Romano’s Macaroni Grill

Oh how they tried… I think we got dwarfed by a larger party next to us because we were virtually forgotten. We waited a while to get a drink orders, waited a while to get the drinks, waited a while to place our food order, waited a while to get the food. One lady in my party never got her food order. Had to flag down the manager as she came over to check on the other table. She was very apologetic. Got the salad right out! We requested refills, twice… And another lady in my party asked for ice several times before she just gave up, never receiving any. While I seriously don’t think it was personal, the service was extremely poor. And I found the food was sub par after all the hoopla I’ve heard about the place. Let’s just state for the record that I don’t ever have to go back.

Wow has this place gone downhill. It took 15 mins to just get waters. The whole experience took 2.5 hours. Food was cold. I will never take my family back.

Chicken Parmesan is very good! It is overall pretty good but i have had one bad experience here where they did not bring out my sisters food until the rest of my family was done eating (I shared my food with her so she did not starve). Customer service is usually good but there have been one or two times it has not been!

I decided to give Macaroni Grill another chance, hoping that I would have a better experience than my parents did a couple years back. Well… I should have conituned with the tradition of leaving this place alone. First, our waitress went missing a few times. We had to ask another waitress, which I hate doing because they have their own tables they are watching, for something different because our food was extremely salty. After sending our food back, you would think that our waitress would come back and ask what happened and apologize… Nope. The manager brought out our food but never apologized. Her body language basically said, «Don’t speak to me and don’t complain.»…Great leadership. Our waitress never circled back to see if we were doing until about 15 – 20 minutes later. It’s terrible when you try to give a restaurant another chance but fail, yet again. You would think that they would really try a little harder to provide excellent customer service and delicious food, especially when there are only a few Macaroni Grill’s left.

I’ve been to this macaroni grill over 10 years and it’s just gotten worse after each subsequent visit. Our order was lost from the waitress to the kitchen. Our drink order was also forgotten. We arrived at 11:45 and didn’t get our food until 1:20. It was not very busy although it was lunch time on a Sunday. It was my dads birthday and they did bring out a dessert on the house so that was nice. Thankfully our waitress was polite and the food was tasty but considering the amount of time it took-​it could be our last visit. There were 9 of us so maybe a smaller group may have better luck.

I’ve never eaten here before but decided to try. I’m eating alone tonight. it’s a Tuesday night so not much traffic. Light dusting of diners sprinkled through out the restaurant.
I was seated immediately.
My waitress, Colleen was a foodies dream. She knew the menu inside out. I think she has actually tasted everything on the menu. When I asked what was good for my meal she picked everything out and it was all delicious!
She recommended the ultimate Bellini, which is made with Bacardi rum, prosecco, bianco, peach purée and blk raspberry. 10 thumbs up!!! I’m a Bellini girl so this was different.
My entrée was a buffalo chicken parmigiana. It’s breaded and dipped in Frank’s red hot hot sauce, topped with melted mozzarella cheese and hot peppers. The capellini is tossed in olive oil and bleu cheese crumbles and blk pepper. Pieces of celery garnish the side. I had some Rosemary baked bread and something called Italian butter, which is olive oil and blk pepper. You dip the bread in the mix and ur taste buds are dancing.
Dessert was a warm homemade chocolate cake with chocolate ganache and whipped cream.
I’ll definitely come again. I want to try half of the menu!

I’ve always enjoyed the food here. It’s relatively affordable for the quality. Good price performer.

I loved the fresh baked bread, the veal parmesan, the salad and the service. Monday night… Not a holiday. They had more staff than they needed. Maybe ¹⁄₃ of the tables were occupied. I really did enjoy my meal. It was a great experience. Megan was my waitress.
And you know, I think it was really inexpensive. And quick.
I went back on Tuesday. Colleen also provided excellent service.
I didn’t care for the New England Clam Chowder, however. I’m not a potato fan and it had too many. And they were small, uniform cubes so I couldn’t just push them out of the way and get to the soup. And they were too firm for my tastes.

Happy with the choice. Food was very good. I had the classic Italian bake. Service was slow but they were busy.

My wife and I went here last week and we have been to Macaroni Grill restaurants before but I must say this was the worst service we ever had, only giving two stars because the food was decent.
First our server seemed to have an attitude, we asked for lemons with our waters and after him being back at our table twice after asking he came back with two small lemon slices (not even wedges) and said they were out. We did later find out they were indeed out, but why not just tell us that in a nice manner before just ignoring our request for 15 minutes. When our waters were served we were not given straws, then once we asked he took them out of his apron and only had one and threw it on the table and shook his head and walked away without saying anything, then came back after 5 more minutes with two more straws and set them down without saying anything.
We had to ask for bread and he walked by us twice with bread, once giving it to another table that was seated well after us. This guy really had an attitude, and you know I realize people have bad days so we were being nice and not trying to give him a hard time, I told my wife maybe he is just having an off day. But it was like that through the whole entire meal.
Also they were not just out of lemons, the table behind us asked for something fried, but we didn’t hear exactly what but then we did here the lady say, «so your out of lemons and this?» One thing is a mistake, multiple things being out is bad management somewhere.
The food itself was not bad and typical quality for Macaroni Grill which we really like.
I will drive another 30 minutes away next time to go to the other Charlotte location before going to this one again. My wife felt bad for even suggesting it after we went, wasn’t her fault.

