Polished

Love this place! Never had a bad experience. They have a great selection of colors to choose from. Gel mani lasts forever.

Worst mani pedi I have ever gotten. Peeled off one day later. Filthy place, horrible technicians. Will never come back

My mother-​in-​law and I go to this location every other week. She had been going to another nail salon for two years beforehand before I suggest she join me. (Her previous tech had been a capital B word) We always have the best time! Greeted by Vinny, with our mani/​pedis done by Hugh and Sang. They are fun, cheeky and lovely additions to the establishment. I’ll admit, it can look dusty on occasion but what do you expect for an all white salon. Everything else is clean and our mani/​pedis always look gorgeous. Whether it’s the MIL wanting hers extra short or my lengthy talons, they are always beautiful (I get crazy compliments) and our gel stays PUT. As for pricing? I’ve been to quite a few nail salons in the area or that super bougie one in SouthEnd and I can assure you their prices are exactly what they should be. I love coming here to be pampered and can’t wait to see what they have in store with the new renovations. Love them. Love my nails. i

really low quality nail salon, with plenty of attitude. not friendly, welcoming or helpful. I had my polish chip within a week and returned for a fix they were unwilling to accommodate. I promise, you can do much better than this place so move on to the next one.

We went here despite the bad rating because it’s close. I don’t mind giving places a try and figured Unilocal was just too picky.
The older gentleman who greeted us (by shouting across the room) was extremely rude and nasty. I suspect he was a manager and that saddens me. All of the other technicians looked either bored, or nice but tired and lacking energy.
The whole place is very dirty and unkempt. Dingy doesn’t even begin to cover it. There is dirt and dust and clutter everywhere. The furnishings are upscale but it’s like no one has cleaned a thing since they opened and no one cares what it all looks like.
The section where the hand washing station is is particularly embarrassing — they send you over to this fancy glass sink, but it’s in the dirtiest dingiest uncleaned room possible. There was even a trash can in front that I had to move to wash my hands. So cluttered and messy.
They got us started in chairs that were powered off. When I mentioned that, they said they were renovating so not all the chairs work. They were mostly empty of people, and I asked if any chairs worked we could use, and we moved. Why start us in broken chairs if most of them are empty? I don’t think it was purposeful… just reflects their disorganization and lack of effort.
The mani and pedi were fine. The massage portions were very half hearted but the rest was acceptable. The techs get like a passing 3 stars but the rest of this place gets a 0. It is a complete embarrassment to Philips Place. The management should be ashamed of themselves for accepting paying customers with the shop in this state. This is not something renovations will fix. If they cleaned the place now, they would have a better looking shop than half the nail salons in charlotte. All it would take is for management and the techs to care, and I get the feeling that no one there cares very much.

This is not a first-​class nail salon. I actually left because of bad service. There were four of us: two men and two women. I found my nail polish first (from the very mediocre selection of old polish) and was told to sit in one of the chairs. When the men sat down, the same women went over to them and asked them what they would like to drink. She did not ask me or the other women. She then proceeded to sit down and give a manicure to one of the men. Then another tech came along and sat down to give a manicure to the other man.
Being in the service business myself, I would have addressed this problem when I told them I was leaving but really no-​one seems to care. The thing is that I was the one paying and I always give huge tips, so they missed out on that. Maybe they think men tip more and that is why they got more attention.

This place has many bad reviews, all of them I can agree with. Even when you go at slow times, the services are mediocre. You’re basically paying for a big glass of cheap wine.
I just want to add to the list that this place has the worst selection of gel polish colors I’ve seen anywhere around this area. And they use their own «brand» of gel polish for the clear coat. Its crappy and doesn’t last as long. Stick to using the good stuff!

This place is dirty! Don’t dare put your purse or shoes on the ground near your chair because there is always a gross puddle of brown water down there. They get business because they pour huge glasses of wine and have modern décor, but there are so many better nail salons in Charlotte.

I don’t know why I keep going back here! The service is terrible, technicians bad mouth the place and do a crappy job. But it is aways crazy busy!
This was my last time !!

3^rd times a charm as I must update my review as a final encore.
I came back to Charlotte unexpectedly & made sure seeing Michelle was my top priority. The two years of being back in the DMV, I have been lucky enough to find one good, solid Nail Tech, yet there is no other than Michelle.
1^st, the ever changing of renovations for Polished surely equals to the growth of the South Park area. The posh & advanced interior design is hands down exquisite. I saw lighting fixtures that belongs in Park Avenue Penthouses, the snow white walls & the studded luxury spa chairs are the finishing touch to the flawless upgrades. The rectangle marble (if another quartz, my apologies) bar provides a nail oasis where manicures are given, glasses of libations are daintily sipped & people socializing. The waiting area consists of a user friendly sectional leather couch where you can view another manicure station, retail products & the never ending nail polish tower.
Every last staff member extends the friendly salutations & will make sure to communicate if your Technician is running behind, some even jump in to lend a hand.
They offer additional services, such as my favorite-​waxing & again, Michelle is the mini as in tiny Maestro of it all. I’ve been going to Michelle since 2012, regardless what state/​city I may be in. Her professionalism, expertise & down to earth friendliness is not only polished, yet simply refreshing & top notched.
The prices are unbeatable, the basic nail service is still pampering at its best, & regardless if you are of the upper echelon, college student, professional athlete, entertainer, average Joe/​MK like me LOL… you are treated with phenomenal client services across the board, hands down.
For the not so satisfied reviewers, give Polished another chance & ask for Michelle. Tell her MK sent you, as sharing is caring & you will not be disappointed!

