SpringHill Suites Charlotte Airport

The only nice thing I have to say here is that the size of the rooms are nice. Front staff was unwelcoming (but she was very sweet to the MAN who was flirting with her as I waited to check in). Area/​office behind check in desk was filthy, looked like a teenagers room.
Pool and hot tub was small and just looked grungy. Nothing yelled «come relax here!»
Very dated interior. Loud pipes to shower. We are in the room which overlooks entrance, nothing but idiots all night. Listening to a male at the moment joking with friends out front and his quote, «whateva’ man fuuuuuccckk you dats jus’ bullshit». Enough said, this will be a long night. Front desk staff are of the same mindset/​personality so not going to start a war when we have to be up in 5 hours to catch a plane.
Won’t return here, plenty of nice places around here that I have seen.

This is a modest little hotel conveniently located near the airport. The rooms are spacious if not luxurious and the people are quite nice. They have laundry facilities, a pool and hot tub, even a small exercise room with three treadmills and some barbells. For the price it’s quite reasonable if you have a late arrival or early departure from the Charlotte airport. Continental breakfast is nothing to write home about but it’s sufficient.
Definitely would go again for a single night’s stay while in transit, would not want to spend any prolonged period here. It’s good for what it is.

After a LONG day of delays and cancellations, the last minute reservation at this hotel was a life saver. The room was clean, the beds were comfortable and the service was spot on.
We called from the airport to request a pick up, and we were scooped up in 10 minutes. Off to the hotel we went with a shuttle drive who was funny and kind and truly understood how exhausted and cranky we were.
The employee at the front desk (I neglected to get his name) was also kind and QUICK in checking us in. I am Platinum at Marriott and was offered my check in gift (points or market item) and chose the points. He made sure we also had bottles of water, knowing we had a horrible day. He made sure to ask to schedule a wake up call AND to make sure we had a shuttle ride back to the airport the next morning (we only had 5 hours to «nap» at the property). He also made sure to invite us down a few minutes early for breakfast.
Next morning, breakfast was hot and we had the same fantastic experience with the front desk (same employee) and shuttle drive (also the same). A quick trip back to the airport gave us a little pep in our step for the rest of our day!
Thank you for coming to our rescue! You will be my first choice my next trip where I need a hotel near the airport in Charlotte!

Great service, very clean property and extremely friendly staff. The shuttle to and from the airport was most accommodating.

Stayed at the hotel for one night after our flight left about 30 people, due to the airports unorganized system (Never going through Charlotte-​Douglas again!). The hotel was conveniently close to the airport, shuttle bus picked us up right away. Staff was very welcoming, and check-​in was very quick. Being that we had a late flight everything in the airport was closed, and the shuttle driver offered to take us to any fast food restaurant to pick up something to eat. The hotel also provided menus if anyone wanted to order in. Overall, no complaints, the room was clean, the bed was comfy, and the staff were pleasant.

Don’t waste your time. The receptionist, Dorita (or however you spell it), doesn’t know the meaning of respect, let alone customer service. Our band stays here every year when we hit Charlotte, but thanks to her, we’re staying across the street from here on out. She had such an attitude. So much so, we ended up walking out and waiting until after midnight when another receptionist was there to help us. Not a problem though since the pool was closed (and we found out had been for a few months) and the place smelled of pot the whole weekend. Don’t waste your time or money and God Speed if you run into Dorita.

The stay was okay as far as a place to sleep. You get what you pay for of course. Pool and sauna were closed and the place smelled like pot for 2 full days. The real kicker was the hotel receptionist/​desk clerk named Dorida (s.p.?) called me an asshole under her breath after I asked her what must have been an inconvenient question to her about restaurants in the area. When I asked her if she could repeat that, she got flustered and muttered out a, «You heard me» under her breath again. Frustrated with the obvious lack of customer service, asked to speak with her manager who was surprisingly «unreachable» so decided to stay across the street at another hotel the next night. All in all, could be better if they hired better staff.

Staff is great so this is in no way a reflection on them! My fault when you book near an airport da you will have plane noise. Place is tired like others mentioned ac has to be on high to reach office area. Nothing in walking distance for a store or eats.

It’s cheap. I’ll say that. We waited nearly 30 minutes to check in, because some woman in a Rockville Blue Devils sweatshirt was arguing with the desk clerk about paying cash for her family’s stay. And even though there were four associates at the desk, only one was registering guests.
Also the pool and sauna were closed.
Only stayed here because it was close to the airport, wouldn’t come again.

I dont generally write hotel reviews and I’m generally pretty easy when it comes to hotels BUT this one honestly should be avoided at all costs. For $ 189 it’s pretty rough. It’s like they bought a old hotel in bad shape and threw some paint on it and added a granite sink and left everything else. Location is awful unless your staying here to fly out.

