Titans Motors Inc

If i could put zero stars i surely would. This place is literally a chop house. Unfortunately, in our case they made too many mistakes and attorney will hopefully be closing this place down. My fiancé and i were looking for a used suv. We ended up looking at the 2005 BMW x5 thought while it has some scratches and interior damage that it would be find, was told she was a steal because of the rather low mileage and year of the car. They said it just passed inspection and they would fix minor interior damages. However what they did not tell us is the air conditioner doesn’t work, there is an oil leak, the oil hadn’t been changed in a year, the rear main seal was leaking. However on the things included on this car it states in add air condition. When i called to express my concern he said well the add says the vehicle has air condition. Doesn’t mean it actually works? Are these people for real? Messed with the wrong people on this one. I can’t wait to have your chop house shut down.
DO NOT GET A CAR HERE!!!

I bought a car from Titan Motors and the car is great. BUT, two months have passed, and I have not received my deposit back. We have traveled there several times to get our money back, but they seem never able to do it.
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Update on Oct 03, 2015
Finally I received my deposit back after two months later.

Pretty close to 5 stars. I was able to get a replacement vehicle within a week after my previous car was totaled in a car accident. The cost was very reasonable for the used car I purchased and the service for followup inspections and repairs was done as well as could be expected with the resources they have available there.
I would recommend this place as a good one for buying a used vehicle at better than competitive cost. You must remember though (as a previous reviewer mentioned) a used vehicle has its own set of risks! The insurance offered may not be worth getting since it covers a very limited set of issues.
The downside for me was that this location, in Chantilly, is so far away to take care of any followup issues. They did give me a ride to the metro once so I’d say that’s going above-​and-​beyond!

I bought a car from this dealership and couldn’t imagine how much hassle I got from them. NEVER do any business with this dealership again.
Bought a car from them and they promised me to fix the scratches on the hood and replace the broken plastic cover of the wheel. Ask: when? Answer: next week. However, in the following week, after several times calling him, he still didn’t order touch-​up paint and the plastic cover yet. Wait again. I started feeling the hassle coming when he asked me to go to Honda dealership to buy touch-​up paint for him. Finally they ordered those things and I brought my car back. But this time there was only another guy (I guess he’s the employee), he used the touch-​up paint to fill the scratches and asked me to bring the car back another day so he can polish where he put touch-​up paint. He gave me his phone # and told me to call/​text him when I bring the car back. OK, few days later, I brought my car back again, this time that guy disappeared, called him: only reach voice mail, texted him: no reply. The owner now told me that putting touch-​up paint on the scratches is the only thing they can do and if I want, bring my car to car-​wash to polish. To confirm, I tried to call/​text the guy I met before but couldn’t get him. No choice, I had to bring my car home.
But that’s not the only hassle I got. I realized that the car doesn’t have safety inspection sticker and had to bring the car back to him (1 hour drive). He asked me to give him the key, brought my car somewhere for about one hour (I asked him to let me go with him but he denied and asked me to stay in his shop), came back with a new sticker, then a new problem came: when got home, I checked and saw that the new sticker number doesn’t match with the sticker number in the receipt as it should. Called him and he explained that because the inspection agency forgot to put the sticker on the windshield, so now they put a new sticker instead. He texted me that he can fax the new receipt to me, I replied that I don’t have fax, so just scan and send it to me by email. NEVER heard back from him then. Called him several times but he never picked up the phone. Now I decided to give up calling him.
Note that every time I visited this dealership, I had to drive more than one hour and the round-​trip will take more than two hours.
And I still remember his last words: I hope you will bring me new customers. To me, these are the most barefaced words I have ever heard.
Haha, not sure he really meant customers or victims? Are you ready to be his customers that way? Good luck!

