FastMed Urgent Care

Terrible customer service at the front desk. Will not be coming here again.
I got the feeling I was bothering the receptionist, even though there was no one in the waiting room.

Went in with the agony of a cracked tooth and walked out almost in tears because of the condescension. The doctor wouldn’t even see me — the nurse just handed me my insurance card and said «we don’t give out pain meds». I understand that pain meds are tightly controlled but I’ve never felt so judged by a medical establishment. Shame on you for not even looking at a patient before passing judgement.

This was my first and last visit to this urgent care. Upon need, I usually go to the Fastmed on 751 in Durham, which is fantastic but decided to hit this one since it’s on the way home. The receptionist and the nurse were super sweet and friendly. that’s where the 1 star came from. The physician was less than friendly, she was rude. Her name is Rachel and when i tried to clarify a past injury in comparison with my current issue she actually interrupted and pulled the «well I know injuries and medicine so let me speak», WTH? Rachel lifted her pant leg to show her knee scars because she knows injuries. She didn’t want to here any of my concerns and belittled me because she knows medicine, she then asked my pharmacy, stormed out, left my door open and left me sitting there in paper shorts. I assume bed side manner isn’t something that’s taught or managed at this urgent care
That’s not the worst issue i have with this office, I could hear the patient in the room next to me! She usually gets hives all over her body among other things. HIPPA! Examine room 1 could here everything in examine room 2. The worst doctor experience I’ve ever had.

Pretty bad experience last Saturday when I went to this office. Super long wait time, went in with a specific issue (toothache/​infection, just wanted antibiotic Rx to clear it up since it was the weekend).
After waiting 2 hours, just wanted to leave and take my chances at the ER. Went to check out, and found out that I had already been charged for services. Wow. I was told I could leave, but I would need to wait for billing to call me about a refund. Decided to stay and stick it out since I already paid for it.
Doctor finally showed up, and was not very nice. Told her my issue, let her know that I knew they couldn’t do anything about the problem tooth, but that I really just needed antibiotics, because I could feel the infection starting. She stuck a tongue depressor and light in my mouth and looked around. She told me that she didn’t see an signs of infection, but she couldn’t rule out a deep tissue infection. Instead of writing a Rx for antibiotics, she wrote a script for Lidocaine to rub on my gums. Lidocaine. Did not get any paperwork (the doctor said she was backed up with 15 charts to do, and couldn’t give me any), so no aftercare instructions or what to do if condition worsens. Lidocaine was a waste of money, and it turned out that I did have an infection in my tooth. Here’s the best part: before i left the examination room, the doctor put on glove, stuck her hand in my mouth, and then pulled on all of my teeth to see if any were loose. This caused some pretty intense pain, and she was pretty lucky that she didn’t lose a finger.
Really upset about this visit, because I have been here before, and usually it’s a pretty good experience. The doctor I saw was new to me, and I don’t even know her name. I will avoid this location in the future just to not see her.

My daughter had a two hour wait with a preset appointment.

I went in last winter and I waited hours. They apologized and I know they meant it but the wait continued. Once behind the walls of the waiting area I found out that they employ 1 receptionist/​administrator, 1 nurse and 1 doctor at any given time. That’s it. So if you are not the only person there, don’t sign in — go to the ER.

My preferred urgent care (UNC Urgent Care) was not open until 10am due to inclement weather. We arrived at Fastmed at 9:30am and were given the usual forms to fill out. Handed them back at 9:37. At 10:00, the only other people in the waiting room, who had already been there when we got there, still hadn’t been seen. I asked the receptionist how long the wait was and she still had not finished entering me into the computer; I noticed the extent of her typing skills seemed to be ‘hunt and peck’. I was bleeding from a cut this whole time, so we decided to go back to UNC Urgent Care and were seen there within 5 minutes. I don’t plan to go back to FastMed, since they don’t actually appear to be that fast.