Did I sleep? YES. Bottomline, the hotel served its purpose. I’m finding more and more that the SpringHill Suites are becoming the «Comfort Inn» of the Marriott chain. The continental breakfast is nothing special, the walls are the thickest, and the place can get packed with busloads of children heading between home and some sort of competition. But the prices are reasonable for the areas they’re located.
This particular location is adjacent to the airport, so for those flying to/​from, such as myself, it’s incredibly convenient. It’s also located along a major interstate and was very simple to find.
Walking through the hallways, you might think you were headed for an underwater adventure. I wish they’d spend that money on the hallways inside the rooms with better shower features or thicker padded chairs. But… alas…
The room passed muster and the bathroom could have benefit from an exhaust fan, though most hotels simply don’t offer those. The shower needed recaulking around the shower head so that it didn’t pop away from the wall. I notice this in so many hotels, and it’s something that cleaning staff can easily notice, so it tells me that hotel processes don’t include reporting those sorts of fixes regularly (daily) or maintenance doesn’t prioritize those fixes or the hotel doesn’t care. For this lower tier hotel, they’re probably fine with it.
Breakfast got the job done, enough, I suppose, until I found something else to eat at the airport. The breakfast bar was a mess, and the employee staffing it apologized as she was trying to frantically clean and restock it after a group of children competing in something went ballistic on the cereal, waffle maker, and juice.
This may not be the Four Seasons, but it’s a ok bed next to the airport, and I didn’t hear, or at least didn’t notice/​care about, overnight air traffic.

I stayed here for a night very recently while passing through Charlotte with my family, which includes a six month old baby. I wasn’t expecting anything grand, just needed a place to lay my head and earn some Skymiles. We were fine with the hotel, until I noticed the unmistakable BOOM BOOM BOOM of bass thumping outside. It was loudest by the bathroom and could easily be heard over the AC unit and my white noise app on my phone. The dreadful noise didn’t stop until the wee hours the next morning and I later discovered that we were mere feet from a strip club next door! When I complained to the attendants at the desk the next morning, one of them just walked away and the other couldn’t have been less interested in my issue and he made no effort at all to make things right. Needless to say, I’m never staying here again and I encourage anyone who considers staying here to be sure to ask for a room that doesn’t include the Cameo Gentleman’s Club view.

If you are a regular traveler, you probably will not find this hotel up to par. Generally felt dirty, stained carpets, terrible setup to watch tv, and furniture that is ripped and old.
Price was $ 139. Stayed in a king suite and felt like I didn’t get my money’s worth.
Front desk staff was great, LOTS of HD channels on the tv and convenient to the airport.
Won’t be back to this location.

I prefer to stay at Marriott branded hotels because generally you get a clean, well maintained room.
BUT not in this case. We arrived late and they had given away our preferred room choice despite making an advance reservation with a credit card. Since it was late in the evening and were tired, we did not argue or make a big fuss about it.
The room carpet was stained and was visibly dirty. I found hair all over the bathroom. This gave me an indication that the room was not cleaned properly after the last guest had departed. The bathroom tub was dripping water and made a dripping noise all night. Next morning there was no hot water. It seems they had some plumbing problem and the water temperature would swing from hot to cold to luke warm.
It was evident that the hotel owner did not take care of the property. There are a lot of other choices in the area. I will try one of those next time I need to stay close to Charlotte airport.

The good: inexpensive; free airport shuttle, wifi and breakfast.
The bad: it’s loud (they actually offer free earplugs… not joking); shuttle is often really late; no decent dining options nearby
The ugly: hotel is deep in the ghetto (nearby supermarket has security guard to walk customers to their car); hotel is right next to a strip club
Consider avoiding this place and stay at a hotel off Billy Graham Pkwy instead

If there is one thing I like about Marriott hotels, it’s that you know what you’re going to get: clean rooms and a nice place to stay.
The front desk ladies were very nice and helpful with places to eat in the area. In the mornings they do serve coffee and a complimentary breakfast. If you’re looking for a full breakfast with eggs, I would recommend just going down the road to the cracker barrel.
Being here for business, Spring Hill Suites sets the rooms up nicely to have your office area and plenty of room to spread out. Best part is that WiFi is free!
The room was clean and had everything I needed for the two days I stayed.

I should have known better than to stay here when there was a sign at the front desk offering earplugs for light sleepers, but it was midnight so I gave it a shit. Lots of road noise, I didn’t get any sleep.
Room was cramped — the crammed a «suite» in the size of a standard hotel room.
Breakfast was an upgrade from the standard continental. Eggs and sausage as well as the normal waffles and pastry.
I would recommend the nearby Courtyard instead if you are a light sleeper.

Disclaimer: we stayed here on American Airlines’ dollar since our flight was cancelled. I can’t comment on value for the price since I didn’t pay for it. I can only comment on the hotel and staff.
The staff here are really friendly, even at times no one else wants to be awake, like midnight or 5 AM. They must be used to getting airline vouchers since they had no problem processing ours. Our room was really nice (though we didn’t get much of a chance to enjoy it since we were catching another flight first thing in the morning). It wasn’t a problem to get things like toothpaste that you might not have if your trip suddenly became much longer than you expected. I generally have trouble sleeping in a new place, and this was no exception, but I didn’t have as much trouble sleeping here as I would have expected. Although we were leaving the hotel about an hour before breakfast officially began, they were already setting out pastries and things when we were waiting for the airport shuttle, and they had no problem with us snagging an early snack.

I stayed here because it is a Marriott property, and it is obvious that some upgrading has been applied at this hotel. The rooms are ok, but still lack the feel of a real suite. Rooms are clean and the staff is friendly.

Conveniently located of route 33, by the airport, minutes from Downtown.