Verizon

Asked basic questions on the phone regarding new iPhone se and was very specific. Could not tell me what I would have to pay in store for taxes on monthly purchase plan until after I asked the same question three times.
I will not be going to that store.

This is my go-​to Verizon store for the family’s smart phone needs. The staff are always friendly, professional and helpful. Dustin helped me most recently. Positive experience.

I visited this store in the hope they could fix a problem with my New IPad Mini 4 that was caused by an incompetent employee at the Apple Store. I needed to swap my Verizon SIM card. I was greeted as soon as I walked in and handed off to Doug, a technician. Doug was great. He took care of the problem quickly and also made some improvements to my IPad. He was personable, talented and very efficient. All in all a great customer service experience!

Make you wait a line OUTSIDE when they have 3 customers inside because they can’t handle more than 3 customers at a time. Ridiculous. Don’t go here. Just find other Version wireless stores, if you don’t want to wait 30 minutes outside of the store.

Problems, problems, problems. Took over a month to credit my account and when I called the store, I talked to a girl (Tiffany) who had a bit of an attitude. Short staffed and inexperienced management makes this another place to avoid.

Have been at this location multiple times over the past few weeks before upgrading my phone — it was at least as bad as my most frustrating trips to the DMV. Not sure if it’s just that Verizon as a whole doesn’t have their shit together, or if it’s the people they hire. It’s not that they’re not trying, but that they’re either terribly incompetent or that Verizon’s systems have been set up to make everything as time-​consuming and frustrating as possible.
Was there 10am this morning to return a phone; left at nearly 11:30, and the last I heard from the rep was «I will call you today to let you know the status of your refund.» It’s almost 5, and they still haven’t called.

Today was my second visit to this store. Both times I was helped by Summer. Both times I left the store in a better mood than I arrived in. She helped me extract contacts from my old phone and pointed me to a couple of deals for turning it in. Over the past few weeks, I’d actually had trouble with Verizon store reps in various cities (from Louisiana to DC and through their 1−800#) for different reasons. I went today with tempered expectations but ended up signing up for Unilocal just to write a review about my experience at this store. Fantastic customer service.

Went in to upgrade my phone to an IPhone. As usual, the salesperson tried to get me to buy all the case/​charger/​insurance which I declined politely. He still spend A LONG time with me setting the phone up, answering questions, and he was just so very helpful. An excellent example of great customer service. I recently had a bad customer service experience at the VZ store in the Pantops area. Rio Road is the only place I will go from now on!

July 13, 2013 I took my iPad in to Verizon wireless because I was not able to access my 4G network. A female technician with a butterfly tattooed on her right ankle took my computer and spent over an hour on it. There was only one 2 person bench to sit on and it was occupied. Customers either stood or were sitting on the 6 inch window sill. After an hour I asked if I could leave the computer and pick it up on Sunday because the store would be open then. «No, we can’t take the responsibility for your computer.» I had had enough and asked the door man to get my computer for me. He took it right out of the technician’s hands and gave it to me. When I got home I saw that my iPad was running a slide show of my photo albums! Yes indeed the antagonistic, rude, technician had violated my privacy, she had been looking at my photos! I am going to call the manager of the store and report her. Be warned. Ann O.

I actually had no idea there was a Verizon Wireless in Charlottesville until a friend told me. I was actually about to drive 2 hours back to NoVa to hit the Fair Oaks Verizon. Anyways, I’m happy I found this place and I was quite surprised at how large the store was especially in Charlottesville.
After reading the negative review, I wasn’t expecting much when I walked in, I just wanted my phone activated and my contacts transferred from my old phone to my new one. To my surprise, not only was the customer service rep helpful and friendly, she even helped me package up my old phone so that I could just drop my old phone off at Fedex on my way back home. I was super happy at how quick the service was especially since I was slightly hungover from the night before and didn’t want to be dealing with rude people… This will definitely be my go-​to place if I have any problems with my phone. I am only giving 4 stars b/​c I would like to see how their service is if I were to have any problems w/​my BB (i’ve been a little spoiled by the Fair Oaks Verizon in giving me replacements w/​out insurance) so I’m going to wait & to see how their service compares :)

At Verizon on Rio Rd, I had one of the worst customer service experiences of my life. To be specific, the woman helping me was «Lindsey» and I came into the store because I had lost my Verizon phone recently and wanted to replace it. Lindsey was condescending from the get-​go and found it impossible to understand how someone could be so dense as to have trouble grappling with the obscure and illogical fees and cell phone contract rules. She would tell me things like, «you are not the account holder and, therefore, you cannot buy a new phone without authorization» and «there is a pending contract change, so you will have to come back tomorrow to buy your new phone,» expecting me to accept these statements with no apology and no effort to explain. There are about 4 different prices listed on the plackets next to each phone and I was also dealing with rebates and a mysterious $ 20 extra charge to replace my phone. Lindsey explained these ridiculous Verizon customs rapidly, firing out various numbers and dates as if it all made perfect sense, and, when I asked her to explain again she sighed and said, impatiently, «I have already explained this to you two times!» She was dismissive of my questions and had an air of derision about her for our entire exchange.
Basically, I found myself apologizing to her for taking up her time and making her talk to me longer than she felt necessary. I, the paying customer, willing to submit to the whims of this cell phone service conglomerate, was being badgered by a woman whose paycheck is, in theory, largely dependent on her ability to relate affably to customers. This was not a well-​spent lunch hour.