Happy Mullen – State Farm Insurance Agent

My wife and I have only been with State Farm for a short period since we moved to Charlotte, but without fail, every time I call someone picks up within one or two rings. The agents are always more than willing to help, and I have never had the slightest problem. Always a pleasure to conduct business with Happy Mullen’s office!

I have been with State Farm for 2 decades since I started driving (with a brief 1 year affair with GEICO). First my State Farm rep in California sent me a birthday card every year. Then I moved to Charlotte and my new rep was smart and friendly enough, but when I would call the office the staff certainly didn’t know me or were ornery.
I always thought insurance was stale and unpleasant. However I adopted Jim «Happy» Mullen by marriage and what a treat it has been! When we merged households he met with us to patiently talk through a bunch of different issues with us and explained it in a way we both understood, yet it wasn’t salesy at all. It was like he was advising friends, not clients. When I called today to see if I could get a quote on life insurance, the receptionist answered and when I said who I was, she said «Oh! Hi!!» as if I had met her weekly for coffee, and then I talked with Adam, the life insurance specialist and he was super friendly and smart and seemed to know our family context. I don’t know how many clients they have, but they sure treat us like they have like 10. It was a whole different operation than the other folks I had been with. Plus their office space is super cool and convenient to uptown :)