Roto-Rooter Plumbing & Drain Services

We recently moved into a «new» house — an older home that had (in theory) been renovated from top to bottom. Much to our surprise, two weeks after moving in our toilets and drains starting bubbling up. We called Roto-​Rooter and they came out within two hours of our placing the call. Stan, the technician who arrived to help, diagnosed the problem within thirty minutes. It was a serious problem, and he let me know right away that the problem had the potential to be expensive to fix. One thing I would stress about my interactions with Stan (and, later Vasiliy and Dmitri) is that great pains were taken to keep me informed at every step of the process. They never did any work without first telling me exactly what they were doing and why, and they always let me know about the cost before they proceeded with any work. Moreover they were incredibly respectful of our property. At one point Stand had the option of doing an additional test to confirm his diagnosis of the problem, but that additional test involved using a piece of equipment that might have caused some damage to our wallpaper. I decided to skip the test because we love the wallpaper (and I didn’t have any doubt about Stan’s diagnosis of the problem anyway).
We ended up needing our sewer line replaced all the way out to the street, and it required digging up our yard and taking apart part of our walkway. The guys who worked on this project — Vasiliy and Dmitri — worked through the pouring rain until sundown each day. They made sure to damage our yard and walkway as little as possible, and they did a great job of putting the yard back into the best shape possible under the circumstances.
I don’t really know if the job was «expensive» or not. I supposed you could find people who would do this work for less. However, given the honesty and integrity of Stan and his crew, their willingness to work well into the evening, the speed at which they worked, and the quality of the work they did, I’d absolutely call them again in a minute. I hope to never have to call about a job of this size, but if I have any plumbing issues in the future I’ll be calling and asking for Stan and his crew.

I’m in Charlotte, NC & my washer overflowed this morning… thank goodness it wasn’t my toilet… I called Roto Rooter & got Linda on the phone. She was so pleasant, professional & efficient! It’s a bit sad that I was suprised by her great customer service on the phone.
Stan was here in less than an hour & got every thing snaked and clear. He was incredibly polite, clear & helpful.
I will definitely use them again!

A tree root broke into our sewer line, cracked the pipe & caused a blockage late on a Friday night. So I called first thing Monday morning and scheduled a plumber to come on Tuesday at 11:30. My first bit of advice would be if you use Roto-​Rooter, schedule the plumber to come first thing in the morning, so you are the first appointment. Otherwise you will be fooled into thinking your plumber will actually come at your appointment time! I understand that it is normal for a plumber to be late or a little behind, but not almost 4 hours behind, there is definitely a scheduling issue here. Honesty is important to me, I have things to do, so I was waiting around Tuesday for 3 hours for no reason. They should have just told me the truth, I would have rescheduled and done something else with my day. I kept getting calls with false updates and then finally I got the call at 2:30pm saying the plumber was on the way (not knowing if they are another 15, 30 minutes… or 1 hour away) but by that time it was too late, I had to go back to work, duh!
They apologized and scheduled me first on Wednesday morning, the plumber did arrive as promised around 9am. The blockage was fixed & the plumber was happy to share the details of what he would be doing and answer my questions.
It was a hefty $ 305 to unblock the pipes, then its another $ 60 for a big bottle of organic drain cleaner. Then I was quoted a ghastly $ 3400 to repair the problem, I cannot even process that right now. Overall, I gave 3-​stars because the blockage was cleared and the plumber was friendly. I suppose if I was given more honesty on Tuesday and if the labor was more affordable I would have given more stars.

should be changed to MONEY-​ROOTER.
Called in about a running facet. Although the customer rep was friendly and the service tech came on time; the price he quoted to a fix a facet was over $ 300 and that was just for labor. Told him to simply turn off the water and all he did was turn off the main water line and charged me $ 60 which the city would have done for free.
I understand that this company needs to recoup the cost of the free estimates from people who take advantage of the service, but taking advantage of potentially loyal customers is a terrible business practice.
Oh, and did I mention that the $ 50 off call-​in coupon that the Customer rep said was still useable was magically thrown out by the service tech. THANKS MONEY-ROOTER…I mean Roto-​Rootor.

Had Roto Rooter come out for a flood on our first floor. The service guy was polite, but had some girl waiting in his truck the whole time he was at our house, which I thought was kinda weird.
He did a good job of explaining what happened and did resolve the problem within a matter of a couple hours. I think the service was overpriced for basically digging a hole and running a camera under the house.

Woke up this morn and realized water was running somewhere, with that somewhere being in my crawl space. Called up roto rooter, which I’ve used a couple times before. They were able to give me an early time slot, before 11am, but the tech wasn’t able to come out till around 1. Not that big of a deal and really glad they do call and update the status regularly.
Tech got here and it was the same guy that worked on my sink a few months back. Good guy and got to work right away with figuring out the problem. It was in my crawl space which isn’t the most fun place to get to but he went straight to it.
After diagnosing, he gave me the estimate, then when I gave the go ahead he got the needed parts and was done within a couple hours. What I really like is that not only did he fix the issue, but also explained everything to me about what happened and why it happened. Also told me some other things regarding my plumbing with no pressure to do anything, just more of a heads up on certain issues.
So in all, while may be a tad bit on the pricey side, the service is really good with the tech I used and customer service is always nice and available. I’d def recommend them, at least for a free estimate.

They came out quick, but was also quick to take my money! They gave me an estimate that was $ 200 over the next guy who did the job swiftly and clean! Don’t call them unless you are ready to overpay!

Called to have someone come over ASAP for overflowing toilet. Said they would be there in less than a hour…3 hours later, nobody showed up. NEVER call them in an emergency.

Another pipe broke down again at the salon. GAH! However thanks god, that Roto came again, and yet again they did a phenomenal job of patching it right up! Thanks thanks thanks you soooo much you guys! Roto is the best!

Roto-​Rooter Plumbers — August 14, 2011
I called Roto-​Rooter on Monday morning at 7 a.m., and Ricky was at my house by 9 a.m. He was able to unclog my kitchen sink/​garbage disposal in a matter of minutes, and he was very personable and professional. The only reason I gave Roto-​Rooter 4 stars instead of 5 was because the $ 213 bill caught me a little by surprise. Then again, I didn’t know what the going rate was for unclogging a drain. Luckily, they were offering a $ 40 coupon!

Our shower drain was slowing and Drain-​O wouldn’t cut it. Pretty standard stuff, I think. Well, our lovely landlord decided that this was something he could fix for us. His highly skilled approach consisted of shoving one of my coat hangers into the pipe until it slipped from his grasp and completely blocked the drain. Time for the professionals.
Enter, Roto-​Rooter. The guy they sent was a Cackalacky treasure. Firstly, he knows the building and its old pipes, and brings some equipment that he says will be gentle on them. That’s swell. Then he gets down to business, heaving the pipe snake around and dragging up all kinds of disgusting mess, including a mangled coat hanger. How’d that get in there?
This prompts him to discuss the most unusual items that he has ever extracted from a drain. In a rollicking country accent he launches into colorful accounts of rats, snakes, and even a live raccoon. I’ll spare you the gory details of a rat extraction from a South Boulevard restaurant bathroom, but our plumber/​entertainer didn’t.
This was the most fun I’ve ever had unclogging a shower drain.