… it was $ 280 for an enema… yes it was an emergency vet so I would expect to pay more but to tell me they would charge the full amount after seeing him once that day in case I needed to return I found that ridiculous… I would NEVER go back there and they are located five minutes from my house… I will drive the 30 minutes to Orchard Park Emergency where I have gone to a couple of times and they are much more professional and caring and friendly… This place is horrible…

Absolutely horrible. Do yourself and your pet a huge favor, and drive the extra to get to Orchard Park. Such a shame this hospital was just built and they cannot even properly staff or run it. They actually tell you they are not «properly staffed» to watch your pet, even in a critical situation. There is never a supervisor on duty– ever. You need to write a letter and wait for the once a month Board Meeting, and then call to see if your concerns were addressed. If you happen to have a pet die in their care, the lack of compassion says not a single staff member should be in this profession. The staff members are lazy and regularly fight, loud enough so it can be heard by others. Euthanasia is a common recommendation here, rather than stabilizing a pet so it can be seen by a qualified Veterinarian the following day. This place is like a Banfield– the vets are bottom of the barrel, far from crème of the crop. I took many of my own dogs here as well as fosters and refuse to go here again. Orchard Park is 24 hour. They have a regular vet on off hours as well as a vet for critical cases– which this vet hospital can NOT handle. They are 24 hour. Take the extra drive, for your pet’s sake. Even if you do happen to go here, I bet the guy at the counter playing solitaire on the computer when you walk in will make you think twice. I am absolutely amazed this place has not shut down yet.

I came here this past Sunday (³⁄₃₀) because my dog Molly was very sick. We took her here and were seen right away because of her bad condition. Everyone from the start was very friendly. However, over the course of our time here we never received any definitive answers. Mind you, we ourselves didn’t know what was causing our dog to be so sick but the vets really didn’t offer us much information. After some cost negotiations (it was very nice that they were able to work with us on the price) we decided to check Molly in for 12 hours to ‘flush her system’. We were expecting to pick her up in better condition but when we got there she was just as sick. It was relieving knowing that she was in the care of professionals for that 12 hours but looking back I probably wouldn’t bring her back here due to the lack of answers. Thankfully Molly is doing a little better now after I cared for her the past two days.

My poor dog had surgery a few days prior and was dehydrated by Sunday. I was concerned and brought her to the emergency clinic. The front desk isn’t real pleasant, but I got over that — I just wanted my dog to be seen and hydrated. 1h+ went by while I waited in the freezing cold exam room. A tech came in, wrote down my «issues» and said the dr would be in shortly. Another 1h+ went by before the vet came in. My dog fell asleep on the floor waiting all this time, wish I had napped too. I felt bad for her that the floor was so cold, should have brought in a blanket from the car. Prices are steep but I realize it’s an emergency clinic. The actual vet I did end up seeing was very kind, I just think on a weekend they are probably overwhelmed. Next time I would probably wait for my regular vet.

On Monday night, I was faced with a literally screaming dog, when I got home from dinner out. We couldn’t tell what he was so upset about but he wouldn’t let my family members touch him. This is completely terrifying as a pet owner. Something is wrong, but my dog looked okay. Of course I feared the worst, and since our usual vet office was closed for the evening, we set out for the closest emergency vet location.
I saw this office on my drive to my sister’s house in Clarence, from a Unilocal event ironically. When we pulled in, there were no other patients waiting. The receptionist was okay. Kind of brusque and didn’t seem too caring, an unusual trait for someone working in an emergency facility. Filled out paper work, waited to see vet. The facility itself is really nice, new, clean.
Saw the vet tech first who had a feeling that my dog’s issue was with his stomach. Does he eat things he shouldn’t? Yes, actually. So I was even more alarmed. I had told her that I thought something was wrong with his gait in his front legs. He seemed to be limping a bit. Not like him. Would have made sense to be the source of his pain if he had jumped off of the couch to greet whomever, when the front door opened. She still seemed convinced that it was his stomach.
Vet came in, pushed around on his stomach, could feel nothing wrong and he never Unilocaled in pain. I told her about his limping. The odd thing to me was that they never looked at his front paws or his arms at all. Never checked his shoulders or collar bone. Kind of odd. The vet did suggest that he could have a soft tissue injury, like a muscle pull, and in that case they would probably just treat him with pain meds. They offered us the option of an x-​ray (they’d have to sedate him) or pain meds and follow up with normal vet. Since pup was relatively calm by this point, I chose pain meds for him. He got an injection of buprenol and rimadyl to take home.
Our regular vet (All Creatures in East Amherst) called us the next morning for follow up. Pup is okay and seems to have gotten better over the course of the week. I’m thinking it was in fact a soft tissue injury, like a muscle pull. This clinic never called to follow up, which is a little strange to me, but I guess they just let the regular vet do that.
I’ve had experience with an emergency vet clinic in Wheat Ridge, CO with this same dog for a different issue. The service they offered, versus this clinic, seemed warmer.
Perhaps I overreacted to my pup’s insane reaction to something (pain), but it’s better to be safe than sorry. I hope to never have to come back here (please God!) but if another emergency comes up, I will consider them again. They’re A-​OK.