Panera Bread

I like be this place. Ate lunch here yesterday with my daughter. We were actually at the Ballantyne location. The food was great as usual. We both had the strawberry poppyseed salad with grilled chicken and water. It was awesome. I was a little disappointed at the cleanliness of the restaurant. The floor was full of bread crumbs and trash and looked like it had not been swept in days. They need to do better with that!

This place always messes up my order. And never give me a free bakery item in return.

Today was the last time this location will receive business from me. My delivery order was 45 minutes late. When I called to inquire about it thirty minutes after it was supposed to be here, I was on hold for ten minutes before I spoke with the manager. My previous order was an hour early. I have to take my lunch at a certain time and I have no way to reheat my food. The two orders prior to these were missing items. Not worth the delivery fees or the trouble. Find somewhere else.

Food is great… when they have it. They are always «out» of everything! Egg soufflés, bread bowls, cinnamon crunch bagels… they never have them. I can always just drive up to the Concord location which is MORE busy yet they always have what I want.

The food was good, the facility and service were lacking. There is construction going on next door, and it is a bit of a challenge to find your way into the parking lot. This is understandable, and I’m sure that will improve.
However the condition inside was disappointing. One booth had a torn cushion on one side, and the cushion on the other side was repaired with duct tape. There was a lot of food debris on the carpet even early during the lunch hour.
When our food arrived, my wife’s soup spoon had a piece of food stuck to it that was missed by the dishwasher. I know dishwashing equipment is not perfect, but a quick check by someone in the kitchen or by the person who delivered our food would have prevented the problem.
This place is not up to the standards that I have experienced at other Panera locations.

The food is fresh. Salads are green without wilted lettuce. Not my preferred place to get a sandwich, they are too lite for my taste, but they are tasty. Love the muffins, apple crunch is crack in bread.
I’ve notice that not all employee practice good sanitation habits, for example you can’t correct your lip makeup with your finger and you can’t swipe the tip of your nose. Okay maybe you just had to, but immediately go to a sink and wash your hands. And what happened to beard covers for food preppers?

good chain stores with fancy environment and quiet location. they added drive-​thru and delivery services which made ordering more convenient. love their soups sooo much and side rolls are always good

We have been ordering from Panera frequently since they started delivery… but damn, their delivery is hit or miss. Sometimes we get all of our order… sometimes we don’t. One of things they seem to always forget is our drinks… so the delivery driver tells us they will do something, and we never hear from them. Now we call the place… and they are very apologetic; however, it does nothing to rectify the situation at hand with everyone at work eating lunch and no drinks. They do offer us to come in and they will give us free lunch??? We paid for delivery so that we don’t have to go in! Beware of ordering delivery from here this Panera… I think my office will not be ordering again anytime soon.

Found the most amazing Cinnamon CRUNCH bagel in the world, but everyone in the world must have taken them this morning.
Its awkward enough to admit I would willingly take on the hike to drive mallard creek green way detour for a bagel, but considering the long day ahead I figured it would be a nice reward.
«We are out» keeps screeching through my head.
I love that they offer Free WiFi, but how is that helpful if I am coming here to eat.
Unfortunately it’s the same old song evertime and my advice would be to avoid this location if you are craving one of their delicious treats. Prepare yourself to hear «we are out» no matter what you order (Soup, bagel, cookie).
THE OTHER GOOD: friendly staff and always clean establishment considering they have no food
BTW they have you make your own coffee with no special flavors– very disappointed

It was rainy and cold tonight and ALL that I wanted was some broccoli cheddar soup. I decided to brave the weather and the MESS that is N. Tryon construction all around Panera to get my fix. I pull up to the drive thru and wait my turn. Of course my luck would have it the person at the window is getting a multiple large shopping bag size order passed through the window. When it’s finally my turn, I begin to give him my order and he says that they are OUT OF BROCCOLI CHEDDAR SOUP! You know… the most popular soup… the everyday soup… the soup that probably put them on the map. OUT OF IT! I was in the drive thru around 7:30pm and they are open until 10pm, It wasn’t like I was there 10 minutes before closing. Which means that the cheddar broccoli soup was low around 630/​7PM… which means MAKE SOME MORE! I know you got all the ingredients in there Panera. When you see your most popular soup is low WELL BEFORE closing… MAKE SOME MORE. This to me is just poor management. I will think twice before visiting Panera again.