I had to give them 2 stars, even though I want to give them one, simply because the facility itself is very nice. And honestly, I was able to get in quickly, appt was short, and I was out the door within a hour.
…Then the bill came…
All I can say is watch out for their billing codes. They try to charge top-​dollar for new patients. However, there are varying degrees of new patient, from very minor to more involved. But their policy is to charge every new patient as «more involved.» However, this is insurance fraud and should be looked into by each patient.

Yesterday was my first time at an urgent care and I chose to go to this place because it is close to where I am living now. I don’t think I could have made a better decision! Everyone there is so nice and they made me feel very welcomed. I was taken care of quickly and I definitely would recommend this place!

I have been to Chapel Hill’s Fastmed a few times. They were fantastic each time. Everyone from the receptionist, the nurse to the PA. I even took my kids for simple ENT issues. They were great with the kids. Office seems well run, very little wait time.

I went here because I felt like crap for 2 – 3 days prior & decided I needed to be seen. I wasn’t going to go because my co-​pay is so high, but I couldn’t wait anymore.
Everyone was nice, but the receptionist was the nicest. But she shouted my co-​pay across the waiting room so everyone heard it. That kinda bothered me. Hello, HIPAA? You know the drill.
The wait was almost 30 — 40 mins, which I didn’t mind waiting, but it had no one in there except for 2 people so I didn’t get what took so long.
The nurse was friendly, but she seemed mad/​bored. She was dry dry. Just seemed like she really didn’t care. She mumbled as well so I had to get her to repeat a lot of questions to me. She just really didn’t seem to care, at all.
Then the PA came in, she was friendly, but kinda made me upset. She wrote me a Rx for an antibiotic, but only take it if I don’t feel better in a few days. Really? So you want me to spend money on something that I probably won’t need? That makes no sense to me.
The PA also told me that they ran out of flu tests & she asked the front desk to let everyone know that, but no one informed me. If I would have known that, I would have waited because I did end up having the flu. I went elsewhere to find out.
This place is okay, not the best.
I probably will choose a different location or another kind of Urgent Care before going back here for a while.

My experience at FastMed was excellent. I was in severe pain from a kidney stone and it was making me violently ill. I was given a thorough examination, a shot for the nausea, a pillow, bottled water. Really they doted on me and made me feel cared for. My provider did not rush to make a diagnosis and I was not treated as though they just wanted to get rid of me as is the norm at an Urgent Care facility. I left feeling better than when I came in because I was taken seriously and treated very well by the staff.

I went to the clinic with low expectations and in considerable pain on a Sunday morning. I received caring treatment from a knowledgeable and experienced PA, with very little wait and very little fuss.

Went in at 9:00 am on a Sunday morning after having some severe abdominal pains, weakness, sweating, and shortness of breath. I was the only one there and received prompt, excellent service (except I had to fill out a lot of paper work because it was my first time there). The secretary, the nurse, and the doctor were all very polite and seemed very knowledgeable. One of the best doctor experiences I have had. Hopefully it won’t be soon, but I will definitely go back if need be. AND it was only $ 35 with my insurance, rather than $ 250 at the ER, where I most likely would have waited for hours.

I crawled, yes, on my hands & feet into this facility on ¼ after I had a soccer accident. I should have gone to the ER, but I’ve had bad experiences there.
Their technicians took X-​Rays of my foot & whomever read them, determined that there was no break, just to wrap, elevate & ice it.
I didn’t agree with the findings but went about my life.
Bad move. I rented a knee scooter as I was going on a Cruise in a few days. I fly down to Florida in grave pain but I made it.
The next day I got on the Boat. I did my best to enjoy myself but my foot swelled up, turned purple & got worse.
I spent most of the 2^nd day in the ships ICU. Based on the recommendations of the medical crew & my pain levels, I decided to get off @ the 1^st port & fly home to receive real medical attention.
After seeing several doctors @ Duke, they determined that my Calcaneous (sp) was shattered. I go back on Tuesday to schedule surgery.
They will be hearing from my lawyers.