Crews Subaru of Charleston

I have to give a thumbs up to Tracie and Jerry who were the saving grace to my experience at Subaru. Tracie excels in communication regarding Internet Sales. She followed up on everything. Jerry, the sales manager, was also a great representative in customer service. He stepped in after my slick salesman, Rhett failed in the customer service department. I noticed a crunching sound in my preowned car’s test drive. In the true stereotypical car salesman style, he assured me it was nothing. Nothing turned out to be 2 bad CV joints. He was nice about the first repair (day after purchase) but became nasty after I noted the second one (day 2 after purchase). Rhett seems to treat female customers like they can be bullied and do not have a clue about cars. He was then rude to my friend who took the car up there. Thankfully, Jerry stepped in and took care of the issue. The Subaru service department did a good job and we are happy to have the car. The price for the car was competitive and that was also a positive for Subaru (and we looked at cars all over Charleston).

Purchased a car ~ hassle free. Everyone extremely nice and helpful. No «typical car sales person». Good experience.

I leased a Legacy. Robert was the salesperson. Great experience. I would recommend you use them if you can get a price that is at least what any other dealer would charge. No need to go to eBay when these guys are right here. I will probably do my service with them.

I was driving from Virginia and had the dreaded «check engine» light come on. Crews fit me in on a tight timeline, and gave me great service. Highly recommend them!

Just horrific. The pictures online of all their cars are just enough out of focus so you can’t see imperfections, such as curb rash on all four wheels. Also I went to inspect a 30k car Tracy in internet sales told me it was in excellent condition. I told her I didn’t want a pushy salesman and I’m coming from Savannah ga. I got a fast talking northerner, I’m from there and I hate the trickery. So even tho this car had a clean carfax it was damaged on all four corners, obviously has had several accidents, the interior was beat and it had 2k more miles than was advertised. When I said we didn’t want it they asked if I wanted to make an offer I said no. And they seemed shocked.
I’m an automotive professional. I know trickery, this stealership will push you into a car. If you are buying used go to carmax they will let you make your own decisions. We did now I have a perfect car with 14k les miles more options for only $ 1k more. All their prices are fair below kbb and they do everything they can when you ask. It was nice to wonder several of their lots for hours and not be annoyed by a salesman following me or not giving me space to make a choice.

I just experienced my first visit to the Crews Subaru service department. I bought my Legacy in Conway (after a negative sales experience at Crews… sales department SUCKS) and after reading the reviews here on Unilocal,I was a bit leery about bringing my car here. I’m happy to report, nothing less than outstanding service! The individual I dealt with was Mark. He greeted me promptly, very kind when I explained the issue, he directed me to the comfortable waiting area and had my car fixed and ready in what seemed like no time at all. He explained what they had done, I left a happy customer. I’ll certainly be back for all my service needs. And if you’re looking to purchase a Subaru, I recommend taking a drive to Conway. Don’t waste your time here. Crews service, yes; Crews sales, gosh no! Just my opinion.

After bringing in a 2007 forester to have a clunking noise investigated, I was told I needed a new wheel bearing for $ 550. Not only was this untrue, but I was sent on my way while a part was ordered. After getting home and deciding to investigate because the noise got significantly worse, I discovered that the front left wheel had all 5 of its lug nuts loose and the wheel had approximately 3″ of play side to side. The first thing done in diagnosing a wheel bearing is to manually shake the wheel and observe play. If the service techs even looked at my car in the two hours they had it, they never once touched that wheel. I was sent home in an incredibly unsafe vehicle. The service department is absolutely atrocious, and downright unsafe. Don’t visit this dealership.

I was hesitant to go here because of the bad reviews, but my oil was leaking after getting an oil change from Glasspro in Mount Pleasant so my husband told me to go to the dealership. I didn’t have an appointment, I just walked in hoping to get my car fixed as soon as possible. When I walked in I received a friendly greeting from Mark Taylor. I explained to him what was going on and he pulled the car into the shop for the mechanics to look at. I sat in the waiting area for a few minutes and he came out to get me so he could show me what was going on. He wasn’t condescending at all. Him and the mechanic (didn’t catch his name) were very informative and helpful. It turned out that Glasspro did something wrong when replacing the oil filter and there wasn’t a tight enough seal. They showed me how the oil was leaking all over the underside of my car. Since this was the result of using a third party repair shop, it wasn’t covered under my warrantee, but it turned out that all they needed to do was change the oil and oil filter which only cost $ 34.95 plus tax. They informed me that my brake pads needed to be replaced as well, which I initially said yes to, but my husband said he could do it so I told them not to do it. In the end they changed my oil, gave my car a full inspection, and washed my car for me all for under 40 bucks. And I was out of there in about an hour. Mark Taylor was friendly, knowledgeable and professional. I plan on going back here for all my oil changes and any other issues with my car. I recommend you do the same, and if you’re concerned about not being treated with respect, ask for Mark.

