Carmel Day Spa & Salon

Experience and knowledgable team members. Irma is great stylist with over 15 years experience trained @ Vidal and many other well known salons. Shoreh is also a veteran in the skin and wax industry «queen of waxing».

I bought the Groupon for a Kiwi facial before I read the reviews. After reading some of the other more negative reviews, I was nervous about it not being a good experience. But obviously, since I already had the Groupon, I went ahead and made my appointment. The other reviews aren’t wrong necessarily. The facial wasn’t the most relaxing one I’ve ever experienced. I will say, I was about three minutes late arriving, and she did not take away any of my time, which I would have expected. The aesthetician was a little rough, and at times it felt rushed. That being said, I didn’t necessarily get the facial because I wanted to have a extremely relaxing experience that did not perform the functions a facial is supposed to. The aesthetician seemed knowledgeable, and did a good job in terms of the functions of the facial. In a lot of ways, I felt that her being slightly «rough» made the facial more effective. She also offered to do an upper lip wax for me. I explained that my skin, in the past has been very sensitive to waxing, that it usually causes a lot of redness and even some scabbing. She explained that her wax is very gentle, and gave me some tips on specific types of lotions to buy that will reduce other side effects. I decided to go for it, because it did need to be done, and she did a great job. The most thorough upper lip wax I’ve ever had. She waxed in small portions, instead of one big strip. It’s not red or swollen, and I am pretty confident that I’m not going to have the same side effects I’ve had in the past. Overall, it was not the best facial ever gotten, but it was pretty good, and I’m not writing this place off. If nothing else, I will probably continue to go back for the upper lip waxes.

I looked all around Charlotte to find my new hair salon after I moved from out of state and love Carmel Day Spa. It’s a house turned into salon so it feels cozy and comfortable. Erin Scrudato does my hair and she is AWESOME!!! She is the only person that I’ve been too who actually listens to what I want and understands what I mean. She colors my hair so well that people thought it was my natural color!

I purchased a mani-​pedi off Groupon. I would say this was the worst mani-​pedi I’ve ever had in my life. The nail technician had no idea what she was doing. My polish was off and less than 24 hours I will not be going back.

Decent looking place inside, nice workers. Got a mani-​pedi. Two days later, ALL of my finger nail polish had completely fallen off. Polish chipped off each finger in one whole piece. Must be bad products they’re using. Such a waste of time and money

This salon is awesome… Houda is so helpful and really made my experience wonderful. Don’t let the negative reviews deter you from going to the stylists here.

I didn’t even receive half of my expectations… you would think that the area this salon is located in you would get outstanding service (maybe it’s just me). Anyway… I waited 5 weeks for this service!!! The pedicure felt rushed, the massage chair was broken, the nail tech lady was rough with my toes, and what about the massage??? I don’t call 30 seconds of laying hands on me a massage! I will not ever come back not even to the salon — imagine that experience. She even kicked me out the chair and the room for her next client lol wow no dryers for my feet — don’t let me get started on the nail polish job… I’m so done! at least the water was good.

Nail services felt very rushed, and not relaxing at all. Front desk said the owner would get back to me multiple times and never did. Not going back.

DO NOT WASTE YOUR TIME OR MONEY ON THIS PLACE!
I purchased a couples’ massage and got a last minute cancellation because one of the techs had to leave the country. I had booked a hotel room as I live 90 minutes away and wanted to make a fun weekend event out of the this. We tried to cancel the hotel, but no luck, so made the trip to Charlotte so we would not lose the hotel payment. We rescheduled with Carmel and received a call the morning of the appointment regarding a cancellation… Could we make the earlier time? Unfortunately, since I don’t live in Charlotte I did not change the time and kept the original appointment for that afternoon. We were 10 minutes away when we received another call to CANCEL this time because something came up and one of the techs had to leave! Are you kidding me? I already spent time and money on 2 drives to Charlotte, hotel and gas money and it all for nothing! Big waste of time all around. Owner was no help, did not offer anything extra for the inconvenience and had the nerve to chalk it up to bad luck! I agree… never should have made the purchase… Too bad I have to waste a star on this place!

My 14 year old daughter had her hair cut using a Groupon. I did not go with her and could not believe when she returned her hair was cut but it’s uneven everywhere. She’s in tears and we are going to have to go someplace else to get it fixed. I can’t even imagine who cut her hair… she said it was someone with a 10 year old daughter but I have to wonder how long that person has been a «stylist». I wish I would upload a photo for all to see that this review is not subjective… my daughter’s hair was layered in the front on the right side and given a blunt cut on the left side and the back which is incredibly uneven. I would have done a better job. BUYER BEWARE!

Don’t buy the Groupon for this salon! I thought — how bad can a mani/​pedi be for $ 25 especially in a salon. I couldn’t wait to get out of there. Stuck in a small room with door shut, no music, no tv, and no personality from the nail technician who seemed to be new at what she was doing possibly. Very limited massage during the mani/​pedi and was just basic, not spa quality. Thankful I had my phone to play on during the pedicure but staring out the window at passing cars or at the wall during manicure was dreadful. When she was done with manicure pretty much kicked me out of the room to «dry» my nails while sitting in lobby area with no nail dryers while she «got ready for the next person». Will be back at my normal walk-​in salon for nails next time!

