Tire Kingdom

This location was convenient for me because its near my job. But I will never come back to this location again. I came in to purchase 2 rear tires. I made my appointment online because I hate being haggled with the purchase of additional services. Also online you can opt of out things they don’t mention in the store, it’s just automatically included unless you say something. So with my new tires, I removed the option to replace the tpms sensors. Because i’d already spoken with my dealership who said it is not necessary to replace these with every set of new tires and this was a new car.
So I arrive and tell the guy that I had an appointment. He asked me my name and proceeds to ask me details about my car so he can see if they have my tires. As he does this I mention to him that my appointment was confirmed so shouldn’t all of this be in their system. He agrees then prints out a price higher than I was quoted online because he’d added all of the «hidden services» on and charged me for more expensive tires. I tell him thats not the price that I was given online and that I did not want those services. He proceeds to tell me THEN that he couldn’t find an appointment for me. So I pulled up my confirmation email on my phone. So he then asked another associate for help in finding my appointment. He finally finds it and here comes the haggling about my tpms sensors. I tell him I do not want them replaced at this time and that they need to be mindful when replacing the tires not to break them. He continues on and on about how it can throw my tire light off and now i’m annoyed and cut him off to remind him of what I just said. So he finally stops.
As i’m waiting for my tires I see him walking my way with something in his hand. What do ya know, its a broken tpms sensor! He proceeds to tell me how this was broke when they found it and again that I need to get them all replaced. You can imagine how mad I am now. I’d just got my 2 front tires replaced at the Salisbury NC location with NO issues. By this point I tell him to just leave me alone and finish with my tires so I can go.
The next morning I get in my car on my way to work and I hear a VERY loud noise coming from my tires. Luckily I live right around the corner from a location so I go immediately there. The associate hops in my car and drives around and comes back. He then pulls my car into the garage, fix it, and bring my car back to me. Something about the way the tires were installed. Now I also have a constant tire pressure light on thanks to Charlotte. Trust me, stay away from the South Blvd Charlotte location.

So, I really don’t know how to feel about this place. Wait, yeah I do.
I have come here for routine oil changes & as far as that goes, I haven’t had any problems. But oil changes are easy. Even I can do that, I just don’t wanna; it’s not really that cost effective for me to do it myself. It seems anything more complex could be an issue…
I just got off the phone with a guy about some tires I was trying to get. I called last week, said what I wanted, was told they’d be ready Monday. Called today, Monday, was told they didn’t have the tires. But not a, «We’re getting them and they’re just not here yet», more of a «The guy who took your call last week didn’t bother to write down ANYTHING and I’m not going to write down anything either.» Was quoted a price that was over what it should be per the website. Was asked if I could hold on, before I could answer, was put on hold. So, I decided just to hang up. I’m really not surprised because…
A couple of years ago, I needed to get a wheel replaced on my car. I set up a day & time to bring it by; they would have the right wheel for the car. Took my car in at 8 am. Came back at 5:30 pm and the wheel was not replaced. Why? Because the part they got was the wrong one. Which means they didn’t bother to get the part until 5:30 pm when I showed up or didn’t bother to do the work until I showed up. After the car had been there for 9 hours.
A few hours later, I was out the door. They were able to get the right part and put it on. In the process, they broke my hupcap, but at that point I didn’t care as it was the day before Thanksgiving and I was tired. Get it?! Har Har!
I’m not sure whether it’s laziness or incompetence or both. Whatever, which pretty much seems to be the attitude at this Tire Kingdom.

If it were possible, I would not even give them a single star.
I went in for a routine oil change expecting to pay the advertised price of $ 19.99 plus a $ 3.00 disposal charge. After waiting an hour or so for my car (I was the only person there) the store manager came rushing out to tell me there was a problem. Alarmed, I asked what was going on. He informed me that there was no coolant in the reservoir and they were going to run a «pressure test» to find what the problem was, before I could object the mechanic came out, equally as flustered with a broken piece in hand and said he was going to find the part at Napa next door. At this point, the manager and mechanic leave the room and leave me feeling very anxious and confused. About ten minutes later, the manager comes back out and presents me with a bill for $ 150! He then explains to me that one of my high beams bulbs were out and they would be replacing that as well. I was furious at this point and told him absolutely not to do anything to my light bulbs. He ran over to the phone to let the mechanic to cancel the bulb service and presented me with a new bill still charging me for the useless pressure test. I reluctantly paid and left the store feeling as though I had been robbed. I have filed a compliant with NTB but I will never set foot into another tire kingdom again.
All in all, I paid $ 30.95 for my oil change (gotta love those hidden charges) and another $ 29.99 for the pressure test that resulted in the mechanic saying my radiator hoses were old and needed to be replaced. They gave me a quote for $ 434.00 to replace those for me. No Thanks!
–Also interesting is this review was magically removed a few days later even though Unilocal claims to not allow businesses to alter or remove posts. pretty strange if you ask me.

Came in to have my car inspected after getting a ticket for an expired registration (whoops) I was in and out in 25 minutes. The entire staff was so helpful, and spent time answering my questions about going to the DMV and getting a new registration. I appreciated their time, since the questions really didn’t have anything to do with reason I was there.
I had an exceptional experience with their sales associate, Anne Kelly. She recommended a few other services for my car while being professional but not pushy. I love these guys!

paid for service I didn’t receive— had to take car elsewhere… bad experience

So I went here bcuz my car was running hot they were nice. checkd it out and had me on my way n lil over an hr

These guys are seriously great. I moved down to Charlotte from Maine, and this place was recommended. I have a ’97 Lincoln Town Car, and it had a myriad of problems. They charged me a very low labor fee to figure out what was wrong with my lights. I’d brought it to multiple garages and they could never figure it out. Well Buffalo tire did, though I wasn’t willing to pay for the replacement part since it was worth more than my car. Instead, Louis (my favorite mechanic), worked some ‘voodoo’ on my car and now my lights work better with just a few minor adjustments, so I can live with my car’s handicap until the end of its life. Louis is the best mechanic I’ve ever had to deal with — I’d ask for him if you go there. Great customer service as well, though don’t mind Tom — he’s just a bit of a curmudgeon. Also very accommodating, and free wi-​fi, so bring your laptop for those long waits.