EZ Storage

I have rented numerous storage from many facilities. Great deal here-​half off the first 2 months (check for availability) Currently for my review. Clean, enclosed units. Other companies have this open air slot that brings in dust, vermin, ect. Attentive & caring staff, too! I have rented a truck from them at a great deal, and am a satisfied customer, still.
Large supply of various sized Moving cartons, too.

I have been with EZ Storage in Chatsworth for over 2 years. They are very professional and the facility is well maintained. I would recommend them without hesitation. The staff id very helpful and friendly. Respect their policies and you will have no issues. None!

So far the staff has been great and our experience and the storage is fairly clean only thing I wish it was 25 hrs but it’s safer and efficient with staff being on hand.

STAY AWAY!!! DON’T GIVE THEM YOUR HARD EARNED MONEY!!!
See some of the reviews below! Manny (that’s what he said his name is), was completely rude!!! We rented a u-​haul to move stuff to donate for a church and to the Salvation Army. Do to unforeseen circumstances we were held up while unloading at the Salvation Army. I tried to call three times to tell them, but was not able to get a hold of anyone… even though in between he had obviously tried to call me and I missed the call. I wound up being about 20 minutes late returning the truck. From the moment I walked in, before I could say award, the guy got tons of attitude with me. He told me how I never called and he had to send the next customers to a different location. I said I tried to call three times and he said «I know, but you didn’t leave a message»…to which I didn’t even know there was an option to do that for the U-​haul rental. I told him I felt awful that those people had to be sent away and I’m sorry, but I“m ready to return it now. He said, «just go outside and put the key in the overnight box… I’m going to charge you for another day anyway!» I asked him to at least let me check it in, this way he could get the milage and that the vehicle was in good shape, he just started to raise his voice more with me and say he doesn’t care he’s charging me for another day anyway.
What a HORRIBLE experience! I’ve been renting trucks from different locations for 20 years, I’ll NEVER rent from here again and will never ever recommend this place to anyone… quite the contrary, I’ve already posted on as many sites as possible to stay away from this place! I hope we kill there business. Sadly, these types of services are more about convenience, so I’m sure that’s why they don’t care how they treat other people. I can only hope that there lives aren’t really as bad as they treat others!!!
STAY AWAY!!! DON’T GIVE THEM YOUR HARD EARNED MONEY!!!

My wife and I have had storage units here since about 1999 and until recently have been happy with the facility. As noted in another review, sometime in the last year the access system was changed. This caused a bit of confusion as the unit holders were not notified of the change and had to figure this out once we got there. Additionally, one of the new folks there (she has been with the company 7 or 8 mounts) keeps telling me «It’s always been this way» when I know that each time she has said this it is patently untrue. For example — the sign giving the hours shows Open until 7PM with gate access stopping at 6:30PM. I was informed today that that means the office is open until 7 but access to the units is only until 6:30pm and that «It’s always been this way». No it hasn’t. When we first started renting, gate access was up to 15 minutes before closing, then it went to 30 minutes prior to closing, and renters were asked to vacate the property approximately 10 minutes prior to closing. Now, it’s different. I was told — «You only get 8 hours a day of access and that’s up at 6:30».
How rude. No dear lady, it has not always been that way — quit lying to me. You have not been around that long to know how things have been.
There was no notification of this change, if it is indeed a recent company policy change, not just a local change, to those of us who rent storage units there.
If you are five days late in paying your rental, the access code will not work and you cannot drive in to the facility. «It’s always been that way» No it hasn’t. If you went delinquent — 10 days late, then access would be restricted. Another more or less recent change that was never communicated to the unit holders.
Want to pay your bill on-​line? Have more than one unit? You have to pay each unit in a separate transaction. After each payment, navigate back to the top of the menu and start again. This is their modern system? I wrote better transaction systems in COBOL back in the 70s.
My wife just informed me that when we did an update to the address listed on the units at the office (yes, in person), either the person in the office punched a wrong button or the system decided to change the addresses on all three of our units to our old address that has not been valid for over three years.
I will no longer recommend this company to anyone and will actively dissuade it’s use.

I have been storing stuff here for 2 years and it’s not been a very good experience.
I knew going in that the hours were limited and therefore the access was limited and of course this was reflected in the rental price.
The complaints I have a simple, terrible customer service. If you ask to speak with a manager or the owner, they just point to a sign on the wall with the customer service email I have sent 7 emails in the past 2 years and not one has been responded to. The owners could care less about their customers and that is evident in how they refuse to manage customer service on any level.
About a year ago they did some work on the property including new gate controls. Since then almost every time I have been to my storage unit my gate code would not work. Each time they reset the code and said it wasn’t setup properly. Really? Every time?
While the hours are limiting, the worst part is the employees are not reliable for being in the office. I have had several occasions when I needed an item out of storage, my code wouldn’t work, it was within normal business hours and the office was locked with nobody around.
Since the published phone numbers only ring to the office at the facility, if they are not there, who do I call to get help?
I had to remove any stored items I need reliable access to for my business as the lack of reliable access has cost me several customer.
I highly recommend storing someplace else. it’s worth an extra $ 20 to have expanded access hours and staff that actually care.

This place had holes in the walls and the roll up doors were covered in dirt. I thought they were brown, but they were actually orange!