Uniform and Accessories Warehouse

My Agency ordered custom patches, very well pleased. The remarkable service from Norma in the art department, has made a lasting impression. Thank you again for a job well done.

The shoe shine service is great !!! The best in the valley. You can’t beat the price, and on top give a good tip cause the guy deserves it. Always get compliments on my shiny boots. Great job dude!!! Can see my face in front of my boots, that’s how awesome this guy does his job!!!

Been here a few times to pick up nametags and other work related things.
They always have whatever I need, and if for whatever reason they don’t, they are very quick at getting it done for you.
Definitely my go to store for all stuff work related.

I have shopped here a couple times and they have a great variety of uniforms available and great boot shinning. No issues yet

These guys have a great selection of everything along with online and paper catalogue. Plenty of parking and great customer service prices are a slightly higher on brand name products but the non brand products they carry are just as good quality for 20−50% less … totally worth the visit.

I went there about a week or two ago purchased a body camera did not like the functionality of it so took it back and man oh man did they give me the run around to get my money back.

Ordered a duty belt for my job as a police officer in October 2014. They sent me the wrong size belt. Sent it back and requested a refund. They stated they would credit the card I used. Well it now March 2015 and after emails and multiple phone calls, I have only received excuses. «We don’t know why the credit didn’t refund,» «We will resubmit the credit… again.» «We will mail you a check.» blah blah blah… It seems the only way I will see the refund is if I drive the hour drive to their store and start screaming. For a professional clothing and supply store, they seem to be lacking in the professional department.
Good customers service is rather simple. Send the correct item a person orders. If something goes wrong make it right. Making your customer (The lifeblood of your business) a priority shouldn’t be an afterthought and burden.

I came here today in search of poke-​resistant searching gloves. Unfortunately their glove selection was extremely limited (I was unable to find any searching gloves and could only find a few random unboxed pairs of black gloves). They did seem to have a wide array of various uniforms though (obviously, because it’s a uniform store). I noted plenty of selection if you were private security, LA County Sheriff, or a Metro Bus/​Rail operator.
I’ve been told they do $ 7 shoe-​shine, I may return to take a look at this, and also in the future to see if they have any black womens 511 uniforms.

You can now ignore all the previous reviews because i am the most recent. I went today to buy some uniforms and other accessories.(security guard). This place has THE best prices out of all uniform stores ive been too. and the widest selection. I felt like i was a kid in a candy store because it has everything. lol. i found that most of the things i was going to buy online from ebay and amazon and Galls it was about 3 to 20 dollars cheaper here.
Cons. Location. location. location. I live about an hour away and theres only one uniform store nearby. but theyre pricey, they think theyre the only big game in town. and they are. but it was well worth the extra mile. well. extra 45 miles to get good quality items at a low price. Ive read that this place does bad online business and i still dont know if thats true. but definately if you have a lot to buy go check it out you wont be disapointed.

Get uniforms for Friday then you may as well give them am extra week. Definitely not a concerned business. Their hours say til 5 but they always leave early and too bad if you have uniforms to pick up. Even when they were back the uniforms still were not ready three days after they promised. GO SOMEWHERE ELSE IF YOU CAN. I recommend the shop in Santa Clarita.

horrible horrible experience they gave me an item totally different what was on their site and they never worked with me to resolve the problem. NORMA emailed me back and pretty much said too bad the item is non refundable instead of working with me to resolve the problem. I DO NOT recommend anyone buying this companys product. you are better off buying from a company with better customer service that is willing to work with you to make sure the customer is happy.

Worst customer service I’ve experienced in a long time. I ordered two pairs of pants. One was a size 30 and the other was a size 32. Same brand of pants. The 30 fit fine but the 32 was literally twice as large as they should be. I could fit another person in the pants when I was wearing them. I called to see what I could do about the mistake but they keep asking me if I was wearing them correctly or if I had read the tag carefully. As if wearing large maternity pants didn’t lead me to the conclusion that the pants were clearly not a 32. I sent the pants back to receive a refund. The pants cost me $ 13 and it cost $ 12 to ship back to them. I called customer service again and they told me they had measured the pants themselves and they were a 32. Then they told me they could send the pants to me so I could measure them and of course I would send them back, costing another $ 12 in shipping. ‘Javier’ the manager of returns told me he did not possess the ability to explain further to me that the pants were in fact a 32. The size 32 pants literally engulfs the 30 size pants and yet their miraculous tape measure says its a 32. This ordeal took me over a week and a half to resolve, and by resolve I mean nothing was accomplished. They told me they would call me back in 2 days to solve the issue but I had to call them 6 days laters because apparently me waiting 4 extra days was not enough leeway. So much for customer service. Never shopping here again. They accuse you of making a mistake with your order and don’t take the necessary steps to solve the issue. DO NOT SHOP HERE.

