Tread Quarters Discount Tire

I stopped by to get an oil change around 1:30 PM on Sunday, June 12^th. Waited in the lobby for about five minutes, there was no one around and no bell to ring to call for someone. Then the phone ring and someone came in from the garage, didn’t even acknowledge me, and answered the phone. I left my house, drove to their establishment, and was shown that someone calling in is more important than a customer that actually comes into their store. After the employee finished talking on the phone he walked away as if he was going to go back to the garage. I tried asking him if some could help me as he yelled something to someone in the garage, and then he came back. I asked how long it would be for an oil change/​tire rotation, he said it would be about an hour. There was no one else waiting in the lobby. An hour??? Thanks Tread Quarters for showing me what terrible customer service looks like, I won’t be back.

Do not take your car here! I came in for an oil change and they tried to tell me I had $ 600 dollars worth of repairs after the oil change price! I ended up taking it to another mechanic for a second opinion and was told nothing was wrong with my car. I will not be returning to this place ever again.

Terrible place and would not recommend. Tried to charge me $ 125 for an oil change, without explaining any charges on the invoice. Counter staff were not customer service focused at all. There is too much competition for car services to put up with a place as bad as this. Bad price and would recommend Firestone auto up the road for better value and friendly service

I don’t normally jump on here to bash a company but Treadquarters is awful. I took My car in and explained a few problems and they fixed a few of them and told me the car was perfect. Drove off the lot with the check engine light still on and the engine still stuttering (I had to be at work I couldn’t turn around. Besides if I did the car might stall in the middle of Sam Rit) like when I brought it in. I then took the car to SpeeDee on Savannah (highly recommended 5*) and they explained what was wrong and it was fixed.
I called treadquarters and they basically called me a liar and said the car was fine. The GM and Regional Manager both told me the same thing and refused to compensate me anything even though they let me drive away with a car that wasn’t functioning properly. Offered me a free oil change (which they ways try to CON you into another repair) which I refused.
Not only this but the shop was dirty and not well kept at all. Save your time and money and go to another shop with employees that care about you and actually want your car to get fixed. I will never set foot in a Treadquarters again even if my car is burning down.
Edit: I contacted Brittany V and she was willing to give me a refund on the service charges and I graciously accepted to pay for the parts that were put in the car. Thank You Brittany, somebody in the company is willing to talk to and actually listen to the customer.

Took about an hour for an oil change/​tire rotation. They are getting an extra star for not trying to upsell me on more services like most other automotive service places do.

I went here first thing on a Tuesday morning for a basic oil change. I was only one of two customers there at the time. I ended up waiting for over an hour. That’s a bit long on a slow day for just an oil change in my opinion. Luckily, I had my trusty Nook to help pass the time. The manager, Curtis, while extremely nice, was equally focused on an up sell. He came out to try to convince me to get a «better» oil change for a little more money. When he saw there was no dice on that, he came back later trying to persuade me to get an alignment and FOUR NEW TIRES. No thanks!

Went in and had $ 750 worth of work done to my truck, including an alignment. The minute I pulled out of the parking lot I noticed my truck pulling severely to the right. I didn’t have time to take it back immediately so I took it back a few days later and it was «corrected» for free. Once I left I could change lanes across a 3 lane highway without even touching the steering wheel. Terrible! Absolutely terrible! Needless to say I took my truck somewhere else and had it corrected.

Went there today to get rotation and alignment. They accidently changed my oil so I had to wait a long time. I didn’t complain or ask for anything but the manager Curtis took care of the whole thing. I will definitely go back because they know how to treat a customer!

Called and was told 45 minutes for an oil change and tire rotation. Showed up at 12:15pm on Friday, May 25^th with my Tahoe and the 45 minute time was confirmed by the guy at the desk. An HOUR AND 50 MINUTES later my car was finished. This only happened when I went and asked how much longer it would be after I’d been waiting an hour and a quarter. I walked by the door to the garage area a couple of times during my wait. Both times the three employees I could see were standing around talking to each other with their backs to the truck. After I asked how much longer, I watched the guy go into the garage and he made the «wrap it up» signal to the guy who was sitting on a stool in front of the truck twirling a rag around in the air.
No Wifi. Waste of two hours and they made me late to my next appointment. WILL NEVER BE BACK.