Lowe’s

By far one of the worst experiences of my life. I don’t know where to begin. Clearly the customer experience is not a priority at this store.

My disaster started March 2^nd when I pre-​paid for a Lowes contractor to measure for shutters. After 2.5 mths of at least 20 calls to managers, home office & contractors — I still have no shutters & nothing but hours of lost time & frustration. The last straw was when the management told their trainee Rodney (the only one who called me back w/​o me having to track them down) that they’d check on my last problem — & call me right back — that was Thursday– it’s Sat — crickets! Rodney — get a job someplace else — you are too good to work there! Everyone else don’t buy anything from Lowes you can’t walk out of the store with!

It’s so nice to go someplace where the people are friendly and actually helpful. I’m on a home improvement kick, which I totally blame on HGTV, so having a great hardware store in the neighborhood with all of the basics is key.
Ian in the lighting department has become my new best friend. He’s found me on several occasions staring at ceiling fans and sconces just completely lost and has helped me out. When Ian isn’t there, it’s almost guaranteed that another employee will walk by and ask you how they can help… even if you aren’t in their department.
The other reason I am a fan of this Lowe’s location is their return policy. They give you three months to make a return, so if you get home and don’t get to your home improvement project for a while, you have time to return if your purchase doesn’t work out. Even if you install it and it breaks (and you don’t have the box anymore), they will still take it back!
Thanks, Lowe’s, for making the home improvement process a little easier. You’re great selection, friendly staff and awesome return policy will keep me as a loyal customer!

I love this store.
PARK ON THE ROOF! are you kidding me?

I’m so disappointed with Lowe’s. I ordered/​bought everything that I’ve used on the remodeling of my house. Spending so far close to 10k at this location alone. I ordered a fridge over a month ago and I still haven’t received it. Twice I was given delivery dates and times only to wait and not even given a notice ahead of time that the fridge was not coming. So far I’ve spoken to 5 people with the management team from this location and no one has been able to find my missing fridge which by the way was already charged to my credit card. This extreme delay has put me 1 month behind schedule on listing my house which is costing me a lot more than what the fridge is worth. As of this evening I’m still calling daily begging them to deliver on the product I paid for. This «local» company doesn’t seem to care about it’s customer at all.

I went to this location recently. In hopes to build a special box for my work, I had no tools or space to build this item. I ran into Jamal, who worked in the Lumber Department at this location. I showed him a drawing of my project and he helped me tackle it with authority. It had angles that had to be cut and measurements that had to be precise, in order for it to be functional. I must say, Jamal was a pro! He nailed each cut perfectly with no faults. He was so helpful, and I was so thankful I had run into him that day. He made this project a complete success for me. I couldn’t have done it without him. Thank you again, Jamal. You are fantastic!

The staff in this store is so helpful. Far more attentive then any employee at Home Depot.
In lumber, they assist, they’ll even cut stuff for you!
I bought a washer and dryer and the guy was awesome! So knowledgable and fun to work with.
Customer service… they are great too. Especially since the few times I’ve had to exchange something the people in front of me are returning some dirty used piece of Equiptment they bought three years ago with no receipt! Ha
And I’ve watched the staff handle things beautifully!
I love this store. They have EVERYTHING you need.
From light bulbs, to plants (orchids to 5 ft. arborvitae)
They have drywall and lumber, cleaning supplies, paint, light fixtures, window treatments and some pretty great organization items for a closet! Tools, grilles, outdoor furniture, pet supplies, Kohler bath supplies, an array of awesome kitchen appliances… Cabinets, hardware, tile… They basically have everything! Lol
It’s a great store, I promise
Ok lastly…
You probably need a nest.
It’s Super clean and neat on your wall, unlike any thermostat I’ve ever seen. And it’s Super efficient… The app is great and helps you adjust from anywhere in the world which helps you Save on your energy bill! It helps «learn» your routine and preferred temps and keeps things where they belong. It senses when you are «away» and will go to your selected temps.
You need one
I loved it so much I bought the camera the day after I installed the thermostat!
And now I can stalk my dogs to see what they are doing :)
The nest brand is great. It’s techy stuff that’s actually useful! And it looks great in your home.
Go ahead, buy yourself a thermostat. And while your at it, grab the camera :) you won’t be disappointed. They have a cute little display that will suck you right in!

