Goldworks

I don’t write reviews all that often, but gotta say… I give this joint five super enthusiastic stars! My husband went in first… He needed his wedding band fixed after it split. He also wondered whether it could be made somehow stronger AND daintier. Ted made it happen… melted it, thinned it out and got rid of all the uncomfortable edges, all for what seemed like a very reasonable price. My husband was totally stoked with the results. So I went in with my engagement ring, which had sharp corners which were always getting stuck on things and pulling on shirts… My idea was that it be taken apart, turned into a simple necklace AND a basic band. I was taught a lot about how the process works and what problems arise when there’s not so much material to work with. In the end, we came up with a perfect design and I honestly could not be happier. We find the folks to work there to be super helpful, energetic, available and happy. We’ll definitely be going back to them for future jewelry needs.

My fiancé and I came here a little over a year ago looking for a unique engagement ring. Both Ken and Ted have wonderful rings to choose from. We decided to customize Ken’s spiral design by using an opal instead of the typical diamond. The staff was incredibly helpful and kind throughly the whole process. We were so pleased with them we went back for our wedding bands, which again we got customized at a lower cost than other jewelry stores in the area.

I enjoyed my experience at Goldworks in Chapel Hill. I love jewelry and they have some really nice rings. I bought a ring and I changed my mind and I was able to exchange for another one I liked better.
The customer service was very good.

Absolutely no knowledge of wedding band wraps. Overpriced and the goldsmith was utterly rude. Will not receive my business again nor would I recommend this store to my worst enemy.

My spouse and I love this store!!! If you like jewelry or glass art, this is a MUST SEE STORE!!!
We have been shopping at Goldworks for years, purchasing a variety of glass art pieces and rings for various occasions! We have developed a great friendship with one of the workers, Cathy! She is always very helpful whether we are discussing the latest art collection or the newest in the numerous lines of jewelry!

Excellent customer service and high skill. I am very pleased with the wedding band I had resized. The piece was very special to me, and the results were flawless. I would definitely recommend anyone to come to these folks.

Goldworks is fantastic. Ken, one of their Jewelers, made my wife’s engagement ring and wedding band from scratch. They came out absolutely stunning. I am constantly looking at the rings because they are so beautiful. They are platinum with Hearts on Fire diamonds. Ken helped us design the rings. With the engagement ring, my wife had some good ideas and what he ended up making was totally classical and beautiful. She loves it. I don’t know anything about how to design something like that but it came out perfect. He resized it for her for free when it didn’t perfectly fit her hand. After that experience, I was definitely ready to go back to him when the wedding came around and we needed our wedding bands. I bought my wedding band online (a bit cheaper) but with my wife’s we definitely wanted Ken to do it. He is very reasonably priced but more so I can tell he is super careful, very precise, and absolutely trustworthy. He has the creative artist in him but also the precise scientist. He approaches projects with seriousness and joy at the same time. You can tell he loves making jewelry but that he could do other things with his life if he wanted to — he’s a very smart guy and has had a couple different careers when he was younger. He works from home mostly and comes to Goldworks only a couple days per week when someone makes an appointment. Anyway, I just think we both loved him and wanted to go back to him because we liked him personally. So, he designed a matching wedding band for her engagement ring, and it very perfectly hugged the engagement ring, with the diamonds set such that it fit snugly up against the engagement ring. My wife liked the design of it in theory, but when she put it on, the combination of the two rings was too much bling. So we asked him to remake it (!!) which we felt really bad about, but he was happy to because he wanted us to be happy. He made a completely new ring — it wasn’t just an adjustment — he got new metal and everything — and set the diamonds straight across so that rather than hugging the engagement ring, she can now wear both on separate hands. He made that new one for FREE — very very nice of him to do that. Also he resized the engagement ring so she could wear it on her right hand. That was actually the third resizing of that ring he’s done — again — very patient and kind and — as usual for free. Goldworks in general has amazing customer service. I really feel like they disserviced themselves by being in that mall that is sort of struggling with customer flow. This is a store that deserves more customers. They are fantastic…

