AAA Self Storage

Easy set up. Nice front office. The place is clean, and easy to access with it all being on one floor. No problems so far, and it’s been about 4 months. So far, so great!

Don’t even attempt to take any your belongings here as they are super shady. When I originally signed up, I questioned purchasing insurance. I was told that very few people purchase insurance. Ironically, after about two weeks, I went to my unit only to find the lock cut. The next day an employee advised me that the lock had been cut for the wrong person. When I went back the following day, Shelly the manger advised that some ‘teenagers’ must have broken in and that they were having an issue with theft. Oh, and that there are no cameras in the hallways. I hate to say this but, I feel like this was an inside job. I had a 70 pound safe and there is absolutely no way that teenagers could have lifted it over the fence. I should have marked by belongs so a police report could have been justified. Again, don’t even think about doing business with them. I should have read the other Unilocal reviews. Lesson learned. Now I am just another victim.

This place sucks! I would advise anyone looking to get a storage unit to look somewhere else. The rules are bogus and the customer service is even worse. Don’t waste your time

I have been a customer for 7 years. I recently had fraud on my debit card and had to change the card number. I forgot my unit was linked to it and was a few days late to pay them. They charged a late fee, understandable but without a phone call or letter, they placed a «pre-​lien» on my unit over $ 60 that was not even 30 days overdue. I went in and was told they would not waive anything and to go pound sand.
I guess «Best Value in the Valley» (which goes up every 6 months) means highest price and worst service. I will be leaving them this weekend and would not recommend anyone use this company.

I have been using AAA Self-​Storage for almost a year now and until they charged my credit card without authorization I didn’t have an opinion about this place except that the price is cheap and the location was good for me.
When I went in to ask why they would charge a credit card without permission, Marilyn, the elderly lady at the desk, blatantly lied to me and said I approved it, which I most certainly did not since I was switching banks at that time. Within minutes they had called in the glorified janitor to threaten and intimidate me (it didn’t work). He proceeded to insult me and threaten me at length at which point I left to get a truck to empty my unit.
I STRONGLY RECOMMEND GOING TO A BUSINESS THAT HAS A GOOD REPUTATION INSTEAD OF TRYING TO SAVE A FEW BUCKS.

Agree on the attitude of the front desk staff BUT overall PRO’S: Nice facility, Decent and competitive prices. Will Pro-​Rate if you leave sooner than the month. I also like that the front desk has all the cameras for their lot and hallways etc., AND 24-​hr security/​patrol. They also have the exterminator come twice a month. HEADS UP: CONS: You can only book a storage unit during their office hours till 5:30 BUT better get there BEFORE 4:30 (from our experience this week) AND if you are counting on using 1 of their Dollies, Its ONLY avail. during OFFICE HOURS. They also don’t offer a truck for moving like many other storage units.
They suggested an interior unit because it gets windy and so exterior units are more prone to being dusty. Also, their monthly specials depend on certain units. Ours was $ 28 for the 1^st month AND $ 130 thereafter for a 10×10 (Interior Unit) close to the driveway. You will also need your own lock and they suggest the disk shaped ones.
Accept credit/​debit cards. Will need a driver’s license to book. Have a Safe MOVE :)

good storage. good prices. the worst front desk staff in the history of storage (not the owners, someone else).
classless in dealing with issues that should be basic to someone in his/​her position.