Moe’s Southwest Grill

Got to give this location 1 star for poor management. And 1 star to the corporate offices. So they advertise a $ 5.99 burrito on Mondays. Awesome. They let you go through the line and then scam you at the register if you order steak or tofu. It actually costs more than $ 5.99 for either of those items.
After looking at three signs. Pointing to them, and asking where it says that, the person at the register got the store manager. This dude then refused to give me the price. I gave him another chance to make good. He refused.
I paid the higher price with the decision to never return and tell as many people as I can about this scam. I work across the street in a corporate office of about 100 people. I don’t know if anyone listened, but the catering of Moe’s that we did around 8 times a year stopped. Awesome co-​workers.
The corporate office is getting 1 star for making the signage. They are part of the scam.
Update: I heard this has been fixed and the signage now states that steak and tofu cost more. But so sad, too bad, I am never returning.

Food quality is terrible. Veggies lacked the freshness and I was charged extra for the veggie bowl I ordered last couple of times.

I had an absolute horrible experience with MIKE, a so-​called manager, who not only addressed me like I was a criminal but had the nerve to hang up on me during the conversation. I have already composed a letter to send to the corporate office about that moron who doesn’t deserve to even be working there.
However, NEAL, the general manager, called me back twice to make up for that idiot’s mistakes and took care of us. Neal was a consummate professional and made sure that all the needs for my catering order were met. Thanks a lot Neal! You are the reason I’m not leaving a 1-​star rating.

I love the warm welcome «Welcome to MOESSS» I never had bad experience here. Moes Monday price options are good. But parking is a bit pain at this location.

Got a to go order from here. Went right through the line and checked out quick. Sweet tea was good. Parking can be a pain but other than that everything was good.

I’ve never had a bad meal at this location, and I love that they have vegan-​friendly options for my gentleman friend ;)
I just wish they were better at the «welcome to moes» statement. I’ve never heard it said enthusiastically or in unison like I’ve heard it at other locations.

I feel like moes is chipotles red headed step sister. The taste of the food just isn’t as good as its other alternatives. Too much spices added and overall everything tastes kind of burnt. One good thing about this location in particular is how nice the employees and management are. And FREE CHIPS AND SALSA is the best! Overall just kinda eh though.

«WELCOME TO MOE’s» the staff yells as you enter the restaurant.
Moe’s is my Monday tradition. My weekly weakness. It’s the place where I indulge in my favorite California pastime: The consumption of GIANT burritos.

Very good quick, counter-​service Mexican food. Tuesday’s kids eat free. Billy Barou nachos is my favorite. What you get depends largely on who crafts it for you. We’ve been dining here weekly for several years.

Busy… Big line

Moe’s is my favorite type of the build your own burrito places to go. It’s also my husbands. This location in Ballantyne is right on the corner when you want to make a left, but you can’t so you have to go to the light, and make a u-​turn.
Aside from the difficulty that is getting in, they rest is fantastic. The people working there are generally happy, and I’ve never had a complaint about the food. The salsa is always fresh, and the soda machine is never out of anything. The place is also really clean, something I know must be difficult, when children and chips are involved.

I am a HUGE Moe’s fan but I just don’t understand why this one in a high traffic, visible location isn’t managed better. The dining room is run down, unkempt and truthfully dirty. Their employees seem more interested in each other than the customer. I visited one Monday for their special, which means they are VERY busy and there was a maintenance working hanging a television in the midst of lunch rush. This just signals poor management to me. Makes me wonder what else is going on…

I have always liked Moes but the pricing is ridiculous. They charge extra for everything. I ordered a side of queso and it was the smallest container I have ever seen. Shouting «Welcome to Moes» seems like a routine job to the employees as something they have to do– not genuine at all. One lady that assembles the food always looks miserable and acts as if you are bothering her when picking your toppings. Manager always has a smile and is quite nice but staff. portions and pricing will reconsider another visit for me.

Not very clean, tables and floor are always dirty with food scraps, even early in the day. Manager eyeballs get big when they give you an extra morsel of food.

First time eating at a Moe’s and will be the last. Food way overpriced for what you get. Quality of food no good. Rice not cooked. Salads left a lot to be desired. Better food choices in the market.

This is my neighborhood Moe’s in Ballantyne Village. I come here about once a month and get the junior Art Vandalay (good option for a vegetarian). The service is always prompt and friendly. The place is usually pretty clean. No complaints. Good place to run in and grab a quick bite.

WELCOME TO MOE’S!!!
You have to love that warm greeting every time you walk in the door!
I went for lunch and decided to try a taco salad, I told the guy making my salad I really didn’t want it the way it was listed on the board, and he replied that it’s fine, «we make it the way you want it so that you love it!» How awesome is that!
I started with the taco shell which was crispy and fresh, lettuce, grilled chicken which he warmed up on the grill, cheese, jalapenos, corn salsa (which if you haven tried you must… so delicious!), sour cream, guacamole, onions and BACON… which he also warmed up on the grill… I added the house dressing which was a nice mix of spicy and sweet and really brought the salad together in my opinion.
When he was done creating my salad it looked like a masterpiece and I almost didn’t want to eat it! But somehow I managed, lol and it was just as delicious as it looked!
Add the chips and a drink and overall it was an awesome lunch! I would definitely recommend it and we surely be back!

This is probably the best Moe’s in the area which explains why it’s always busy and other ones are always empty. The people are friendly here, they don’t skimp on the burritos, and they have the freestyle Coke machine. Their sanitation scores are typically far and above other Moe’s in the area too. It’s not gourmet or authentic Mexican, but for $ 5 on Monday for a huge burrito, chips, and a drink, you can’t go wrong.

Mo-​Mondays is what I mostly hit Moe’s for but have been known to go other days too :). The rice bowls are really good and the portions are pretty equal to the price. Over all it is a real good place for a quick lunch and it is real close to my work so that’s an added plus for me.

SInce the Salsarita’s at the Quad closed, this is the closest place to get a quick burrito fix when I am at the office. I think the burritos are ok here but I preferred the chips & queso at Salsarita’s. I haven’t been sickened by the chicken here, but reading that review makes me wonder if I should just drive a little further and head over to Qdoba at Stonecrest when I am in the mood for a quick burrito to take back to the office.