PetSmart

Cashier was down right rude and threw fellow employee under the bus. If I operated this location I would fire her, due to her poor attitude and hostility towards a customer. Giving unqualified opinions, not being a professional vet, operating on an incomplete picture and misinformation. Get what you need here, but don’t ask for guidance.

This is my place man. All dog supplies from food to treats, toys, grooming, collars even doggie day camp. The people are top notch here. Always very welcoming. Plus they have everything here ya need. Scored a sweet KONG dog bed at a great price.

That will be the last time I go there. I explained, with pictures, how I want my dog to look like. I picked him up and I was so disappointed. A basic marine cut that takes 5 minutes. They shaved him completely. No style. Plus they added charges without my consent.

The store was very clean and the employees were friendly. Great store all around. Will be returning if I’m in the area.

Love this location. It’s very conveniently located for me being right next to Harris Teeter and Marshalls. The grooming is pretty good. I don’t like that they put your dog in the back. I have a 5lb Yorkie/​Chihuahua mix and they said it took 4 hours to groom her but when I got there before she was «done,» she was in the back. I could hear her crying. Alix was the groomer and she did a good job with my pup but I just prefer more one on one time for my little one. The store itself usually has great sales and a pretty good variety of things in stock.

I took my dog to get groomed at the grooming salon. I’ve taken her here before and didn’t seem to have any problems. I find out first that they have been overcharging me because they have her listed as a German shepherd which she clearly is not, weighing less than 50 pounds. So I leave her to get a bath and get groomed. 8 hours later they call me to pick her up. I pick her up and she is still wet. They didn’t not brush her or clip her nails. So essentially she gets a bath and then just sits in a kennel for 8 hours? The manager discounted our the price about $ 10 and gave us a free 15 min brush out to use at anytime. I have gone into the grooming salon 3 times to redeem this and each time there is some issue. 1. Too busy. 2. Dog needs appointment. 3. Dog saw vet too recently. I will never take my dog there again. HORRIBLE service.

Stay away. They keep dogs over 5 hours for regular service. They kept my nephews dog today over 6 hours.

They are awesome!
My four legged fur-​child hate the vet (sorry guys– but he does). The staff is very friendly and helpful. They are kind and compassionate to my pet. And explain things in detail to me. It is easy to get an appointment and prices are reasonable. I personally have the monthly membership because my little guy was sick on and off a a puppy as expected. Enjoy!

Kinda like the «Harris Teeter» of Pet Stores. Its got strong brand recognition. They have fish and hamsters and birds and… whatever else.
They have a full array of dog and cat foods, toys, treats, leashes and collars, crates, grooming and grooming supplies.
They also have a boarding facility and veternairy clinic. They also. provide weekly pet training classes.
Prices are slightly high… but not nearly as high as at some other smaller named pet shops.
You will always meet a cool dog or two… Romy, my black lab, loves a trip to Pet Smart.
Staff is always friendly and helpful. Stores are always nice and clean.

This location has a lot of features & I love the convenience.
Good: No, great! The Banfield at this location is awesome. They know my pup by name and are always willing to help in any way possible. He’s had a couple health issues & they’ve minimized our cost while making sure he’s cared for.
Ehhh: Boarding. I’m ⁵⁰⁄₅₀ on this. My dog apparently escaped (inside the store) overnight but they found him. I made sure to warn them he opens doors but they just laughed. He also didn’t eat hardly any while there, but maybe was just nervous. Idk.
Bad: Grooming salon. Been twice, first time he came back dirty on stomach, ears and with extremely uneven nails. Second, they trimmed his tail when asked not to, and again he was dirty. Not going for a 3^rd attempt.

Pet Boarding
I didn’t want to leave a message on here but then decided to share my experience anyway. Well should I say my puppy and I experience. I am going to get straight to it… when I picked up my puppy I cried so hard after witnessing some inappropriate behavior. I notice the girl dragging my dog with the leash and my dog was just sliding across the floor. How did I see it? I was looking through a window because they were taking long to bring my dog out to me. I started saying through the window PICK MY PUPPY UP and STOP DRAGGING MY DOG. Just the thought of it now gets me emotional. I was so hurt when I saw that happening!
The next issue was when they handed me my dog bag and bed that I dropped off with my dog, I noticed there was poop on the bottom of his bed. I asked them why is there poop on the bottom of my dog bed. I was told my puppy was scared so he pooped and put it under the bed. WHAT?! THAT DIDN’T MAKE SENSE TO ME! WHY WOULD HE BE SCARED? If you take my puppy to the bathroom my puppy will go and will not just go on his bed. He loves his bed that’s why I dropped it off with him. The staff was rude and unbothered by the situation.
I asked to speak with the manager. He tried to defuse the situation but frankly the damage was done and I will NEVER take my puppy there! I don’t trust his staff but I do appreciate the manager for trying to make the situation better. The damage was already done and I felt like I let my dog down! I honestly felt like (in my opinion) people were only there for a check and not there for the love of animals. I did not trust anyone else with my dog for a long time. Then one day I found this amazing place who loves my baby/​puppy. Please check out reviews and ask questions before leaving your pet with anyone!

