Hand & Stone Massage and Facial Spa

Great atmosphere! My friend treated me to a massage and facial as an engagement gift. I will be back! Everything about my massage and facial was Amazing!!!

Have been benefiting from Katie’s Deep Tissue massages for more than a year — she is the best! Nice place with friendly, helpful staff but Katie is why I keep going back.

I went for my first massage at Hand & Stone this week and it was great. Everyone is very friendly. I will definitely be going back for monthly visits.

In general, I like Hand and Stone. I am no longer a member, and my infrequent massages have been pretty good. It was pretty busy on this last visit, so not as quiet and spa-​like as I could have liked, and parking was a bit of a pain, but nothing to be put out over. This last visit, though, my massage therapist was out of this world. Adrienne was absolutely amazing. I felt like she really listened to me, and she could tell where she needed to spend the most time working. She even did some gentle stretches on my problem area, and I was so happy with her work. I cannot recommend her enough.

Been going to Hand and Stone for about a year. They hooked me with the $ 49 first time offer and then a «membership» that requires automatic $ 59 credit card charge for a monthly treatment (facial or massage) or it would cost somewhere near $ 90. So I went a few times, had to deal with an additional cash payment ($ 30) at each treatment and despite my poor performance reviews (they email and email and email you for your 30 minute survey) they kept assigning the same technician. I finally just stopped going but failed to stop the $ 59 monthly charge. A number of months later, I contacted them for refund. Not Possible, ever. you can quit the program and have time to use up the unused (8 treatment), which can be used ONLY for service, not product or gift cards, service only. So I made an appointment and again, the same pushy upsale technician ushers me into the treatment room. I figure she’s the only person they have. I make another appointment (mind you they have over $ 400 in service they will not refund. and I am now advised I have to use up the backed up treatments within 90 days or lose the paid fees. When I showed up for the second appointment after stopping the membership, I was advised Ms. pushy technician has recently left and I was introduced to another technician. Hand and Stone technicians are not tested. Senior technicians are not based on skill, but tenure? maybe. Whether they have additional training is up the the technician. I have had wonderful massages. Facials, however, are another story. Right now my face is burning like the skin is ready to peel. It appears to be a corporate culture to UPSELL, UPSELL UPSELL. Too much product on a face will eventually burn the crap out of a client’s face. No problem for the technician, she will attempt to sell you a «cooling» serum. In the meantime, they still have over $ 200 in my service. I finally had to reup because «my use it or lose it 90 days had expired.» I will not have another facial. I will continue with the massage because the gal is terrific. I’m certain she brought the skills with her and Hand and Stone has nothing to do with her qualifications.
It’s been a few days now and I have two patches on my face that look like alligator skin from the chemical burns. I am applying moisturizer and neosporan a few times a day but it will be a while before the skin is healed and I expect it will be sun sensitive from here on out … on my jaw line, great! Thank you Hand and Stone.
I will be looking for another spa center. I will watch the newspaper for the day the city Solicitor takes them to task for failure to refund

Everyone is fantastic here. I am a member and have had several massages and facials. The waiting room is clean and calming. They can usually fit you in within a day but it’s best to make an appointment if you have a specific time or person you want to see. While it is in a shopping center once you step inside you feel like you are in a spa.

I love the membership service and everyone is so professional and personable. Finding the perfect person to wax you is like finding the perfect person to cut your hair and I found it at Hand and Stone! I love Kristy… She’s really good at what she does!

I love this place! I recommend Summer for a great massage and Afton for a great eyebrow wax! Their membership is really nice because it gets you one free massage per month and unlimited discounted massages throughout the month. Very clean and inviting, I love the waterfall thing in the lobby and the restroom is very clean and private.

I have been a member now for a few months and I love this place! Membership is totally worth the money, and once you start going regularly, you notice a difference in your body. Brian is my massage therapist and I recommend him highly! He does a great job and targeted my problem areas skillfully. Even showed me some stretches to help!

Brain gave me the best massage I have ever had. I melted to the table and feel completely renewed. Definitely going back.