We took our car into Crews Subaru last month and told the service rep that we had an oil leak that we’d like fixed. My husband told him that he’d done some research and suspected it was leaking from an o-​ring @ the oil cooler adapter. Matt Davis, the service rep, had a tech look at the car, came back and said «it’s power steering fluid leaking from the front seal of the power steering pump-​a common problem-​and they could not find an oil leak.» We’d had some trouble with air in the line of the power steering a few months back and lost some fluid, so we didn’t question his certainty. One day and $ 500 later, he called and said our car was ready. He said they cleaned up under the hood and did a multi-​point inspection that included checking for leaks, topping off fluids, etc… Got it home and realized it was still leaking fluid, even worse than the first time. Took it back. This time he said it was leaking power steering fluid from a banjo bolt that didn’t seal properly and he would need to order a factory bolt. Three days later, we got a call saying the car was leak free and ready to go… again. We asked what seemed like a logical question «could it have been leaking from the bolt all along and not the pump?» Matt immediately copped a defensive attitude and started on a tirade about how they run a «clean business» and aren’t there to rip people off, and made several other condescending remarks that aren’t conducive to the «outstanding customer service» they claim to have. We drove 2 miles home, and guess what? STILL LEAKING, so back to Subaru we went. The next day, Matt calls and says they’ve definitely found the leak. It was leaking OIL from an o ring @ the oil cooler adapter plate (imagine that-​just like we initially told him). He said it was «just pouring out» (how was this not seen before now during any of their inspections?) He said it was fixed and ready to go for $ 77. I told him I’d be there in the morning… again. We arrived at Crews Subaru around 7 a.m. (they open at 7:30). We were hoping to get the car and get the hell out of there for the last time. When we pulled in, the first thing we noticed about our car was the hazard lights were flashing for what I have to assume was all night, since we were the first ones there that morning. It was unlocked, so I was able to reach inside and turn them off. Secondly, we saw a BIG PUDDLE OF OIL under the car. As Matt was about to hand us our key and take our money, we told him about the lights being left on (which he tried to deny and say that they weren’t) and we told him that it was STILL LEAKING OIL and offered to show him the puddle. Without saying another word, he left and returned with the service manager, Jason Parish. Jason said he would get the car on the lift and have his tech find out what was going on and get it fixed right away. Gee, isn’t that what they SHOULD have done two visits ago?! Jason was polite and appeasing and gave us a card for a complimentary oil change for our troubles, but it doesn’t begin to make up for the inconvenience, incompetence and attitude we had to deal with already. When we told him about Matt’s attitude and customer service skills (or lack thereof) he excused it as «frustration». Frustration??? I think if anyone should have been frustrated it was us. In the end, as my husband stood in the shop and watched, they replaced all 3 orings @ the oil cooler (instead of just the 1 they replaced previously), we were charged for the parts but not labor. Two hours and $ 35 dollars later, we are now truly leak free. However, I would not recommend their service department to anyone.

Service and repair team is unprofessional, condescending, and ill-​equipped to do a thorough job repairing their own cars. Some mechanics and advisors try really hard to help the customer but the service manager and support team have no understanding or professionalism when it comes to customer service. I brought my car in for a scheduled appointment and was promised a loaner car because they thought repairs would take more than one day. The loaner was unavailable and they wanted me to go to enterprise to rent a car, which they did agree to pay for. After being at the dealership waiting for the loaner for over 30 minutes I needed to get to work because I am a college instructor and had a class to teach. I was upset but calmly explained that I would have to bring my car back when A loaner became available and asked them to contact me as soon as possible. They never called. I called several times and they offered no solutions other than going to get a rental car which I did not have time to deal with. I found out later that the entire service team laughed and exhibited a tremendous amount of disrespect and unprofessionalism once I left the dealership. They talked trash about the «crazy customer that left without service» throughout the morning –in front of other customers and any other staff member from the dealership that would listen. Coincidentally, my daughter had been sitting there the whole time. She would be the first to point out any unreasonable behaviour on my part! She agreed that I was very reasonable and understanding despite being upset. My car really needed this service! She stated that their behaviour was very unprofessional and rude. Why couldn’t they have used their energy to help rather than hurt their customer?
More importantly, every single time that I have taken my car to this dealership’s service repair center, I have had to return it for work that is incomplete or not done at all. If I tell them that something is not working, they immediately indicate some operator error— media hub, seat adjustment, etc. in a condescending manner. Every single time, these have turned out to be legitimate issues and warranty work.
Don’t bother… You really DONT have to bring your car to a dealership for repair. Just keep records from wherever you DO. Get service. This place is a train wreck!

When I first walked in, there was a service rep playing Scrabble on his phone. He did not even glance up to greet us, not exactly setting a good tone for me.
However, that all changed when Jason Parish assisted us. He introduced himself & explained to us the various things that could be wrong with the car. He didn’t pressure us at all & kept me & my husband (& all other patrons in the waiting room) filled in on the status of their car & even gave the cars complimentary car washes!
Jason Parish saved my review from my first impression of this place. I would definitely return for this level of service he offers!