Need a spare key? Maybe some touch up paint? A little spackle? This Lowe’s is a convenitn spot to get it all. Clean and well organized. Customer service can be spotty but as long as you know what you need you’ll be fine.

Yes it is a Lowe’s so you know what you get w/​Lowes. The basics are good here.
I am writing about the appliance dept. This location is located near uptown and I called to ask about compact washer and dryers. If any location should know about compact appliances for condos/​townhomes then this would be the location.
I called and they told me they don’t know anything about smaller appliances but know they carry them. Said they didn’t know what they actually carry and then checked a book. Then came up w/​yeah. I don’t know too much about this but didn’t offer to research or let me know what they carry. Worthless call.
I called a local appliance story and they were super helpful. They admittedly said the 24 inch washers and dryers aren’t what they normally sell but they worked with me and researched options and were very helpful. Review will come on that place post delivery of my new appliance.
I will go to Lowes for the basics but not a big purchase. They just don’t care to research their inventory and explore options.

I visit this store frequently because of its location, but its lousy customer service makes finding what you’re looking for a bit of a nuisance. It has not been an uncommon occurrence for me to walk through the store for about 15 minutes, and not have a single employee ask me if I need help finding something. I realize I’m a guy, and I «don’t need to ask for directions,» but after a few minutes of wasting time, there comes a point when I begin to look like a complete idiot, wandering around the store, unable to find what I need.
Home Depot has recently been upping their customer service level to the point where it should be, well-​surpassing Lowe’s current level. Come on, Lowe’s, you can do it.

I like Lowe’s generally better than Home Depot. I especially like this location because they seem to have everything I want/need…Home Improvement wise.
The store is still relatively new, and clean, and the staff is generally helpful and attentive.
While I WISH it was closer to my home, it IS on my way home from work so I stop here and pick up stuff when needed.
This location also has an excellent garden section, and a superior section on blinds, drapes and everything windows! When I first moved to Charlotte, I came to this location to get everything I needed, even though it was a bit of hike from my house.
Overall this is my «go to» home improvement store.
Recommended!

Most of the workers at this store seem new. I’ve been going to this Lowe’s since it opened, and in the last 18 months I’ve almost completely switched to Home Depot. I think Lowe’s still has a good selection if you know what you need, but good luck asking for help. I also had a terrible experience with their home delivery service in the past. They had to make 3 different trips to deliver and install a new washer & dryer… I won’t make that mistake again.

Being that every tool I have is siting up in NY, I have made a few visits to Lowe’s over the past few weeks. It all started when I made a little DIY project out of a dresser that I had. I’ve covered just about the entire store at this point.
The store itself is well maintained. It’s very clean and all aisles and shelves are fully stocked. It can be tricky finding someone to help at times but if you do a lap or 2 you’re bound to find someone. I’ve come to learn that the attendants can be hit or miss.
For example, they have this older gentleman in the paint section. He is FANTASTIC! The guys is like 3 people in 1 — He’s a combination of Bob Villa (home improvement knowledge), Bob Ross (knows all about paint and happy trees) and uncle Bob (everyone has an uncle Bob). It amazing how helpful and knowledgeable this guy is.
However, on a few other occasions, I have asked around for help and some these people don’t know their lefts from their rights. If I asked them to walk, hold a tape measure and chew gum at the same time, they probably wouldn’t be able to do it. I wish that they would just tell me idk, vs walking up and down the isles with me inching along searching for w. e it is that I asked for. I appreciate them coming along for the ride, but I can walk and read labels myself. You get what I’m saying…
The more I frequent the store, the better I will be able to locate things myself and not have to ask for help. I’m sure I will continue to come here as it is convenient to get to. Hopefully, they «never stop improving» so that we can all have great experiences here each time we come.