AMAZING, AMAZING, AMAZING!
I called very last minute for a massage and facial for my birthday. They were able to schedule me two hours later. The reviews were good so I hoped to not be disappointed. From the initial phone call and great customer service to walking in the door receiving the same. My massage therapist was Sydney. One of the best massages I have ever received. Sydney was attentive to my needs and pressure adjustment. The facial was by Kristi. She took the time to explain the processes throughout as well as recommending a very affordable treatment solution. Overall I could not have had a better experience. THANK YOU!

Been a client for over three years. Love the owners and the front desk is always friendly and helpful. Highly recommend Summer. Sometimes a little hard to get in last minute but that’s my fault. I always wait til the last minute. My wife has had other treatments there as well and loves it.

Felt very welcome when I arrived. Linda did a great job with the massage. Asked the right questions before so I didn’t have to chat during (which is a must for me). The staff was not pushy with their products or programs, like you get with a lot of spas nowadays. Yet they were very informative about packages and products. Overall great experience.

I have been coming to this place for 8 months and I’ve never encountered a bad massage the staff goes above and beyond to accommodate my crazy schedule and I never have a problem booking an appointment although I wished the massage would be 60 minutes and not 50 but I think there is a 80 minute massage available. The place is clean and never noisy unlike some other places I’ve tried. I have gone to the one in southpark but this location is definitely my favorite one and I drive from uptown to come here and relax. Will always come here when I can

I’ve been going to this Hand and Stone location since the week after they opened. Chad and Mark run a great business, and they’re good at matching me with therapists whose style I prefer.
Prior to my membership at H&S, I frequented hotel spas, day spas and educational/​school-​based massage therapy centers on a sporadic basis. I tried one visit to Massage Envy, but was turned off by the weak massage techniques from the therapist there. Out of all of these types of massage locations, H&S has proven to be my reliable favorite.
H&S is less expensive than hotel and day spas, and their therapists are more versatile. You can easily get a pure Swedish relaxation massage, or you can get therapeutic (albeit not as relaxing) deep tissue work. It’s completely up to how you’re feeling at the time. I also appreciate that their therapists take the time to demonstrate stretches and techniques to help with tension and pain between visits.
This is a great local business and I can’t recommend them highly enough!

They are wonderful people… Awesome massage therapists. Went once and instantly became a member! William is wonderful, thorough and very knowledgable. Helpful for my muscle issues. Glad i had stopped in!

I have been a member of Hand and Stone for years, and have been a member of another chain, but cancelled immediately after having 3 massages at Hand and Stone. I even left some in my «account» at the other place because the service and therapists were hands down much better here. Chad runs a clean place, and only hires quality therapists. They always make me feel like I am the priority, and I can’t even tell if they have things going on in their personal lives… I would highly recommend them — facials and massages!

I love this H&S! It doesnt feel like a chain to me at all — in fact, I felt no pressure at all, which is why I signed up for a membership after my first visit. ChristyLee is such a knowledgable esthetician and she makes me feel very comfortable — my skin has been transformed! I love going in and seeing the owner and Sara, the front desk is so friendly. I have also visited Aga, Summer and Martha for massages– all give great massages! 5 stars for sure :)

Despite living near this place and often seeing their ads, I just recently tried it. I have always been leary of chain massage places after hearing stories of pushy up sells for memberships that override the importance of the actual massage. At a recent Unilocal event, my wife won a gift card for a 50 minute relaxation gift card. She gave the gift card to me since she has yet to use a massage gift card I gave to her for another place. Apart from fearing the chain massage locations, I have almost always received awesome massages from independent therapists and local massage businesses which is another reason I was hesitant to try this place.
Hand and Stone is a nice place. The lobby is mostly inviting and relaxing, but the placement of products for sale deters somewhat from the relaxation experience. The rooms are nicely equipped, clean, and smell very nice. This is one of those reviews where the cliched «I want to give 5 stars but…» comes into play. Was my massage decent? Yes. Have I had better massages? Yes. I left relaxed, but not feeling like jello s I usually do after a massage. Would I go back here? Maybe, based on proximity and atmosphere.

I’ve been a member of Hand & Stone since it opened in South Charlotte and I can’t say enough great things about this business. The staff is always welcoming and friendly, and the waiting area and rooms are always very relaxing and peaceful. It’s an amazing value for the money, and the therapists are top notch. I highly recommend Kelley as a therapist, but I’m sure the others are great as well!