Dash Courier and Logistics

I needed two court files copied for a new client who had to file a critical document just prior to the expiration of the statute of limitations. The dispatcher «M» gave the courier the wrong file number. This, despite me repeating the correct file number several times for her. This meant the courier went to the courthouse and copied the wrong file. THANK GOD he called me right before he left the courthouse and I — rightfully feeling shakey about the dispatcher — asked the courier to go over my order. I caught the error and was able to avert a statute of limitations crisis for my new client. The courthouse was also about to close for the day. Did I get an apology? NOPE! Just a bill for approx. $ 160! (I suspect I even had to pay for the additional time and cost of copying the WRONG file!) Won’t be back!