Bank of North Carolina

The lady working at this branch was friendly and helpful in connecting me to a mortgage agent, so one star for her. However, once I was on the phone with that agent, it went down hill quickly. First, she tried to convince me to borrow way more money than I needed on a 30-​year mortgage. I explained that wanted a relatively small loan on a 5 – 10 year mortgage. She let me know quickly that that was huge mistake. Then after some back and forth, she said she would send me a follow up with current rates and the application. Never heard from her again. I then tried a second mortgage consultant from the bank’s website and sent her over specifically what I’m looking for, but she never bother to even acknowledge my email. Unless the can sucker you into long-​term loans you don’t need, they have no interest. I’m OK with that (to some degree), but just be upfront about and say not interested. I can handle someone saying «no». Not getting back to me is just unprofessional.