Love this Lowes, have been to several all over the country and can’t say enough about this one. I like the fact that the zoning had to be appropriate so it doesn’t have that hideous Wal-​Mart look to it. The paint department is great, had some paint «jiggled» and the lady said she had a mis-​tint for 5 dollars that was the same paint. Unfortunately it was satin and I needed semi-​gloss but just the idea that she did that was awesome.

Lemme tell you something about the paint guys at this store… If you’re trying to figure out what color to put on your walls, they’re just as patient whether you’re on trip 1 or trip 561. lol. I’ve been in to ask questions about rollers, quality of paint types, brushes, technique… They haven’t kicked me out yet. Super nice guys and they know a LOT about paint!
I have never had to wander around, if I decided to stray from my home at the paint counter… Everyone is incredibly helpful and they know their way around, which is great…
Since I’ve moved, this is one of the two locations near my new home and I’m glad… I need all the help they can give me!

What is with the low reviews? I am shocked. I am in the process of taking care of some home improvements as well as helping my Mom with some yard work issues. So, needless to say I have been spending more time than I thought I ever would, and like, at Lowe’s. However, I have enjoyed my experience and not sure where I would go to find everything I need, from garden items to refrigerator refills.
I have always been able to touch base with an employee and received the information I need.
Unfortunately parking at this location is a nighmare. It appears so many people are confused by the split parking and/​or everyone wants to park by the garden, In entrance, Exit entrance… all too confusing.
And, second, although I have been able to get my questions answered this place is HUGE and you do have to search for an employee to assist… and they DO.

I think a conglomeration like this loses a lot of it’s «charm» in being in the area it’s in. If you’re a contractor, maybe you’ll get a good price, but things in general as I looked around seemed to be a bit more pricey.
It’s also got an awkward way in & out. The Garden Center wasn’t that great for outdoor plants, but they had some nice furniture out.
The staff was super nice. I asked about garden hoses & they guy walked me all the way out to where they were.
I’d go here again if I needed to, but it’s not really in my neighborhood.

It use to be that you could walk into a hardware store and everyone knew everything about where things were and what you needed. That is not the case, at least not at this store. I stopped by for several items. I caught an employee while I was looking at light bulbs to replace my flood lights and it took him 10 mins to find me what he thought was the right bulb. He did take the time to confirm it was right but had to walk over and call someone.
Next I asked for a small propane tank. Easy enough except propane is kept in different areas depending on what its used for. So the first guy sent me to tools for the small propane tank I actually needed but on my way there I was a little lost and asked another employee for help who sent me all the way back to grills. Everyone was so willing to call out row numbers of where things were but no one offered to take the time to show me what I actually needed.
Needless to say I bought the wrong Item. I went back and I was waiting in a really long return line when the only positive part of my experience happened. An associate was walking by and I told him I had purchased the wrong thing and asked where the correctly thing was and what it looked like. He said he’d be right back with it and took the time to walk all the way across the store to get me what I needed while I waited in line. The return was easy. I wish I had met Michael during my first visit.

There was just this one thing that I needed and I couldn’t find elsewhere. And while I didn’t want to shop at Lowe’s, it popped up on my horizon and knew that if someone else didn’t have it, they surely would.
As with all of these big box hardware stores, everything is very clearly laid out and the prices are clearly marked. When you find the right section (I’m usually in hardware), they have a ginormous selection. How many different picture hangers are there? Well, you’d be surprised and Lowe’s stocks all of them.
Keep an eye on the endcaps and «specials» bins. I found a neat curved jaw locking wrench. A tiny thing, I couldn’t resist the $ 1.98 price!
Security patrols the parking lot and they have free wi-​fi.

Even though I live in an apartment in a relatively new building I still find myself with a honey-​do list from time to time.
I needed some very small parts to fix something and as usual I had to ask someone to find it… which they did and I was in and out in no time.
Great place… Lowes rules… HD drools *grin*