Buffalo Wild Wings

horrendous (1÷19÷2016) service in the bar area, before, during and after wings arrived. lots of staff walking around while the female bartender talked to one guy at bar. we sat there close to 15 minutes to order. when she (da bartender) finally arrived, she did give apologies for the wait??? wings arrived lighting fast, delicious, but my glass of beer was empty and the wings were HOT! had to get up and interrupted bartender talking to the same guy still, she asked if i needed something, as im holding a large empty beer glass, lol ok, not a problem, its her first week on the job, right? well, now im done and want to leave, guess what, no check, no bartender, so i went looking for the manager. guess who i find yakking on the other side of restaurant? 10 minutes later i FINALLY get my bill at the HOTEL CALIFORNIA (can’t get out).
BAD, VERY BAD SERVICE!

Good bartender
Terrible food
Maybe I’ll learn to give up on this chain
Wings are never done and nasty
Fries with cheese and bacon is a congealed inedible pile of garbage
Seriously
Go elsewhere, this place is terrible

I admit I have a thing for Chicken Wings and BWW is the best chain for them that I’ve found. I especially like their hotter sauces.
Service is always quick here if your order wings. It’s nothing fancy so expect to receive your wings, fries and celery in paper containers. You can normally order your wings in groups of 5 unless there’s a special on wings and then there’s no limit on the number. The wings are small here but they are always hot and tasty. They also have boneless wings.
Service is average. Your waiter or bartender often disappears and you have to flag them down. But it’s a chain restaurant. It’s just a job for some people and that’s usually fine. I just come for the wings.

Everything about this place puts you in a good mood!
We ice cold brews on the deck, a fantastic, vibrant waitress and amazing food! While we were enjoying the beer and phenomenal fried cheesecake nuggets with caramel sauce… (Oooh yeah, so good!!) the manager checked in on us and let us know of the upcoming game nights and events.
reat service, great food and great atmosphere!

Upgrade the salad please. Just not good. The chicken wings are great. The appetizer are good too

This location might actually have had the best service of the Charlotte area stores but it’s in the proverbial transitional area. My car, sitting within 25 feet of the front door on a busy Monday night (football game etc.), was broken into.
Perhaps not their fault but the risk outweighs the reward for returning.

Great wing’s and atmosphere. Great for watching the games. Football, college football, basketball.

Me & my wife are fans of the wings here but the costumer service is not too fantastic, and tonight when we were picking up some food we witnessed a costumer yelling at a young lady (employee) for an incorrect order, and the employee started to cry. I mean this costumer was harsh!!! And as the manager (will) stood there he said nothing to defend his employee. It was heartbreaking & really upset my wife especially. I know costumer service is important but cmon manager do better.

Terrible service, messed up multiple orders and wasn’t able to get a complete refund for godawful experience. Will not recommend to my greatest enemy.

I was there for 30 min and we were waiting for the waitress to take our order. At this point we were about to leave but we decided to stay since it was 10:40 and no other restaurant was open. (We wanted to eat wings)
Finally after 35 min the waitress came to take our drink order. She talked to us with really bad attitude.
I ask for a lemonade and my friend ask for water, she brought the water and she just put the water on the table without saying a word and no even look at us, and she didn’t give us straws. After 8 min later she brough my lemonade and took our order.
The food was good thats why we always come back to eat wings and burgers, but the service is awful.
This place needs to have better servers, if you read other people’s reviews you will see that im not the only one with this problem.
i hope buffalo wild wings get better on the service.
(Ashleight)— waitress name. Really bad service!

Wings work out to be one dollar per wing which seems expensive to me. The boneless wings really aren’t any better than what McDonald’s serves. Beer is expensive as I paid seven dollars for a Guinness draft. Service was slow. I had a black and blue burger with fries that was pretty good. However my friends that had the wings have decided not to return to this restaurant.

SUCH atrocious customer service. It’s a shame because their wings can be good… Sometimes. But this place is just completely substandard. Wish another Wing Zone would open up in my area.

Casual place that is great to hang by yourself or with friends. They are good allergy friendly too! Ask for the food allergy list from your server. BBQ wings are delish.

Excellent service, great personality in staff. I was surprised to see the negative comments. LOVE their wings!

Service was spot on and the Lemon-​Pepper dry rub hit the spot. It took a little longer then I thought it should. Our waitress was very attentive and kept the drinks full without issue. Potato skins with bacon, yes please.

I think everyone knows what to expect here for the food, so I’ll skip that and add my review to the torrent of other reviews that lament the miserable service at this place. If I could give this place negative stars I would. The manager doesn’t know how many bartenders to schedule on a busy night and consequently they are miserably understaffed on popular sports game nights. Then to top it off, when the bartender does get a minute away from making drinks for the tables, she instantly jumps to her phone to update facebook or send a few texts to friends rather than check her own customers seated at the bar. Meanwhile, empty beer glasses are piling up at the bar and everyone is looking thirsty or wondering where their checks are so they can leave. There is nothing more miserable than sitting for 30 minutes and being ignored by a bartender that is walking right in front of you.
Shame on the manager for not having a clue about his staff’s lack of attention to customers and not knowing that SO many customers are unhappy. As for the bartenders… find a new job because it isn’t hard to keep people’s drinks full and ask them if they need anything else more often than once every half hour instead of updating facebook and sending texts.
What’s even worse is that for all the TV’s that they have, they basically have them tuned to two channels even when those channels only have the same boring sports wonks droning on and on about the NFL that are over and done with. There’s a ton of other sports out there that are going on and GOOD sports bars know this. BWW doesn’t have a clue about being a real sports bar.
Go somewhere else, because the service at this place sucks and that a bit unusual for this chain. Corporate needs to step in and do some serious house-​cleaning of the staff here.

Awful service standard bbw food.
Came with my lady friend for a late night meal.
Took at least 15 mins for a server to come to our table. He forgot to bring us water until I flagged him down.
Time between him greeting us and getting us our waters, 30 mins.
Manager came up to is to ask how everything was while we were eating but too little too late I’m not one to make a scene.
This place is slow and careless but that seems to be the trend at any bww.
Don’t expect much from this place.

My boyfriend lives around this area so we frequent this location quite often. Or, rather, we used to. We’ve given this place several chances and each time the service has been worse than before. Every time we would go, we’d be seated for 10+ minutes without being greeted, until I would finally get up and ask the hostess where our server was. Once the server would come over, we would get no apology or any type of acknowledgement that they’d kept us waiting. This has happened on multiple occasions and at several different times during the day.
The food is good, and that’s why we would keep coming back. But the service is horrible and if you do decide to go to this location (I’ve not had the problem at other locations) be prepared to either wait or track down your server.

I don’t usually write reviews for chains, but I am for this one because I don’t agree with the extremely low reviews. I was here on New Years Eve and they had so many catering orders plus a full house that orders were running 45 min behind. Our server told us immediately but we still stayed. He kept our drinks filled up the whole time we waited even though we just had waters. I love the boneless wings here. I love BWW and this location is a great one. Its a very new location too :)

Do not eat at this location! My friends and I used to go to this place all the time and it was great until they had the remodel. The service became lazy and the food took a turn for the worst. We ordered takeout back in March and we all had food poisoning the next day. We didn’t go back for awhile for obvious reasons, but last night we decided to give it another try since it is the closest BWW to us. The results were disappointing. We ordered the chicken nachos, a nacho burger, and a chicken salad. We got nachos without chicken. or cheese, a soggy burger, and the most disgusting lettuce I have ever seen. It shocks me that an established restaurant would send food out looking like that. I’m sad to say that we will never be eating from here again. Find another BWW and avoid this dump!