Benefit Brow Bar at Ulta

Worst Benefit EVER! I have never been treated so poorly until I decided to try out this Benefit in Ulta. I first tried the Brow Bar in Chicago and they are awesome. I went once and then again 6 months later and they remembered me. I expected the same treatment in Charlotte but that was NOT THE CASE. I was on hold for literally 20 minutes until I made my appointment and I showed up the next day and the Benefit people said I was mistaken and never scheduled an appointment. I had to show them my phone records for proof! (This is real life). So then I was told that they could «fit me in» in 10 minutes and I waited for 3 people to go ahead of me. Then I was told it was my turn and I sat in the chair and someone walked in and that Benefit person made me get out the chair. Saying «you didn’t have an appointment she did». So I left. I did find out after reaching Benefit corporate office that those at this Benefit are employed by Ulta not Benefit so I contacted Ulta. Someone finally tried to reach out to me TWO WEEKS LATER. I will never step foot in that store again. BUT if anyone is looking for a GREAT Benefit Brow Bar please go to the Belk at Southpark Mall. Everyone is awesome and Ana make my brows look amazing!!!

Ok Charlotte, where is your work ethic?
Checked in at Benefit Brow Bar, gal said she was booked but that there were walk in slots available, I waited and waited because I don’t mind waiting when I am a walk in. Gal finished her client and said when I approached her empty chair, I only have three (3) mins until my next client! I’m standing there with $ ! Why not do me while you are waiting?! I am a BIG tipper and a loyal customer.
This never happened in SF where they actually remembered my name.
Disappointed yet again.
This Benefit Brow Bar is located in an ULTA so I did buy some things even though no bothered to ask me if I needed help until I had wandered around for at least 10 mins
Lame!

I moved to Charlotte almost 3 years ago, and after shopping around to multiple different salons/​spas/​brow experts, I finally found one that I like just as much as the place I went to back home! The «brow mapping» technique they use makes it almost impossible not to get a good shape and you get to see what your brows will look like before the hair is actually removed! Definitely will continue to go here, Larisa does an awesome job every time and is super friendly!

I had my first brow bar experience today and it’s safe to say I’m hooked! Larisa was my arch expert and she did a fantastic job explaining my brow shape and ways to achieve it. She waxed, filled them in and even covered my redness with concealer. Make an appointment via phone so you don’t have to wait, a girl was waiting when I showed up for my appt. and had to schedule her own. Worth every penny!