Rooms To Go

When I say this has been the worst experience of my life. I decided to give Rooms to Go the benefit of the doubt. I figured since my first delivery was such a complete mess there would be no way they would destroy my life twice. Apparently, I lied to me myself. Each and every piece that I had delivered was damaged. Once I called in to explain they literally act as if it was all my fault and I would need to figure out the next step. The customer service on the phone was horrible, I asked to speak to manager and not one came to the phone. I asked for a call back from a manager not one has called me back. It’s absolute craziness that these people would think it ok for someone to just keep leaving work. I’ve had to leave work over eight times for them to fix or replace the original items that were delivered. I have to officially say no more to Room to Go, no sale is worth this much BS.

Custmer service is horrible. If you purchase an idea there and something goes wrong they will not fix the issue. They will be extremely rude and give you the run around. One of the workers there Sharonda Cheek is rude Ghetto and very unprofessional. I’m in the process of reporting her to their corporate office. I have never been so disrespected from a customer service rep. They let their works talk to customers any type of why. I would never buy anything from them again. Also products are crappy also. Ashley Furniture is way better. And the respect they customers.

I bought the metropolis sectional from the Cindy Crawford collection in blue 8 months ago. The couch is sinking in all over, misshapen, uncomfortable and just sad. I also never received the proper cushions for it. Do not buy this couch! Total waste of 2500 $!

I buy furniture often and this was the first time I have bought furniture from Rooms to Go. This company is a joke. First, we bought furniture two months before we picked it up from the warehouse. We waited two hours for them to even bring us our furniture.
We got the forcefield protection insurance because they begged us like they were a used car salesman. When we got the furniture, it was still in the manufacturer boxes. They never were opened and nothing was applied to the furniture.
After two hours being there, and being on the phone with the store we bought it from, we were to the point of being upset. We get home and we noticed the coffee table was opened and repackaged. When we open it, the entire table was cracked. We picked up the furniture the 22^nd of December, it is now the 10^th of January and we STILL DON’T HAVE OUR COFFEE TABLE. Two weeks ago, we made a schedule delivery for yesterday, but they never showed up. I have paid over 4,000 dollars and I am not satisfied with the quality and service I have experienced with rooms2go

This place is flim flam central! They advertised furniture in their circulars and not one store had taken delivery on it.
Bait and switch big time.
The prices are competitive. Styles are expansive, so with great trepidation I ordered something that isn’t in stock and will be in the store in four months. I am not sure about the quality of furniture, because I haven’t taken delivery on anything, yet.
I do know, that I am unsure if this company would be «ethical» if there were an issue. I have experienced poor customer service and shady salespeople. But took the plunge because, I really liked the style of the set, and prices are as I said… «competitive.» It’s difficult to do business with a company that you do not trust.
Having said that… Buyer beware.

This store has the worst and I mean worst customer service I have ever experienced! Ordered furniture and paid for it in full. Come to find out 5 days later they don’t have it and won’t have it for 4 months! I tried to cancel the order and they said they can try to cancel it but it will take a while!!! Really? Very quick to take my money… but do not want to give it back in a timely manner. Still no refund after 3 days… still waiting. Do not do business with this company. I am in process of disputing the charge now with my credit card company.

Ok selection of furniture, but most seemed very outdated and belonged in a house of the 80’s. I know retro is coming back, but I don’t want to live in my grandmas house. I was looking for a couch and didn’t find one thing I liked. They have good looking bedroom furniture, but I the quality isn’t the greatest. The selling factor for this furniture store is the price. If you’re looking for something to own for about 3 – 5 years or are on a budget this might be your prefect fit. Also they seem to love leather sectionals here so if that’s your thing this might be a good starting point in your search.

I heard the customer service here was horrible but I didn’t believe it. I’m actually sitting in the store writing his review while several employees chat about some randomness and not one of them thought to ask if I needed help. I also circled the store twice passing several associates not assisting customers and not one asked if I needed help. I’ll take my business to the Independence location and i will also call corporate to report my experience.

