CenturyLink

Horrible customer service, they even don’t try make things better to keep the customer with their service. Horrible connection of internet inside home and take only 60 days to get someone to come here and check it out. That was the best they can do. This is just one of the problem with them, don’t worth spent more time writing this review.

Something positive. Ordered service on line. Modem arrived day before scheduled installation. Installation scheduled Wednesday prior to 8:00 PM. Service tech arrived next day Thursday at 8:30 AM. No big deal. I use to own a business that provided service and understand stuff happens. Also since utility tie in is outside house I didn’t need to be here anyway. Found service tech to be considerate and competent. I have two different lines into house he checked to make sure it was on the one I wanted. After completing the work he hung around to verify everything worked. I’ve not dealt with billing nor the store maybe that’ll be different, but for now all is good. Where I live I only get 3 Meg bit. Don’t really consider that high speed but it’s adequate for Netflix. Did check speed w/​ookla and its 2.87

How can someone run a business this way? I spent the entire day at home waiting for the tech to install the internet only to be a no call no show. I called costumer service TWICE and they assured me someone would be around TODAY. You can have a great costumer service and etc, none of it matters if you can’t deliver it.

This is literally the worst company at doing anything I’ve ever dealt with in my life. They missed my install date after several phone calls and multiple hours spent on the phone with them assuring me that it was coming. After seeing the truck outside of my house they told m that my date was two days later than they had originally told me. I then cancelled my service the next day. It took 3 different phone calls to do that. One of the calls told me to hang up and dial the number I had dialed. Then after about a half hour phone call and three different people they told me that my service had been cancelled the previous day.(I did not cancel it). So I went back to comcast. I hate comcast

Tried signing up online. Found out the day they were suppose to activate it that they had no record of my request. DONT SIGN UP ONLINE. When I did setup the time over the phone they werent able to activate it till almost a week after the designated date… PLAN A MONTH AHEAD AT LEAST. Service representative assured me they wouldn’t charge for the first month because of these problems, they did anyway and tell me it’s impossible for that to be an option. GET THEIR NAMES AND ID #s AND ANYTHING THEY PROMISE YOU IN EMAIL. If you have a choice, DO NOT USE THEM. Pay the extra $ 5-​$ 10 for faster service. Sadly it’s either their service or no service for me. If I could do Comcast Cable I would; twice the speed ATLEAST for the same price and No Dumb Contract.

This is, bar none, the worst internet I have ever experienced and it’s not even the cheapest either. It works half the time and when it does work, you get a trickle of internet so slow you’ll be lucky you can load the images on a page. Century Stink will have you dreaming of 56K internet it’s so bad, hell at least that was consistent. And here is the kicker, we asked for better service, we were willing to give this terrible company MORE MONEY for some increase in our abysmal service and they DON’T HAVE ANYTHING BETTER in my area. Which, for those who live in Charlottesville means, Century Stink does not provide an actual product. No they provide you with the dream of internet service and of course your monthly bill. Century Stink may have an upside though, it’s pitiful service and quality will force poors like myself to seek to get higher paying jobs so we can all switch to Comcast and have real internet.

What the heck was I thinking? What crap service. The Internet is dial up quality at times. They actually call it fiber optics. Now they may have some fiber in a warehouse somewhere, but it doesn’t get close to you home. Their tips on their websites are hilarious. They basically say only use one device at a time. Customer service is better than Comcast but that’s a easy bar to jump. If your considering centurylink, think about getting a pony and a telegraph machine. Fin dark ages.

Absolutely the WORST company I have ever dealt with. They do not care about this customer, even though I was with them for nearly 5 years. All of a sudden their customer service went down the drain. When I moved, it took them nearly 3 weeks to get my internet going. Then they shut it off for 2 weeks because they said another company was taking over, which was news to me, and neither requested nor authorized by me. Then I had to beg for a credit, and a return of service, which took another 10 days and literally hours on the phone. Meanwhile, on one of my begging missions, I got a Century Link customer service rep trying to sell me home security. I mean really, the same company who is screwing up my internet regularly, and taking weeks to turn it back on, now expects me to entrust them with my life? I think not. I would laugh if that wasn’t so dispicabe and frightening. After all, let’s face it, I could be laying dead for that length if time if Century Link’s home security is as good as their internet.
Meanwhile, today I got a bill for over $ 200.00 for 1 month of internet service, and I do not use pay for websites. I use email and read the news. I called them again, got disconnected, called back again and cancelled my service. Horrible experience that they should be paying me for, not the other way around. Moral of story, don’t use Century Link for the internet and I advise you not to risk your life for their home security services, either. I say, good riddance jackass Century Link, I am now a customer of your competition.

Completely unreliable. Had them fix it three times, and it still goes out for days at a time. Do not go through centurylink!

Worst internet provider I’ve ever dealt with. Being new to Charlottesville I wasn’t savvy on who to select for internet and went with Century Link because they advertised 3MB high speed internet. Rather than come out and set up the internet, which most companies do, they mailed me the modem to set up myself. After 7 months of service the connection has dropped more and more frequently an I called service for the second time in 2 weeks. The first service tech told me to reset my modem, and the 3MB should work. I’ve been doing that for 2 weeks and it still drops internet connection. I called again and a second service tech said my area doesn’t support 3MB and they sometimes guess on what your area would support. If a tech had come out here in person to install initially, he probably would have figured that out and now I’m stuck in a 2 year contract with the POS internet provider. I’ve heard Comcast has horrible customer service, but Century Link has horrible connection.

Called to set up service and they picked up on the first ring. Got my internet box in the mail the next day. My internet is supposed to be 10 mbps, and it runs about 7 – 8 mbps, which is good enough for Hulu. Can’t comment on the service yet. Beats comcast, which sent collection agency notices even though the cable box was returned within less than 2 weeks of canceling service