I cannot believe how amazing the service is at Gold Works! Janet and Char were absolutely amazing to work with. My fiancé inherited his great Grandmother’s gorgeous engagement ring and wedding band from 1925. Unfortunately, the ring had quite a bit of damage due its age and previous repair attempts.
When we arrived, Janet immediately sat down with us to review the condition of the ring and discuss our budget and dreams. We knew the priority for us was repairing the metal to ensure the ring could last another 90 years. Secondly, we knew that we didn’t want a diamond for the center stone. She listened to everything we said and took the time to walk us through the perfect stone decisions. We ended up selecting a silver lavender spinel that perfectly compliments the gorgeous vintage scroll work.
When it came time to leave the ring for repair, Janet made sure to keep in contact so we knew exactly how the repair process was going. It was even finished a week ahead of schedule! The quality of the repair work is INCREDIBLE. It is impossible to discern the difference between the original and newly engraved areas.
When we visited Goldworks next to purchase the wedding band for my fiancé Char and Janet again spent a great deal of time helping us to select the perfect ring — at the perfect price.
I have already recommended Goldworks to many of my friends and will continue to pass on their name for amazing service.

Upon a referral from a friend, I thought I would take my grandmother’s diamond ring to have my prongs repaired and ring sized. My ring is a platinum, vintage, filigree diamond ring and I am very fussy about who works on my heirloom.
Needless to say, the jeweler at Goldworks refurbished my delicate ring to perfection. The staff is very friendly and knowledgeable.
I am very happy and will return to have my loose diamond set in a custom mounting.

I received a call this week from Janet at Goldworks. She wanted to know if I was going to accept a refund on my ring repair. I told her I had heard nothing about a refund. We chatted for awhile and it was a very pleasant conversation. She refunded completely the cost of the repair that ruined my engagement ring. I received the check today. Thank you to Janet for being so nice and for listening to me.

I took my designer ring in to be sized and they ruined the setting. It can be laser repaired so it is wearable, but it will never be the same. They tried to tell me that I must have brought it in damaged, but I have photos of it before the sizing that show it was perfect.

Goldworks was my favorite jewelery store, even before I won a free iPad Air in their Christmas drawing. Lucky me. .. but my wife was already enjoying her gift, which was a new setting of her diamond ring. The band had to dovetail a wedding ring with a curved band — a tricky custom job. Three days later the new setting arrived, and it is spectacular. We also got a free appraisal of the diamond itself by weight and class.
Whether you are looking for a unique or custom piece of jewelery, or an objet d’art, I highly recommend this friendly and professional store. Who knows — you may even end up with a new iPad!

Wren made me a beautiful ring many years ago. That I still own and still
Get many compliments on.
Wren was honest, caring, took time to really listen, and
In the end I was more than happy with the costumer service and the ring!
The detail in the band is amazing and she even used some platinum for the small
Detail on the band (an added bonus! Since at the time I couldn’t afford platinum) the price did NOT go up (just wanted to stress that! Wren added extra «bling» from the
Kindness of her artsy heart.) I will say if your looking for a unique ring, or perhaps you’re like me and have a million questions this is the place to go!
They will work with you and take the time to listen to all of your (silly or not) questions. I was beyond thrilled with the ring!

Goldworks is amazing. My fiancé had a ring that belonged to her mother that she wanted reworked into something new before we got married. We did some research into the process, and visited a few different custom jewelers to get some comparisons since neither of us had ever attempted anything like that before. The search ended after walking into Goldworks!
The staff was really helpful, Ken the jeweler sat with us and walked us through the process of re-​using the old rings materials, creating a design that incorporated everything my fiancé was looking for. I was anxious about the price, but was pleasantly surprised when we got the quote! Today when we picked the final product up, we were amazed again. The craftsmanship was great, the ring looks fantastic, and we could not be happier. I can not speak highly enough about Goldworks and their staff.
Attention to detail, great pricing, and genuinely pleasant staff make this place the best.

I went to the store today because I had an odd request. Charlotte worked with me for nearly an hour and was open and honest. She helped me get exactly what I wanted and I would be happy to work with her again anytime.

