Total Wine & More

Tried to walk in and buy over 600 beers for a wedding but a manager and beer employee gave us the runaround. Worst service ever. Will be bringing my money to Whole Foods.

The prices and selection at this store are wonderful and worth five stars in itself, but this review is for the kindness and wonderful customer service that my boyfriend and I experienced last evening.
After we checked out, we got to our car and I realized that I didn’t have our keys. My boyfriend set our purchase next to our car and we ran inside to see if we left the keys on the counter at checkout. After realizing that wasn’t the case, we came back out to the parking lot to find our purchase was gone and the keys were locked in the car.
My boyfriend went back into Total Wine and made the same purchase again thinking it was stolen from next to our car, and we were assured our car would not be towed overnight. After we called a cab and went home, we had a voicemail from Stephen Blackwell telling us that another customer had brought in our purchase thinking it was forgotten, and he had refunded my boyfriend’s credit card for the extra purchase. We are so very grateful to the employees of Total Wine, and will be loyal customers because of employees like this. Thank you all!

I have been a regular here for years and love the range and prices (actually that goes for the whole chain!). I have participated in a number of the wine tasting classes here and even as a long term student of wine learn something new every time. Highly recommend this store for layout, helpful staff and a fun shopping experience. Warning: one tends to spend more than one planned… too many good wines, so little time…

Good deals, wide selection, can’t go wrong shopping here!

This place has an impressive selection of craft brews from all over the country and the world. They even managed to have beer from breweries that my husband, the beer geek, had not heard of. In addition, they have a tremendous selection of wines and knowledgeable staff, very willing to lend their expertise.

Update 11/​28/​2015 Came in the day before thanksgiving to buy wine. Wow was it busy. Busiest I have ever seen it. Got a ton of wines but am not real happy after having signed up for rewards and other customers are getting rewards coupons via email and I have gotten none. Am getting emails from my subscription and buy from here often, so scratching my head — I expressed my agitation with the cashier since the guy next to me had a $ 40 off of $ 250 on his email but I only had a $ 15 one I found in a circular. She said she didn’t know why but didn’t offer to give me the same despite spending over $ 350 — kind of disappointed with them.
7÷15÷2015. Have been coming here for a year now since I got my kegerator. Staff is nice and today, despite forgetting my coupon they honored it and gave me a discount today, thanks total wine

I have only been to this Total Wine a few times, the other times I have gone the sales associates were super helpful. My review however is in regards to the experience I had yesterday.
The day before yesterday I had purchased a case of San Miguel beer from the Philippines, which consists of 4 6-​packs for a sports viewing party my family was throwing.
The next day I came back to return 2 6-​packs that were not consumed for the occasion for which they were purchased. Immediately upon seeing me in the store, the MANAGER made a really petty comment about me having to return the product because my team had lost, complete with fake «boohoo» and crying faces. I was really not amused by this gesture and made this very clear, and I think the guy realized his faux pas and walked away from me quickly.
It really baffles me that this is how *management* treats their customers. Whether or not the team I was supporting had won or lost, I would have returned the excess product anyway– that is none of your business. I did not come into the store to hear the employee’s opinion or be mocked for supporting a losing team. The most troubling aspect of this encounter was that the mockery definitely had racial undertones. I am considering calling to the corporate office to complain, the way I was treated was not only petty and unacceptable but it is a piss poor example of how *management* should interact with customers.

The only place I buy my wine. First of all, you cannot beat their prices. I pay $ 5-​$ 10 more for the same wine at other stores. The selection of beers and wine available is out of this world. The staff are experts and will always enjoy recommending their favorite wines or helping you find yours. They have wine tasting classes and many other activities. Even sell cigars! Love this place!

I love wine classes. It’s seriously the best. Most of the time, if you start drinking at 1pm, you’ll either have to start singing shitty Buffett songs about it being 5 o’clock somewhere (seriously people — retire that line. It wasn’t that clever to begin with), or you’ll have to look deep within yourself and acknowlege that you might be a lush.
But a wine class??? That’s like doing a wine tasting. Basically, you’re not *drinking*…you’re TASTING. When it’s a class, it’s also LEARNIN’. So like, that’s a double bonus.
(side note: is there such a thing as a PhD on drinking cheap wine? Because I think I could totally go back to school for that.)
Total Wine & More has weekly wine classes. It’s only $ 20, and you get somewhere between 8 — 12 wines (depending on the class). AND on top of that — they put out a nice spread of cheeses and crackers and pates and luncheon meats, and all sorts of delightful snacks. So basically, it’s $ 20 for a semi-​open bar and free food. Seriously — I don’t want it to sound like I have a problem or anything… but this is as close to heaven as it gets for me.
Oh and to top it all off… the staff is UBER NICE. At one point, I semi-​tipsily asked them about one of the cheeses that they served during the wine tasting, and the manager walked me over to their cheese case to show me which one it was (I ended up buying something like 5 pounds of it. And finished it all before the week was out. Yeah, i definitely have a problem).
So awesome.

