Arrow Exterminators

UPDATE JUNE 9 (Please read below for initial 1 star review):
Everything was resolved, and I’m very happy with the attention and service I received. I would highly recommend using Arrow.
I worked with Marty, the Region Technical Training Manager, who came out with what you might describe as a long selfie stick («dust stick») that allowed him to reach and dust the carpenter bee holes along the roofline. This is how it was supposed to be done.
We also found bee activity in a shed, and after I cut out the siding, we found a lot of bees in the insulation. Justin and Marty sprayed the area and cleaned up the insulation. Marty said he hadn’t ever seen this before (avoiding the wood and laying eggs in insulation), so he took the bag for training).
It was this kind of service I expected from the get go, and I’m the kind of customer that is happy to pay for really good service. (It’s why I buy Apple products; the customer service is much better than any other manufacturer.)
CAVEAT
Be an informed (and involved) customer. You can get better service that way. Google and YouTube treatment. The dust stick is a perfect example. The first two attempts at treating my home didn’t involve the dust stick! And there’s a video showing how the dust stick is used to reach up high.
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UPDATE 15 MAY: (Read below for entire story.) Got a call from Glenn, a regional manager, who happened saw my review as he was leaving town. He offered a refund or to investigate and possibly solve the problem. After describing what happened, he explained that it’s possibly no one at Arrow in Chatt is certified to use a tall ladder, for example 40ft, and they may need to pull someone in from out of town. (which seems odd to me since there are lots of 2-​story homes!).
Anyway, I received the refund and will be visited by a higher up technician next week. I’ll update my review then.
I do really appreciate this kind of service from some one who seems to know how the business works. It’s been shocking that the local folks didn’t know that a tall ladder is needed for a two-​story home and that you need to dust the holes in addition to applying the residual from the outside.
In fact, the websites I’ve read state the holes should be sprayed to kill the queen, then dusted, then the residual liquid applied, and finally filling the holes 3 – 4 months later or in the Fall to see if larvae hatch and to prevent them from drilling out from the inside!
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I had a great experience with a termite inspection and treatment, and so I was very let down by my carpenter bee experience with Arrow.
The inspection and estimate steps seemed pretty straightforward. $ 225 for powder in the holes and chemical spray around house and decks. Except for the house being a duplex with a gable between units (they won’t go on the roof), things seemed great.
The tech shows up in a small pick up with no ladder. This is a two-​story house. Apparently the dispatcher sent wrong tech (that’s the story anyway). He borrows my ladder to dust a couple holes above the front porch.
I’m on the phone with the sales person, Coty, and we work it out so another tech and truck will come the following week (I’m out of town). Mix ups can happen and I communicate the inconvenience but say it’s cool to come back once I’m home.
New day, new tech (a service manager), new mix up. This time they show up with wrong chemical because the service manager understood that he was only doing naked wood on a deck. (Does any one write up detailed reports and orders?)
Off the cuff, I ask for a discount, and Coty tells me «That’s not going to happen.» Especially considering the $ 75 «ladder fee.» I retort, «Well, your tech used my ladder last week; let’s off-​set those fees.» He’s not happy with my suggestion.
After involving the service manager, who says he’s not happy with Coty (Coty is standing right there), because the quote was too low for the work needing to be done.
I say I’m going to switch companies in the future. Coty, who is becoming more and more defensive and aggressive, wants to call the whole deal off. I’m upset to because after 10 minutes I’ve only got Justin to barely admit that showing up with the wrong equipment twice in a row is a problem.
Coty won’t take any responsibility; in fact, his position is that they’re still in the 10am-​12pm window, so no harm no foul.
So now (I’m live describing this), it’s 10:45, and what I was told would take «driving 3 miles to the shop and back» is at 20+ minutes. Still waiting.
The treatment with the liquid spray was completed, though doing it from a tiny ladder means spray all over the place, including the tech. (also no powder applied around roof because they aren’t allowed on ladders high enough to reach.)
A week later, not only are the carpenter bees still coming in and out of the holes that were sprayed, they’ve also started at least 5 new holes in the same location.
I’ve called and am awaiting a call back.