Getting a mani pedi is one of the few things I do to pamper myself, and usually only a few times a year so I really look forward to it. This experience was so disappointing :(. From an uncomfortable chair to unfriendly service to a mediocre paint job, I wish I had spent my money elsewhere.

I have been twice in the past few weeks and it was terrible both times. The first time they were rude and the second time they put me and my friend in hot water and made us wait for 45 minutes to get pedicures. No one would even acknowledge that we were sitting there. I was going to take my wedding party there because it is so close to home but will never go back there due to rudness and terrible service!

This polished was excellent! The staff was very kind and my pedicure and manicure felt so great. It could have just been the person who assisted me but I could have fallen asleep in the chair. Plenty of shops and restaurants nearby to enjoy as well.

This place is awful, and the techs are so rude. Never going back. Don’t waste your money.
The only reason I gave a star is because you have to.

This is the most basic over priced pedicure I’ve ever had. I’m disappointed I’m still sitting in the chair so I decided to go ahead and write a review. Everyone that works here is basic and boring. The chairs are so outdated and disgusting they look so dirty. The cabinets sink etc are outdated and look super cheap and dirty. It baffles me that they serve wine here a it’s obviously cheap as crap. lol
I hate to knock someone’s business like this. But it’s embarrassing. I think that the fact of standing behind the nail bar is pretty cool I really like it. But they are trying too hard to make you think it’s a nice high class establishment bc of the area. This is not a high end establishment to me. I do very well for myself, but if I’m paying for an over priced pedicure which was shitty to say the least. Give me what I ask for. Communication is key and they don’t listen when I have to sit here and explain over and over. It’s annoyingly lame and ruins the experience of relaxing. Step your game up and get it together bc I see hard working dedicated men and Women stepping out doing their own business making house calls doing very well! I’d rather lay $ 150 for a house call vs a shitty job that I’m paying for right now. You can tell they have put a lot of money into this place but the techs are lazy and seem annoyed to be at work. No spark or personality.
Get new chairs
Better scrubs
Better massage techniques
Better quality of technicians
Improvement your attitude
Listen to your clients
Do as your asked if you’re looking to be paid

Being a straight dude reviewing a nail salon takes guts… With that being said, I’ve been here dozens of times & everyone is friendly and also takes care of my toes. Ben is hilarious. If you’re disappointed… Speak up because they will take care of you.

I have been going to polished for a few years now, and had not had a bad experience until last Monday. While home on break I went in for a quick polish, while the tech was watching TV cut on of my toes. Acknowledged she had cut my nail bed simply because she was not paying attention, after seeing the blood did not do anything about it. I normally would not say anything about it, but feel as though this is almost dangerous since the pedicure bath next to me was barely cleaned when the lady left. Whole experience left me HORRIFIED.

Terrible service. Sitting in the chair right now as we speak and have been waiting 25 minutes for someone while I watch other people who arrived after me being served first. Too many other options to put up with this, especially after I inquired three times when I would be served. Never coming neck here again. Not respectful of my time.

I have always had very quality service at Polished. However I don’t give it an all 5 because the wait is usually very long– and longer than they quote when you come in. The staff is polite. I do enjoy the complimentary wine, beer and soda. Overall, worth it for a $ 35 manicure and pedicure.

Not impressed or all that pleased at all. You are solely paying for the location and NOT the service/​experience one would expect from an «upscale» nail salon.
I decided to try out Polished yesterday since I was going to dinner in the area. I walked right in, let the girl know at the counter know that I wanted a manicure, and was instructed to pick my color and take a seat at «the bar.» They have an island of nail polish with various colors from essie and O.P.I and their manicure stations are set up like an actual bar complete with a cluster of TVs hanging from the ceiling.
You grab a seat (your choice, given that it’s not busy) and offered your choice of wine or non-​alcoholic beverage, however, I was not offered anything.
The woman who did my nails ended up cutting a chunk of my cuticle from my middle finger. You would think it was because she was rushing but the place was pretty quiet. There was barely an acknowledgement of her error, other than her dabbing that green ointment that immediately stops bleeding. She continued with the rest of manicure and I got to endure having a throbbing finger throughout the rest of it.
After I paid and she applied the final coat of polish, I was never notified that there wasn’t a dryer or any kind of drying station for the end of my manicure. So… I just had to sit at the bar/​counter until I felt my nails were dry enough to leave.
I’ve experienced MUCH BETTER service for less money at other nail salons and will not be going back, unless I’m physically dragged.