The absolute worst! Got their Perisian gettaway package, it was a Cold, bad atmosphere, owner tried to sell beauty products during the entire facial while telling my wife she had terrible looking skin and needed to buy everything. To top it off they cancelled the mani/​pedi at the end with 0 notice. I can’t believe that my bday give to her turned into complete crap. Run Away! Never ever go here.

I went here a while back. And thought I would write a review after seeing an offer on a local discount site. DON’T GO!!! This place is more salon than spa. It’s not relaxing at all. And I got my brows done. And I was crying by the end! I know brow work is not always pleasant. But it can be! I’ve found an aesthetician that actually makes me fall asleep while she’s waxing and tweezing. And she is NOT at Carmel Day Spa. The place was cold and lacked a relaxing atmosphere.

Please do NOT go here. I’ve been here twice and the latter experience will definitely be my last. All the recent reviews on here are bad for a reason. For the past four years I’ve grown my hair out from collar bone to almost low back length. I took great care of my hair. Regular keratin treatments and constantly using oils to keep my hair healthy and strong. It was finally time for some color so I booked an appt. I adamantly told the girl cutting my hair that my hair was a security blanket and that it was FINALLY the length I’ve always wanted it to be so please don’t cut a lot. I asked for an inch to be cut, and the hairstylist agreed. When she spun me around in my chair I was SHOCKED. She had cut A FOOT of length from my hair. 12 inches! My hair is now back to my collar bone. The longest «layer» I currently have is at least 2 inches shorter than my previous SHORTEST layer. I’ve never been so upset. It’s not even a good hair cut. The layers are completely off and the «V» she was supposed to cut is almost non existent. I have a small little layer of hair at the bottom that just looks like she missed when cutting. PLEASE DO NOT GO HERE! You will regret it immediately.

My husband bought me a massage here for Mother’s Day. I have been here a couple of times before & always had a good experience. This time, I had 3 appointments cancelled because each time the therapist had a sudden emergency. I was offered a facial as an apology, but that is not what I purchased or wanted. This is a terrible way to run a business.

Don’t trust your hair to Carmel salon.

Well this will be my last visit here. I came a couple of years ago for pedicures and once I’d find a nail tech I liked, she left. Lots of turnover. But with recent Groupons for a pedicure and a facial, I decided I’d try it again. Last week I had my pedicure and sure enough, new techs. She did an ok job (my big toe had bubbles on it). However, even though it was 3:30 on a weekday afternoon, when I checked out and asked for change for a $ 20 to tip her, she said there was no change (she did open the cash drawer and there were only $ 20’s). None of the other girls in the spa/​salon had change either. She came back and said she had a $ 10. So reluctantly I tipped her $ 10 although I only intended on giving her $ 7. Maybe not much difference, but the purpose of buying a Groupon is to SAVE MONEY!!!
I went back this morning for my facial. My aesthetician was nice enough. However, I felt her movements were a little «rough». It didn’t hurt by any means, I’m just used to a gentler touch when getting facials. Also, the overhead lights were bright and on the entire time except when she put a mask on my face and I could hear lots of noisy footsteps above. After applying the mask, she worked on my hands. While doing that, her cell phone rang (a loud funky ringtone)! Although she said «excuse me» twice, she didn’t attempt to turn it off. While my mask did its thing and she had my hands moisturized and tucked under the covers, she left the room and returned twice. The door was not a quiet one so of course I heard it clearly! Then it was the end of my facial and she wiped off my face and hands. Although my face felt good, it was not a relaxing experience!
So now to a new place. ..

Recently went here to get a mani/​pedi. Would never pay full price for the services I received here. Waited 20 minutes after the time my appointed was made for before I was helped. Was looking for a bathroom to use, but there was no one at the desk to ask where it was. My pedicure turned out good, but the lady seemed very rushed and in a hurry to get my manicure finished.
I only went here because I had a grupon, so for the price I paid it was alright, but will not be going back because of the overall poor customer service I received.

I bought a «rose massage with champagne» on a groupon for $ 50 – that’s way more than anyone should ever pay here! When we walked in, the hairstylists just looked at us, no one gave us any direction on what do to (no receptionist). So we sign in and some random person comes to look at the clip board and then looks at us and says «oh I’m not the receptionist, I was just looking.» Finally two assumed masseurs came to get us and when they asked if we needed to use the bathroom before out massages, they sent us to the employee bathroom where another girl was doing laundry! Also since there was no one there to have us fill out paper work, they just asked us random questions on the way to the rooms about focus areas, pain, etc. There was no mention of champagne afterwards and we were basically pushed out the door. Very unorganized and very unprofessional. I would not recommend this place even on a groupon!

I bought a coupon for a pedicure. — it was ok for the discounted price, but I would certainly never pay the full price for the pedicure! I doubt I’ll even buy another coupon deal for this salon.