They have tons of cute pets here. I know you can easily find an animal to suit your companionship needs. The staff are extremely helpful and very knowledgable about the products and will order anything you need of it isn’t in stock. The parking is plenty and of course your own pets are allowed to shop with you. I have neve seen any pets get into quarrels here, which makes me wonder why places like Home Depot started banning pets on the property. People who shop with their pets def spend more, because they are happier. That’s my opinion.
On occasions, you will see obedience classes for dogs in the main area near the front of the store. It is very cute. The groomers are great, but they aren’t too happy when asked to shave a 12 pound Maine Coon cat. Oh well, I will stick with my vet to de-​poof the kitty!
Happy shopping!

I’m writing this review based on shopping experience for dogs, not grooming or training. The store was very clean and organized. Great selection of treats for dogs for training purposes. I was looking for a chain collar because my dogs keep destroying the nylon ones they have, but I could not find any… all they had were chokes. Ton of toy selections, prices vary depending on the brand… I suggest looking in the clearance rack first. I was also was looking for collar tags, they did not have much of a variety of tags to choose from and they are a bit pricey for some of them. Using the engraving machine was quite simple, it tells you step by step as you prepare to personalize your pets tag. I suggest calling the store and asking if the product you are looking is available before making the trip up. I would definitely come back to this store.

SAY NO TO THE GROOMING SALON! I have a 14 year old Australian Shepherd, Barbi. I shop at this location for everything for her, I have boarded her at this location and she has been groomed at this location. Today was her second grooming and I asked that they shave her from the summer. I reminded the groomer that checked her in that she had arthritis. She said, «yes, we have that in our records.» Three hours later I received a call that my dog could not stand up. They had «partially» groomed her and I should come and get her.
I went to pick her up and I was horrified by her condition. She had to be carried out from the back and could not stand at all! She had clumps of shaven fur still hanging on her body… they had not even bothered to try and make her presentable! They didn’t take accountability for her condition and did not have an ounce of empathy for her or me. I was in tears!
The «Salon Manager» said they would not charge me for the amount of grooming they had done. She did say «I’m sorry» as I carried my 45 pound dog from the salon. As I entered the parking lot a gentleman offered to help me to the car. I received more empathy from him than from anyone in the salon.
I called the store and complained about the salon staff to the store manager, who was nice. However, I will NEVER shop with this location again AND probably will no longer patronize PetSmart at all.

Absolutely horrible experience over this last holiday season. I have no idea what happened but it took my dog a week to return to her normal self! She didn’t eat for 3 days after we picked her up, drank copius amounts of water, laid around lethargic and wouldn’t even wag her tail. That tells me that at the very least they didn’t interact with her, even though I paid for the extra interaction time. Will not EVER leave my dog here again and don’t recommend it to anyone who has a dog that needs normal human interaction.

I’m writing this review based on training and shopping experience. I’ve never had to groom, board, or use the vet facilities here though all look great.
The training here is the best in Charlotte. Mr willie is wonderful– he turned my rambunctious crazy pup into an off-​leash walker in less than 6 months. We started in his beginner class, went through intermediate and advanced, and are now in therapy dog classes, looking forward to taking the therapy dog test soon. Willie can help you with any problem, from drooling to chewing to car sickness to aggression. He’s the Caesar Milan of Charlotte. HIGHLY RECOMMEND!!!

I wanted to write about the trainer Don. Everyone praises Willie and I have seen his classes in action. Wow do they have full attention! But, I went with Don because of the class times, etc. I gave him a try and now know I will never go to Willie. Don is a gentle man but commands respect. He uses reward for right behavior, and is not too harsh. Kind of like a dog whisperer. My puppy is rescued from an abusive situation and can’t imagine training any other method. She responds attentively and is maintaining the obedience outside of class. Everything he has told me to do has been exactly what she needed to learn but in a way that doesn’t have her afraid I’m going to beat her.

I needed to find a doggy daycare on short notice. My usual spot was filled as it was race weekend. All the other places required an initial interview (usually only on certain days/​times). Fortunately, Petsmart was able to get my little furball in the next morning. He had a wonderful day (per his report card — how cute is that?!) and the staff all seemed warm and passionate about their job. Added bonus was that my pup already went to the Banfield hospitals, so getting his records was painless. My babydog and I are forever grateful!

I just recently bought a dog, and I bring him to this Petsmart for grooming, training, and supplies.
The training is really affordable and effective. Willie (the trainer) is great. He is a results oriented trainer, and guarantees his work. You pay for the puppy training, but if you feel the puppy has not made progress, Willie will continue to train him until you get the desired results.
The grooming people here are extremely nice and do a good job for an affordable price.
Overall, this is a very clean and affordable place, with extremely helpful and nice people. I love going to this Petsmart and would definitely recommend their services.

Ok, I know this is a chain store, but I had to review this place. They are AWESOME at this location. Even if we move a little farther away in the future, I’d totally make the drive to frequent this location. The staff here offers the highest level of customer service that I’ve ever seen in a Petsmart. It’s crazy… it’s like they went through ninja hospitality courses or something with the level of service I’m getting!
My pup has some skin issues and one of the employees spent at least 30 mins with us to get him the best shampoo and food for his conditions. We have had nothing but great experiences here and I will shout to the hills, or tall buildings, since I’m near uptown, but you get the idea. If you’re near there, GO!!! RIGHT NOW!!!