Five Guys Burgers and Fries

Last night was probably the absolute worst experience I’ve ever had in my life dining out. The staff was beyond rude, and I have no desire to eat here again. What I thought was going to be a good meal with friends turned into a brawl and heated argument.
I walk into the restaurant, and stand in line. As we get closer to the register, a cook by the name of «Miles» (who knows if that is actually his name) points to us and says «those girls can’t eat here. Don’t serve them.» I’m thinking this is all a joke. As my friends approach the register to put in their order, «Miles» gets upset and starts throwing around his towel, slamming meat on the grill, throwing his hands up getting all upset. This is when I know «Miles» was not kidding about us not wanting to serve us.
I approach the register because it’s my turn now to put in my order. «Miles» is still behind the register flailing his hands. I ask him if he had a problem with me and he says «yea I do.» I asked him what it was that I did for him to be upset given that the only thing that I did was walk in the restaurant and stand in line. The young man at the register tells me not to mind his behavior, I said okay but I would like to speak with the manager. The young man on the register tells me that he was the manager, which I could hardly believe.
I proceed down to the waiting area, and another incident occurs. The Same «Miles» accuses a young man of putting his hands on another female customer in an inappropriate manner. «Miles» tells the man that he needs to get out of the establishment «because they were privately owned and he could kick out whoever he wanted to.» Apparently no one sees the man touch a girl, except for «Miles» and he was the only one with the issue.
While I am waiting for my burger to be prepared, the «Miles» guy approaches me and he asks me «so what’s up?» I have no idea why he approached me when he was supposed to be preparing my order. I tell him that he was a disappointment to me and that he has thoroughly embarrassed me. At this point I am standing next to the female police officer and «Miles» is now being more «careful» with his words. Another man approaches me at the end of the counter where I’m waiting for my order and asks me what was wrong. I tell him the story of everything that happened and I asked him who he was. He tells me his name was «Miles» too and that he too, was the manager. At this point I know all of the staff was playing a game. The «manager» says another girl threw the middle finger up at him. I ask what that had to do with me if that girl’s sale had ended and I had a separate receipt for my order. He didn’t have an answer to my question. «Miles» sees me talking to «the manager» and says «I don’t care about that bitch because my check shits on what she makes. I make $ 70k so I don’t have to deal with people like her».
I have absolutely no idea what his pay stub has to do with him saying I can’t be served when I walk through the door, him calling me out of my name, or the experience I am entitled to have as a customer. «Miles» goes into the back kitchen and starts throwing around pots and pans because I tell him I’m done talking to him after his disrespect. «Miles» comes out of the kitchen and then interrupts my conversation with The police officer. I asked the police officer if she is seeing the disrespect that I am receiving. She says she can’t do anything because he has not broken the law. «Miles» leans over the counter and asks me «if I want to take this outside.» If you ask me, or anyone else, those are fighting words 1. In the context and 2. In the manner in which he said it. He is threatening me so much that the police officer steps in and says «no one is stepping outside.» The «manager» approaches me again and asks me my order number. At this rate I was disgusted with the service and disrespect that I don’t even want the burger. The «manager» takes the receipt out of my hand without my consent and then «Miles» throws the burger and fries at me. After that, I tell him that I’ll be writing a review and contacting corporate. «Miles» then tells me to «get the fuck out» and at this point my friends are walking me out of the restaurant and I leave. After I leave the restaurant he then finds the need to follow me out, leaving his workstation to antagonize me and my friends yelling at us on our way out of the epicenter. Why? I have no answer for this inappropriate mess. Where was his manager and why was it okay to leave his post?
Unfortunately, I am pissed that I paid for my burger and fries and received that level of disrespect and service. Even more pissed that I didn’t trust that my burger was safe to eat. If I could post the video that I have of «Miles» I would. But I’ll be sure to include this in my email to corporate. I was able to capture «the manager» and «miles» in the video.
Unfortunately I won’t be back. I really liked this place.

Burgers are good & made fresh. Way too many fries though. Small fries could cover 3 or 4 people. I’ve tried asking them to just give me a little… I like to have fries, but it’s plain wasteful to throw so much away!

Working uptown on a Saturday, not a lot of good places to grab lunch unless you wonder away from Trade and Tryon …
I’ve been to this Five Guys location several times as I work uptown … and consistently, you are greeted with a smile and a «Welcome to Five Guys Sir, how are you today»? … The two gentlemen who were there when I first walked in both the guy manning the register and the guy manning the grill were both friendly, professional and courteous …
And do I even need to comment on the burger and fries I got? Didn’t think so because consistent with Five Guys I’ve been to from Los Angeles to Kansas City to Charlotte … and other points around the country. you can count on one thing when you’re in a new city … if there is a Five Guys, you’re going to have an awesome burger and fries and will not have to wonder «is this going to be as good as the one back home»? … don’t worry … it is…
So if you’re visiting Uptown Charlotte and lunch time rolls around and it’s Saturday … stroll over to the Epicenter shopping promenade area and do like I do … pass by the string of other places and head to Five Guys … You can thank me later … :)