Terrible experience! Purchased two rooms of furniture only to have a broken nightstand, broken dresser drawer and a broken love seat delivered to me. The guys assembling the furniture were the ones who pointed out the nightstand and dresser issues, but we were told we had to keep the broken stuff in order to get replacements. We were told someone would contact us 30 minutes after the delivery guys left; as of now we continue to wait on that call, and that was 3 days ago. After sitting on the love seat, my husband tried to get the foot part to raise up only to find that one side goes sideways, almost dumping the person in the floor. We called customer service multiple times, the actual store we bought the furniture from, asked to speak to multiple managers and still nothing. We were told a store manager would call on a certain day and time to get everything taken care of, and we are still waiting on that phone call. I’m a long time Rooms to Go shopper, but this will be my final purchase from them. EVER. I would rather pay double for something and deal with a business that gives a damn about their customers and doing the right thing than to give Rooms to Go another penny of my money.

The only employee in the store who was helping out all the customers was Anthony, while most of the other employees were quite literally lounging around. Even when I attempted to ask a female employee there for help, she basically ignored my questions and asked me, «Who are you are working with?» I answered no one. She then asked, «Who greeted you at the door?» When I responded Anthony, she said, «Let me go and get him for you.» She made it clear that she wasn’t in the mood to help me or the other customer who was also seeking help. Anthony ended up helping us both.

Worst delivery experience ever. Driver used my bathroom and left the seat up. He put the furniture together on my front lawn and refused to take my old mattress. Told me that customer service wouldn’t be open till 10 (delivery was at 7am) and when I refused to sign he just left. I called customer service and they were zero help.

Staff is extremely rude and unprofessional. The company never responded to my questions in the store or online. Was willing to purchase high priced items with cash and couldn’t get any help. Worse experience ever.

AWFUL!!!
Ordered online, waited a month for delivery date. Day comes and they miss the 4 hour delivery window. They call me and extend the window. Then they don’t show up until 2 hours later! I had other things to do and wasn’t home.
Waited until the next afternoon. No one called, no apologies. I called customer service and was told it wasn’t their job nothing they could do, called internet department and was told they would reschedule a week later and could wait for the same 4 hour delivery window. I asked it they could shorten the window since this was the second time I was going to wait? NO! Asked if they would guarantee it would be here this time? NO! Asked for consideration on the $ 100 delivery charge? NO! I was told that I could cancel the order if I didn’t like it.
Just the worst customer service I have ever experienced. You get what you pay for.
Spend a little extra and get better quality and a better experience at a nice store.
I did.

WORST PLACE EVER!!! DON’T go!!! Very rude. The return policy is horrible!!! Next day delivery means sit home ALL day from 7am-​10pm. for broken furniture to be delivered. Stay away from sales person Kevin. Ask to see the terms and conditions!!! Before signing anything!!!

I’ve found some pretty good pieces in here and some not so great. The quality of their beds, rugs, and accent pieces are very good. Sometimes you can find pieces crafted with dovetail craftmanship! I usually end of selling or giving the rug away b/​c they last forever if you keep a good routine (clean once every three months and vacuum every week). I bought a couch and loveseat from here also and I don’t like it at all. So before you decided to buy a sofa set from here first check and make sure that it’ built strong. One person falls down too hard and the wood underneath cracks/​splits/​breaks. Also, check the type of fabric. It might say leather mix which is hard to keep scratches off of. I’ve also bought a king mattress w/​box springs from here and have no complaints. The warrenty is wonderful if you purchase the mattress protector… believe me you might think you don’t but you need this thing! Currently, I’m looking for a kitchen table. I’ve seen a few that I like but not many and the quality of the diningroom chairs are not impressive. My friends and family mostly have booty and hips so I need something that’s going to be sturdy to support all of it time ant time again :)

I find Rooms to Go to be a great starting point. Peruse, open drawers — sit on couches… but do some looking elsewhere before you buy. Reason being is that I have always found their furniture elsewhere and much cheaper. They are a tad overpriced in my opinion for the quality you receive.
We found a couch we liked and the salesman literally tried to demonstrate how tough the leather was by stabbing it with a pen cap. Honestly I wanted to be like give me a stab Mr. because basically it was just his attempt to «wow us» a bit… but it really came off cheesy and downright odd. I don’t plan on stabbing my leather couch anytime soon but reason tells me that if I really wanted to poke a hole in leather I could.
All in all they have a ton of stuff here, so I suggest it to get an idea of what you like.