This is a great store. They have the most diverse selection of wine and beer that I have ever seen. The best way to put it is, imagine your favorite grocery store with a wide selection of meats, fresh produce, cereal, complete with full variety. Now imagine instead of food, that store has nothing but wine and beer. That is exactly what total wine is like.
They now have a rewards program too, full with discounts based on how often you shop there and how many points you have built up. They also have lots of information on lots of the wines and beers. Most of all i love the way that everything is organized in sorted.
Last but not least, if you’re a beer love (as my boyfriend is especially), they have a ton of options to make mixed 6 packs. So if you want to just try a litte of everything, you can definitely do that.

Seems a bit smaller than my usual Total in Laurel, maybe the spirits are in the ABC store in the shopping center upstairs. Does have a nice cheese counter and very helpful staff.

Love Total Wine. They have a great selection, their prices are reasonable, and they offer coupons. Overall, I feel their wine selection has gotten even better over the years. This past visit, I actually went to a «virtual wine tasting» that they had with Chappellet wines. Neat idea, although the Internet connection was a bit spotty at times, and man, did they provide one heck of a spread! Not the first class I’ve gone to and certainly won’t be the last.
For reasonable prices and a great selection, this place is my first stop.

This is my favorite total wine in the area. It is massive and the selection is unparalleled. They also have a separate room dedicated entirely to beer and wine education.
The staff here is super friendly and the parking lot is ginormous. What is not to love?

This location is large with extensive selections of both wine and beer. You’ll be able to find something that fits your needs at any price point. There is also a small area for cheeses, crackers and a few other snacky items. Gift sets are available as well. Any time I’ve had a wine-​related question, the staff were extremely knowledgeable and were able to point me in the right direction without being super pushy or talking me into buying an overpriced bottle.
I only have one gripe about this location. They carry Abita beers, «imported» from Louisiana. I love Abita Strawberry, which is a seasonal brew. When I knew the Strawberrys hit the local stores in LA, I called TW&M to see when it would be in. They told me 2 weeks. And that didn’t happen. I came 2 weeks later and they didn’t have it in stock — still waiting on shipment? They couldn’t even tell me when it would get there. Came back a week or so later, still no dice. Luckily I was able to stock up at another local grocery and didn’t have to rely on TW&M.

Been here a couple times to pick up Wine and everytime the service has been great. The employees are friendly and knowledgable on everything. They are more than accomodating to you when your undecisive and need some help on what to get. The prices are reasonable and affordable. Definitely will come back for the huge beer selection!

I love Total Wine for many reasons, but will keep this short.
1) Huge store — extensive selection of wines at all price points
2) Large, varied beer selection
3) Decent selection of cheeses
4) Friendly, helpful, knowledgeable staff
5) Wine tastings (with coupons) every weekend
6) Great prices as compared to most grocery stores
7) Recommendations for pairings with specific foods have been spot on
It doesn’t have quite the quaint appeal and personalized service of some of the small local wine shops, but if you are looking for a huge variety at a competitive price point, this is the place to go.

Three and a half stars. Unless you’re looking for imports, the selection here is less extensive than the Alexandria location. They do tend to have more interesting leftovers thanks to slower inventory turnover, but that’s not to say new releases weren’t available– scored plenty of the Smitten I was looking for. Found a dozen Ghostface Killah singles, and some Bell’s Winter post-​season. Also note that it’s actually cheaper to buy Dogfish from here than from the Alehouse around the corner. Separate area set up for wine tastings. Props for the friendly service that was totally cooperative about ringing up a single from a previously unsplit 6-​pack.

I’ve enjoyed the various tastings and am looking forward to attending classes when I can fit one in with my schedule. I love being able to find wines that I know my girls will love when we do Girls Nite In either at my place or a friends. There is enough variety to keep me happy and plenty of local VA wines.
I love that they have a few cheese selections available too in case I can’t make it to Wegman’s.

Love their beer and wine selection. The staff was friendly and when I inquired about a wine, they directed me to the manager who was a little snooty, but he pointed me in the right direction. Loved the wine he suggested. He was much more pleasant to my husband.

I WISH ALL SHOPPING WAS THIS SIMPLE!!!
So, I like, but don’t love wine. However, a few more easy selection and shopping experiences like this, and I can see myself quickly falling in love. They say a drink a day keeps the doctor away.
I just had such a positive experience!!! As I walked in door, I was greeted with the most delicious sample of a California red and a coupon! Then, I was introduced to the «wine dude». I heart him! He was soooo nice, patient and helpful too! He listened, took me to what I was interested in, and DIDN’T recommend the most expensive bottles. Hmm… if only I had gotten his name. Opps!!!
I was in and out in maybe 15 minutes. This place is dangerous…