I just called the epicenter location to get the number for the new location on Central Ave. to get the closing time…
The manager (Richard) made a point to tell me the that the new location was a franchise not a corporate & had nothing to with them. Now as a customer I don’t care & it don’t matter if you corporate or franchise bad service is bad service…
Then I call back & spoke to David he was skeptical to give me Richards name…
As I was writing this post David called my cell phone back and asked what was the problem very big mistake, I didn’t asked to be contacted!!!
He (David) went on to tell me that they don’t have a number list of other stores now I’m aggravated because you called me back to debate & was not not able to assist me! Glad I know this is a corporate store because I don’t think argument uninformed managers are the standard!!!
Bad service Five Guys & I didn’t even get to a store

Your favorite burger joint’s favorite burger joint.
Just another great five guys.
Burger is excellent with unlimited free toppings.
Fries are not free but they are amazing.
Also free peanuts.
⁵⁄₅

Why? Why? Why must you greet me at the door with this scent? It’s like you just know you shouldn’t, but you’re gonna. And you’re gonna do it big (because that’s how they do it here). And you’re not even going to feel bad about it. Let’s get real. NOBODY come to Five Guys for a salad. And NOBODY feels ashamed of their meal when they leave. Everyone is rubbing their happy bellies & is eagerly awaiting a nap.

Have you tried the Five Guys diet?
I joke with you. I have nothing unique to offer here. Five Guys provides well seasoned burgers and fries on a consistent basis. If you’ve been living under a rock and have never been to a Five Guys before, you should know that the «Little» burger is actually regular size. By little they mean one patty instead of two. They also always put fries in the bag in addition to what’s in your cup. So the bag will be greasy. Five Guys has increased its prices over the past couple of years. They now have online ordering, which comes in handy during busy lunch hours.

burger, cajun fries. simple, affordable, consistently delicious.

I think the cajun fries are what bring me back here. The burgers are delicious too, but it’s the cajun fries that seal the deal. This location has never been too busy when I’ve gone, so it never takes more than 5 minutes to get my order. Friendly staff, extremely clean restaurant and bathrooms. A great quick stop if you’re craving a burger and fries in Uptown!

Great location in the Epicentre that stays open late. The staff is always freindly and having a good time. Be prepared for plenty of drunks filling this place late on the weekend. A couple tips on the menu:
–Always order the small fries. The small serves 2. Five guys always adds a half scoop of fries to go into the bag (they actually have a separate fry scoop in the kitchen for the bag fries)
–Go with the small burger, unless you are very hungry. Their small burger is a good size, especially if you are also ordering fries.
With those tips in mind, my wife and I can have a great burger and fries for cheap and leave satisfied.
I recommend the little bacon cheeseburger with onion and jalapeños. Always go with the Cajun fries

Always a great burger. Not the cheapest… their «regular» burger (consisting of 2 patties), fries and a drink will cost you almost $ 15. Yup. No kidding. BUT it is a really REALLY good burger.
I got their bacon cheeseburger and put my «free» ($ 15 «free») toppings on it and it hit my craving for a gut grenade. Very juicy and delicious.
They missed this time on their fries though… which are normally really good. But they undercooked mine this time. I wonder HOW they screwed that up since the fryers are on timers? Hummmm?
Hey all in all I love 5 Guys. Just wish it didn’t cost so damn much.

I’m from Chicago so I definitely am I big fan of this chain… Must say the service was awesome! The receipt said Erica K but there was a guy who rang me up. Two black gentlemen and a female were working at the time, all of which were very friendly, quick, and accurate with their service! Very pleased with my trip to this location! A++

So, wasn’t sure about Five Guys, but my work colleagues told me it was the best burger so we headed there today and arrived @ 12:30. The line wasn’t too long and the guy at the counter was extremely friendly! I chose the single cheeseburger & fries where the others chose the double burgers. The peanuts, served on the side, were awesome! A nice little snack while you wait. The wait was not long and our numbers were called. So, my burger was cook perfectly, however, I wish the cheese was melted a little more & the bun was toasted. I did love the chopped onions and fresh lettuce. However, my favorite thing, the fries. OMG… They are cooked perfectly w/​a great amount of salt. They also have seasoning, vinegar, & barbecue sauce for those who like something more. Overall, service and wait time was great, burger was good, fries were awesome!

Surprised I haven’t reviewed it yet… solid burger, good for when you need some weight.
Got the chzbrgr. It was solid and reminded me of In’N’Out a little bit. This one has more pizzazz. Sometimes less is more. Didn’t like the fact that by the end, I was using a fork bc the bun was falling apart – needs to be more sponge-​y.
The cajun fries are pretty good, but a bit on the salty side.
Service good, prices decent.
dmo out.