Horrible Horrible Experience!!!
I ordered a $ 160 dollar radio + other items on Sunday…
Received my order promptly that Thursday…
But when I opened my ordering Friday all looked great until I went to charge the radio…
I opened the radio package and to my surprise there was no battery on the back and no charger…
Called and left a message on Friday…
Then followed up on Monday…
And right off the bat they made it clear that in their believe I was lying…
Rude horrible customer service…
Followed by blaming UPS and stating that their quality control was 100% accurate 100% of the time…
Fine… Waited for a follow up from ups and nothing…
Then followed back again the following Thursday with Uniform Warehouse…
Improvement in customer service at a lower management level…
Then transferred to the person actually in charge just to be indirectly accused of trying to cheat them and being told that now I had to go even more out of my way to go and file a police report…
(Faulty logic in my opinion who am I suppose to report… Uniform Warehouse who claims to be perfect and mistake free always… Or UPS who delivered and somehow only took the battery and charger)
Anyways after being yelled at the person in charge finally agreed to a full refund and he banned me from his store and from making online orders…
If I wouldn’t have felt attacked and if they would have simply taken responsibility and sent me a $ 30 dollar battery I would have been one more satisfied customer…
But definitely not…
What a joke of a company…

These guys are great. They have a great selection and lots of different sizes. They’re totally accommodating and will help you find what you’re looking for. Plus they’re really affordable. I got totally burned by another uniform place, so I am super happy that these guys are out there as an alternative.
Their cash register systems are sometimes a little slow to process things, but other than that, no complaints!

I hear complaints about service, but I went today and it was fine, I have nothing to complain about. Got what I needed, they were respectful they helped me out and that’s that. Very good selection if you are a security officer, all the other stores I’ve visited did not have such a great selection as they did here.

I’ve used this place at least three times online, so Three Strikes and I am NOT returning. How is it, I order four items and one item is «wrong size shipped»? That’s 25 Percent of my order! And, DON’T believe this, «Questions about your order?
For questions related to your order, please enter your contact information, select your topic, enter your questions and click Submit. Please wait 1 – 2 business days for a reply.» That is just plain FALSE ADVERTISEMENT. I’ve called since October 25, 2013, emailed you and STILL NO RESPONSE. Buyers BEWARE! Pay more elsewhere and save yourself the FRUSTRATION!

If your looking for cheap quality items. This is the place. Don’t ask the kid at the desk for assistance. He’s to busy texting and Facebooking and when you do its all attitude from this dude. The girl working there isn’t much better. Customer service is Non existing. I personally would never shop here again.

I have been doing business with UAW for years. We order thousands of dollars a year in guard supplies. We have always ordered via phone due to us having a resale license, and their online site automatically charges tax. Our last order was $ 80 more then the pricing they had online. When we inquired about the difference they replied that they will not give us online pricing anymore, we will have to pay more for our large orders. Loyalty means nothing to them. They are charging us more then other patrons for no reason. They ship fast, and have good merchandise, but I will never patronize there business again after how we were just treated.

I like how «Terry L.» created an account on Unilocal specifically for the purpose of writing ONE solitary review; to maliciously attack a business while hiding behind the cloak of anonymity. He refers to himself as a «professional» yet can’t even properly spell «businesses.» Further, true professionals tend to stick to the facts of situations; «Terry» here goes on a long-​winded rant about how UW was supposedly out to get him.
Why the anonymous account, «Terry?» If this was really your experience and how you felt, why not leave your company name? Why hide who you are?
I’m Daniel. I’ve been doing business with UW for three years. I enjoy their quality products and very reasonable prices.
No business is perfect and everyone makes mistakes. UW has usually been quick to resolve the issues that have occasionally arisen. E.g., I once bought a flashlight that wound up being defective. This situation was corrected by me being allowed to exchange my faulty light and receive an upgrade to a brand new, better (and more expensive) model.
It is for the above stated reasons that I choose to patronize UW-​which is an hour drive one way-​as opposed to other local businesses. If UW was in actual fact as bad as «Terry» claims, they would not have my business.
If I were to behave like «Terry» and offer my opinion instead of present facts, I’d say it’s a safe bet that he probably works for UW’s competition.
*Update* Haha, the «Terry» review got filtered *snicker*

I went here on Thursday… and as I pulled into the parking lot… I noticed a gentleman leaving…(It was 5:05 PM.) and I guess he was just getting off work. I asked him where the entrance was… cuz it’s kinda confusing as to where to enter… He proceeded to tell me where the entrance was… but that it was CLOSED. I was like… AWWWW…because I really needed to get 2 items from here… ASAP
I went toward the back anyway and was pleasantly surprised by the NICEST gentleman EVER… and he didn’t even say anything about it already being closed… He HELPED me get just what I needed.
Very large selection of Uniforms here… Shoes, Jackets, Pants, Shirts & Belts.
After I found what I needed we went into a separate area (The Office) …which is where they do all of the paperwork etc.
After he handed my items to a woman at a computer… he told everyone goodbye (It was his daughter’s Birthday) and he left.
WOW~~~This place is Awesome… GREAT customer Service. Nice, Nice employees. I will definitely go back if I need anything