I generally get the Mediterranean Panini… and the soup. Standard stuff, pretty good!

Come back later.
This place is tore up from the floor up. Construction strangles the parking, so good luck with that.
They don’t have the screens that let you check the drive through order. My luck the one time I drive through they mess up my order
I tend to be very pro on panera, skip this because of macro issues such as Tryon being in shambles.

Horrible experience at lunch today! Tried to use the «fast lane» kiosk which was anything but. After keying in an order for 3 people we discovered we couldn’t use our $ 25 gift card (asked a manager who arrogantly just said «no.» Not «no, I’m sorry» just flat out «no!». A sign or notice of some kind at the kiosk would be appropriate right? We also had a $ 5 member reward applied to our order. So we ordered at the register after all, which then negated the $ 5 off coupon because it had to be online or at said kiosk. No big deal I suppose but the manager referenced above could have honored it. We finally get to our table in hopes that the poor service would be over, but those hopes were soon dashed when the food came out. One of the sandwiches had a nice long hair dangling from it, one of them was supposed to be toasted and the 3^rd was surprisingly correct. After sending back the 2 wrong meals, one of them was returned minus the soup. We finally eat and as we were about to leave the same manager walks by our table. Instead of stopping by the table and apologizing for the inconvenience he looked at me with the same arrogance as before and kept walking.
I asked another employee what the manager’s name was and he said it was Aaron Taal. Frankly this guy should be working in the kitchen as far away from customers as possible. I’ll never go back.

Slowest panera ever. With rude and impatient staff, an attitude that appears to just be a reflection of the managers working.

Avoid the drive-​thru if there is more than one person in line. The drive-​thru is annoying, slow, and completely negates the point of its «convenience.»
Go inside, the staff is friendly and helpful.

I am truly in love with most of the staff here at this location the management staff is always friendly, and it is nice to actually have a bit of the same west coast things to study here. I am know to sit here most days for long periods at a time.
Yes the Wi-​Fi is slower during the busy times and they combat that by only letting you use it for 30 min during peak times.
So that is when I actually have to work as Netflix and hulu don’t really want to work when everyone is around.
Love that they make bread in store, and donate to local charity at the end of each day!

This is my 3^rd time here and the WiFi is horrible! What a waste of time, gas and the dining experience. Not to mention now I will surely lose an hour or more of study time; depending on where I go next. I don’t understand why Panera cant seem to upgrade. If the mom & pop coffeehouse can have a decent speed WiFi and Panera has way more customers (more revenue) whats your malfunction? And this location especially because its directly across from UNCC
Why, oh why did Jackson’s Java have to close down :(

Panera Is my fav spot for breakfast on sat & sundays. Great soups, specially the broccoli, potato and chicken noddle.
Food is always top quality and service is fast and efficient.

I live right near this location so I am a frequent visitor of this particular chain.
The food is in my opinion just as good if not better than the other chains. However some others chains in Charlotte don’t always match the quality.
What I really love about this Panera is the staff. They are all very friendly and always looking to enhance your dining experience. Not to mention they have a sense of humor and don’t find it an issue to explain something to a customer.
Overall a great restaurant that I frequently visit and shall continue doing so.

I had the chance to dine here for breakfast for the first time today, this Saturday ²⁄₁₁. I’ve been to Panera many times before, but always for lunch. I do not know why, but when I think of weekend breakfast spots to try, Panera Bread is usually not on the top of my list of places to go. However, due to the fact that my gf had a gift card we decided to give it a shot.
Service — Service was amazing, prompt, polite, friendly, etc. I could go on for days, I’ll just sum it up by saying, the place has damn good customer service.
Food: I ordered a bacon, egg and cheese sandwich on a bagel. It was good not great. I’d prefer the same breakfast sandwich from a place like Bruegger’s or Einstein’s. Bacon didn’t have much flavor to me. The sandwich wasn’t bad by any means, it was just ok. We also ordered a blueberry muffin and a pecan/​cinnamon roll. The Blueberry muffin was great! The pecan/​cinnamon roll on the other hand was not so great. It did not taste fresh at all. I feel like it may have been made a day or two ago.
Drink: We ordered a strawberry smoothie before we left. Both my gf and I loved it. It had fresh strawberries and yogurt all mixed together. It was cold, fresh and delicious. No complaints there.
Other: –Free WiFi
–Plenty of free parking
–Great salads
–Great service
–Clean