I had the LITTLE BURGER with my own slew of toppings and I must say «IN-​N-​OUT, you’ve got some competition!!»
I really liked the burger! I wasn’t sure if it was because I was just really hungry but either way, I was IMPRESSED!
There was a large bucket of peanuts at the door so you can have a nice munch on a light snack to get your appetite going!
I really liked how the fries come in CAJUN style! It was really flavorful! YUMMY!
The guy at the counter was really nice and helpful! He broke down the menu for me since it was my first time and was very friendly!
Five Guys is not too bad… I can see why Obama likes them! :)

I stumbled upon this place while looking for the CVS. I am not prone to go for a burger joint, but it was late and I was hungry.
I ended up ordering the grilled cheese. What?! At a burger joint? Yes, I know. I also ordered the fries — the Cajun fries.
Five Guys is very generous with their fries. Like, seriously. Which is kind of nice because after eating the serving from the designated cup, I still had some at the bottom of the bag. Ah, bliss.
The Cajun spice was nice — and not at all overdone. These are not the type of fries that cause your lips to curl into your mouth. Not salty, but spice-​filled. But not hot, for those of you concerned about too-​spicy food.
But this is the kind of food that leaves you feeling guilty after eating it – but not in that slimy, greasy kind of way. Just in the overindulgent kind of way. Maybe it was the fries.
The grilled cheese was nicely… well, grilled. And there was a hint of something I could not figure out. Something slightly sweet either in the cheese or in the sourdough. I couldn’t figure it out. It wasn’t like straight sugar — maybe cane sugar or brown sugar slipped into the dough? Very tasty. But, funny: The sandwich was rather small. Smaller than a fist. But, all the same, it was delicious and, along with the fries, quite filling.

This is my first experience with Five Guys Burgers. Coming from the Bay Area where I reside, I have a location that’s about a 15 min drive. I would always drive by and never bothered to drop in. I just been hearing too many mixed reviews about this place back home. I just had to try it for myself.
When I stepped in the restaurant, it was packed and busy. It was a pretty BUSY weekend. The line was moving at a decent rate. Basically the concept I got from this place is Build-​It-​Yourself Burger or Hot Dog. That was interesting to me. When I got to the counter to order, I decided to go with the cheeseburger with «The Works» toppings. This included a bountiful amount of toppings (Mayo, Grilled Onions, Lettuce, Tomato, Ketchup, etc.) I also added in some jalapenos. With the burger ordered, I ordered a side of Cajun fries.
When I got my order, I knew it was not going to be a healthy meal. You can see grease soak through the paper bag. Since the restaurant was packed and no seats available, I took my order to go and brought it back to my hotel. Once I got to my hotel, I got straight to business. The burger tasted very good. Next time I got to lay off the multiple additions of condiments since it kinda killed the burger’s true flavor. As for the Cajun fries, OMG they were pretty good. I think they would have been better if they were crispier.
The experience of the burger was OK. I’ll possibly try this place out again in the West Coast if I have the urge to build my burger. Better yet I’ll throw a BBQ!

Sometimes a burger is exactly what I need… when I go flexitarian and need some comfort from a burger, I go here.
Fast, delicious, and doesn’t hurt the wallet. Made to order, fries come out hot and plentiful.
Good location pre or post movie.
I still think they need to add milkshakes and call themselves, «Five guys burgers & fries & MILKSHAKES.»

Oh My God… they blew it for this visit. So here is the scene. I walk in and order around 2pm… yes, WAY after the rush… about 8 people in the whole place and 2 of them ordered food before me.
I place my order and I wait… and wait… and wait… and wait. Thank god for my smart phone… as I’m surfing the net I notice it I have been waiting going on 10 minutes… I turn around from my seat and ask where my food was… they indicate they didn’t make it? What? I have a meeting, so I have to go and I ask for my money back. The manager indicates they are making it right now. I tell him that is great, but I have to go and want my money back… he proceeds to again tell me… they are making it right now.
Now I understand telling a customer once… hey, we messed up but we are making it… do it a second time and it is like you are telling the customer…“hey, I don’t care where you have to be… if you gave me your money… it is mine… no matter how bad the service or food is???
This time I just said «give me my money… now.» Which he did and a lesson that fast food sometimes isn’t…that businesses want your money… more than your business… and gave me a little joke to tell…
How many guys does it take at Five Guys to fu*k up an simple hamburger order… punchline…all of them. Unfortunately, another Epicenter establishment drops the ball. Will this ever end? *grin*

1: Small hamburger — no cheese.
1: Order of regular fries (way too large for 1 person)
1: Small soda:
Total including tax: $ 8.93.
I used to love 5 Guys and had not been to one for a while. This was my first time at this location. The service was good and friendly so no issues there. I got my food, and the burger was the only decent thing. The fries were ridiculously salted, and mushy — not crispy at all like fresh cut fries should be. The burger patty was okay — frsh, not frozen, but it does not constitute the price. I would actualy rather eat Hardee’s frozen Angus beef because it tastes better and is a LOT cheaper. 5 Guys need to get over themselves, offer smaller fries and value meals, and improve their burgers and fries.