Goldworks made my engagement ring, so we decided to go there to buy my husband’s wedding band as well. We were originally looking at some gold bands, but he mentioned to the salesperson that he works with corrosive materials and was concerned about damaging the ring, especially an expensive one. She immediately agreed and suggested we consider silver since it is less expensive and damaging it won’t be as big of a financial impact. I was impressed that she didn’t steer us toward something more expensive!
They sized him and ordered the ring for him from a manufacturer, but when it arrived, it was a little big on him. They tried to resize it but there was some difficulty so they just rush ordered him a new one in a better size at no additional cost to us!
I also bought my wedding jewelry here, which I’m very pleased with and I get so many compliments on my engagement ring (made by Wrenn). Great customer service and people!

Have been wanting to write this review for a few months, better late than never. The staff at goldworks were extremely helpful on multiple occasions. I had designed and ordered an engagement ring with an online retailer but wanted to pick the stone and the setting in person so I went to goldworks. The staff helped me identify a beautiful stone that was within my price range and did a wonderful job with the setting. Not only did she find the perfect stone, but she did it in the middle of a terrible winter storm when most of chapel hill stayed home instead of going to work.
As if that wasn’t already deserving of a great review, it turned out that the ring that I had purchased was a full size too big (discovered after she said yes). Goldworks resized the ring for us for free. And then, after I freaked out thinking it had not been resized (turned out it had, our measurements were just still a quarter of a size off…) they again resized it to the necessary size, free of charge.
All that to say, the staff were incredibly helpful and I would gladly do business with them again

Local artisans at work! Support your community! :)
Seriously, these folks produce jewelry that is far from cookie cutter, which is precisely why we chose them to create my engagement ring. I was especially drawn to Wren’s designs, and she came up with something even better than I had imagined.
We did have to make two trips up there from Raleigh to choose a stone (I wanted something fairly specific, and she had to order in a selection that was more in line with what I wanted), plus two trips to pick it up. Two trips to pick it up means I went to pick it up the first time, but the ring was about ¼ size too small, so I had to leave it to be resized, since Wren was out of town that particular weekend. We went back the next weekend to get the resized ring and all was well. We also got an appraisal done for the custom ring, which Wren didn’t charge us for (that was nice). Four trips for one ring seemed a bit excessive to me, but on the other hand, we got exactly what we wanted, so I guess it all worked out. :)
Overall, I am pleased with the final product – Wren listened to what I was going for, and she created a beautiful piece of artwork that I can wear. If you’re looking for jewelry that is out of the box and is also made locally, I would definitely recommend Goldworks.

I recently got married, and my grandmother gave me her wedding ring set as a gift. I noticed immediately that the diamond was very loose, and based on other reviews I took it to Goldworks to have it repaired. The lady behind the counter was friendly enough, and explained that it needed to be re-​tipped, this is a common repair, and I’ll probably have to do it a couple more times in my lifetime.
I dropped it off before Christmas (I believe the 23^rd) and received a voicemail on the 3^rd saying it was finished and ready for pick-​up. I was very happy, as I was told to expect it by the 10^th and this was a full week early.
The good: It cost $ 81, as I was quoted, and the pick-​up was quick and went easily. Also, my diamond is now firmly in place.
The bad: One of the tips is a bit messy. I didn’t notice it immediately, but it looks like some of the metal dripped a bit when it was hot. It isn’t noticeable from far away, only if you’re examining the ring up close, but it’s still a little bit annoying and definitely apparent to the naked eye. Also, my biggest complaint was with the saleswoman. I can’t remember her name, but when I picked up my ring, she let me know there was a sale going on. I’m looking for a nice necklace for everyday, so I decided to look around. And she followed me, like every step of the way. It was slow, so I was trying to be understanding. But we got to some sort of fancy diamond (I know nothing about diamonds) and I indicated that 3k was out of my price range she literally walked away. It was awkward and uncomfortable for me for sure.

Why would you go anywhere else?
This is a local business, with local artisan jewelers, who actually work on the jewelry at their business. You can get custom work done.
And if you didn’t buy from them, they’ll help you out. The work is done on the premises and you don’t have to send your jewelry out for a week to get it sized, or some other simple adjustment.
Before you go to one of those awful chains, give these guys a chance. They’re really nice, in no way sales-​y and will totally make you rethink how you feel about entering a jewelry store.