My boyfriend and I decided on this location and restaurant because he’d never been there before and CLAIMS he doesn’t like Italian food. Pah! So I picked this place to change his mind. My mom and I had lunch here a month before and it was delicious then.
Not so much this time.
It was Valentine’s day so we expected a wait, we aren’t unreasonable. An hour and a half passed and people were seated that came in after us before the hostess noticed we had been there a while. Somehow we were overlooked, but whatever. I’m starving and happy to be sat! We were seated in a booth by the bar and didn’t have a waitress proper. We had the super busy bartender who had little enough time to make drinks much less remember we needed drinks or silverware or ya know, any attention at all. Again, can’t blame her, it’s valentine’s day, crazy busy, they likely had callouts or something.
30 minutes later our order gets put in. 30 minutes later our appetizer comes out. Red flag should have been when I heard them 86 the mozzarella app we got. She brought out the appetizer, and just didn’t mention how there was no mozz. I guess she figured we were new and didn’t know any better. It was just this ricotta ish cheese and no mozz. Okay so the app was meh, main entrees yay! (An hour after putting the order in — dying of hunger lol)
He ordered a pork dish and I had lobster ravioli. His would’ve been great BUT it was barely warm and tasted like it died in the window.
My ravioli (5, don’t order this if you’re hungry), weren’t even turned upright, which yknow whatever but what disappointed me is that it looked like they had dumped it off the tray they microwaved it in. And it tasted SO MICROWAVED. Mine wasn’t hot either but I scarfed it down anyway.
Definitely the worst meal and biggest waste of time I can say I’ve spent at a restaurant in a long time.

Absolutely disgusting food. Even the salads were watery and bland. How are they still in business?

We had lunch here today and the food is good. The service is very good and the place is clean. The prices are about $ 11 to $ 15 a meal, but lunch portions go for about $ 7.50. It is a good place for a business lunch or to meet friends in which you won’t go wrong by eating here.

Excellent service, the food was out so quick it was very impressive. Our waiter, Barren, made sure that everything we needed was taken care of. Highly recommend.

I always have a good experience at this particular location. The host was friendly and prompt in sitting me. The waiter seemed a little lost at times but I think he may have been new. But the food is always great and really good portion sizes. For a chain restaurant, I really like this place.

Thought the staff was incredibly rude. With out anyone else in the restaurant, my party of four was asked to wait. After we were seated and ordered our food did not all come out together. My seafood portofino dish had about a cup of oiling the bottom of the plate

The portions! So big!!! Enough for 2 people.
The bread! Freshly baked and warm… and moist and yummy! You need to ask for it if it doesn’t come right away.
The apps are good. My favorite was the melted cheese… fuendo I think it was called. It was addicting! Melted mozzarella cheese mixed in with other cheese. With bread to spread the cheese on. And they give you a lot of cheese… melted stringy goodness…
The main courses were huge! I had the chicken and mushroom cannelloni. Very good. Little salty, but good.
I was so full I couldn’t do dessert… and that doesn’t happen very often…

I have to admit, the food here is much more tasty than in any other Italian restaurant I’ve gone to, and I will definitely want to go again to try other dishes. The décor reminded me of being in Italy, where you can see the chef making fresh bread in the oven, and you’re surrounded by brick walls and dim lights.
I decided to «Make Your Own Pasta,» and made a shrimp alfredo pasta with angel hair and asparagus. Very interesting to add the asparagus, but I definitely did not regret it. The downside, however, is that the portions were pretty large, so I was unable to finish. BUT, it did make for a great leftover meal for after going out.
Our waiter was great, too! He gave great suggestions and substitutions for different dishes, and made us feel comfortable and thought of. However, the pricing was pretty iffy and I wouldn’t want to always to talk all the dishes home, so I wish the portion sizes were smaller.

It’s a Macaroni Grill… not much to say about this… if you have gone to one, you have seen them all. Nothing is really memorable. Including the service. Prices are reasonable.

o sole mio. o sole mio…
I forgot what I ate, and I forgot what I drank.
Says a lot about this chain restaurant. While it does not dissapoint, it is not memorable at all.
The hostess was kinda grumpy. We had an extra person, and she had to move us. and she was all huff and puff. I was like, lady, the place is empty. why you mad?
Anyway, i totally cannot remember what i ate here.