Fairfield Inn & Suites

The Fairfield Inn and Suites Charlotte/​Matthews was an absolute joy. The location was far enough off the major road to make a morning run comfortable but close enough to stores, fast food and restaurants for anything you might need. The person who checked me in late in the evening was professional, bright, fun, and ready to help. My room was modern, clean-​styled, and open. I had all the things I look for — easy wi-​fi access, plenty of charging points for the different devices I travel with, and a comfortable, crisp bed. I’ll be staying there when comedy takes me to Charlotte again!

This place is clean and comfortable. The staff was friendly and welcoming. My room had a nice flow to it with a couch and TV area and a bed and TV area, but they weren’t separate rooms which I liked. There’s also a great pool here. Also, there’s lots of restaurants and bars in the area, and it’s only a 20 minute drive into downtown Charlotte.

Visiting Charlotte for first time in a while. We reluctantly made a phone reservations without knowing or seeing this hotel. We get there and the woman sky was unpleasant and needs cultural competency/​sensitivity training. Our interaction with her was not welcoming or customer friendly. I am a person who strongly values customer service and it saddens me to see complete disregard, uncaring or unaccommodating behavior. I hoped for a pleasant experience especially since I haven’t visited for years and had been driving hours. This was just frustrating and disappointing.

Unfortunately, not a good experience for me. I was in room 217 earlier tonight. Pulled back the covers to find bed bugs. I changed my clothes, packed up my stuff and went downstairs expecting to be placed in an alternate room. The jack wagon at the desk states «all I can do is check you out of your room. If you want a refund, you’ll have to call in the morning and speak to Sam, the general manager. So, to that I stated «I guess that means that I have no place to stay tonight and I guess I’ll just drive all the way home to Atlanta.» No response. So off I go at 12:15am to find a new hotel. This was certainly not the customer service I was expecting to receive as a Platinum member that stayed 80+ nights in Marriott hotels last year.

Fairfield Inn and Suites Charlotte Matthews is a great hotel to stay when in Charlotte. I stayed there for a night and had great service from the front desk. The breakfast was delicious, the room was clean and tidy, and it was overall a great stay. If in Charlotte, check it out.

Super helpful staff! Location is about 15 minutes away from the city center. It’s a nice place to stay if you want to get away from the craziness of the city, but still be close enough to drop in when you want. There’s a chili’s and other restaurants and stores nearby the hotel as well. It’s about a 20 – 25 minute drive from the University of North Carolina Charlotte if you’re trying to visit someone there as well. The hotel was clean, provided breakfast, wifi, a small gym, a small heated pool, and all the basic amenities. I would stay here again!

Great service at the front desk and extremely helpful accommodating with a last minute change in reservation. Mickey at the front desk is fantastic and makes this hotel worth staying at. I recommend staying here if you are staying this part of Charlotte.

Quick, easy and efficient. That’s how I would characterize my one-​day stay at this Fairfield Inn located on Independence.
While the room and breakfast was up to expectations (excellent WiFi), getting to (as well as departing) the hotel can be a bit tedious. It just depends on the timing. I was traveling on Independence from Matthews (absolutely brutal) and had to make the U-​turn close to the car dealership in order to access the side that the hotel was on. The same goes for departing, if you need to make that left turn to proceed further into Charlotte. Independence Blvd. has to be the most brutal road in all of Charlotte (Tryon is next). Please be careful.
As far as customer service, polite and professional. I really, REALLY appreciate the beer that they have on most nights at the front desk as a courtesy to guests. Its pretty much Michelob, Yuengling, or Landshark, along with a couple wine choices. No big deal. I really appreciate this gesture. Possibly the only Fairfield Inn that I’ve ever seen do this, which was the most memorable part of my overnight stay.

Functional, new and clean — if a bit pricey at the $ 109 rate we booked in at the middle of the week.
Rooms were modern and well furnished if not exactly spacious as is the trend these days, and maid service was quick and complete, always an unknown in these properties. Breakfast was a meh at best, but better than nothing. Expect coffee and yogurt and you’ll do fine.
Walls a bit thin — pack a noise machine/​app. Unless you enjoy listening to your amorous neighbors have a 5am go. If so, $ 109 might be a bargain for you.

I stayed at Fairfield Inn & Suites with family while visiting in Charlotte. This was my first time staying at a Fairfield Inn hotel. The front staff was polite and professional during check in. Our rooms were clean and spacious for the price. There was a small pool for guest. Continental breakfast was severed in the morning. Chain restaurants were located near the hotel. I had a pleasant stay at this location. Two thumbs up!

Hotel is pretty fresh and clean. Free wifi in room and in the lobby. Can’t ask for much more as a business traveler.

Recently stayed here while in Charlotte for a concert downtown. Really nice staff, and a nice, clean place overall. If you give me access to cookies and lemonade, though, I’ll like just about anything… :)
The room was comfortable and clean, and they offered a generous free breakfast in the morning. It was super easy to get to the arena the night of the concert and to NoDa the next day.
Do it… go!

Nice Fairfield. Even nicer staff. Jamie is awesome!

I’ve stayed at the Fairfield Inn and Suites on Independence Blvd in Charlotte/​Matthews on a few occasions and have always had an enjoyable and restful stay. Like most Marriott properties this location is clean, well maintained and staffed by friendly and courteous people. This location is pretty new (in fact, I had to add it to Unilocal!) so it’s still in fantastic shape. When you look at the alternatives in a 3 – 5 mile radius, this is by far the nicest option available — even compared to the Courtyard further down Independence. The rooms are always quiet and are very clean; beds are comfortable and the climate control units are pretty quiet. If you’re feeling like splurging the king jacuzzi suites are pretty fantastic and the jacuzzi looks like it’s actually cleaned properly. Breakfast is what you would expect from a Marriott.
This location sits back off of Independence a bit, so it gets less road noise than you might expect given it’s location. It’s accessible from either Independence or from Sardis Rd if you turn into the Chili’s lot and drive behind the restaurant.
I live here in Charlotte, but my wife and I frequently take date a night out while the grandparents watch the kids, or we take «personal recovery days» away and each spend a night out relaxing. This is our new go-​to spot after trying many of the other Marriott properties in Charlotte. It’s close to home, close to dining and is extremely clean.
Only downside is that, like with most Marriott properties, the Market is extremely overpriced and there aren’t a lot of alternatives in the nearby area for finding a snack or a beverage. Sure, you can go to the restaurant, but if you want a drink in your room, be prepared for the exorbitant cost of the Marriott Market.