Do not choose this business! Turn around, change your mind, go anywhere else. The management are irresponsible, immature, and rude. The 2 employees were nice and tried to help. Even at one point said they can’t help anymore because there boss has to approve, they seemed confused as to why their boss wasn’t trying to help resolve the problem!
Basically, my wife purchased a Living Social deal for auto detailing for me and her dad, my father-​in-​law. We took our cars there on a Saturday morning and was not available for pickup until about 3 pm. My car was nice and clean, I was fairly happy. HOWEVER, my father-​in-​laws car was in worse shape than we brought it. It appeared that some type of chemical was spilled on the headlight covers and it marred and etched the plastic. The employee new something was wrong and was worse than we brought it. The manager was called in who completely denied anything was wrong, blamed us for trying to pull some kind of con, and refused to try to make it better. Instead, he told us that WE could pay about $ 100 each for a service they conveniently offered to «restore» the clarity of the headlights! After an hour of arguing we just left, no offer of correction or compensation.
I contacted the BBB (Better Business Bureau) who tried to reach Titan, without prevail. In the meantime, unbeknownst to me, my father-​in-​law went back and talked to someone. They then called me and said they would rectify the problem.
They did! They fixed his headlights and restored the clarity using their «service» at no charge. They did make it right in the LONG run, which is what they should have done the moment there was a problem, not 2 – 3 weeks later.
BTW, the review from Pesho is biased. He is one of the employees I think.

I had a LivingSocial deal for a detailing here, so I finally took advantage of it ($ 65 for alleged $ 199 value). When I arrived and they inspected the vehicle, he said two things that bothered me. First, he mentioned that the LivingSocial deal didn’t include clay bar rub or application of wax; both would be extra. He then noticed the dog fur throughout the carpeted sections and stated that pet hair was an extra $ 35, since it requires more labor. These extra costs weren’t mentioned on the voucher, when I called to set the appointment, or their website. There were also no boards or brochures within the business that would mention these extra charges; I first heard about them once I arrived. Also, I understand that they did the LivingSocial deal to get new people in the door to sell other services, so they offered to fix some damage on the car for $XXX; even so, I felt they were a little pushy. They took around 3.5 hours, and the exterior looked great when they were done. The cleaning of the engine bay was also a nice touch. The interior was a mixed bag. The seats and carpet were VERY clean, and they had obviously wiped down all the trim on the inside. However, there was still a lot of large particles all over the dash, and a lot of dust came out of the vents when the HVAC fan was turned on. Finally, once the job was complete and I paid for extra services, the cost charged was more than he had initially stated — at the time of decision he said one price, but at time of billing the total was 30% higher (more than sales tax; more than a potential 2.5% CC fee that is mentioned in a previous review, but never uttered during my visit). In the grand scheme of things, that’s a 25% tip for the «value» of the work, which I feel is a little high for the quality, and I don’t like the bait-​and-​switch aspect of collection. Overall, I felt the quality of the work was a 3-​star job, but the nickel-​and-​dime «extras» that are usually included in auto detailing, as well as the bait-​and-​switch tactics were a 1-​star experience. If I was to pay full price for auto detailing, I’d stay away from this place.

This place feels pretty disorganized (at best) or dishonest (at worst). Before writing this, I tried to call them and get the issue resolved. That didn’t work. Nor did a message sent directly to them and which they ignored.
They have a newer car detailing service. On their website, no information about it (e.g., what’s included would be nice) is presented except for a banner-​style ad advertising $ 199 (for exactly what is uncertain).
I first tried phoning and spoke to a gentleman who told me he does the detailing. I asked him what was included and he listed out nearly everything that could be included (including engine, tires/​wheels, wax, etc) and quoted me a price of $ 69! I immediately asked why that was so different from the website. He didn’t know but did tell me that I could also get interior carpets cleaned for another $ 69. That made no sense so I asked again to be sure. Everything possible (except interior carpet cleaning) for $ 69 and then the same additional amount of $ 69 just for interior carpets!!! Again asked why the discrepancy and he said something about a «different website» and «all being handled through them.» Later he remembered the «other website»: Living Social. I hadn’t asked him anything about a LivingSocial promo. I just asked how much the detailing was and what was included. Also, why a much higher price was promoted on the website from what he was quoting me. He suggested I talk to the owner, who’d be able to «better explain.» He then said the owner wasn’t in (despite it being 11am on a weekday).
I called back a couple of hours later and asked to speak with the owner as the previous person had suggested I do. This time I got the «manager» and he was having none of it. I asked to speak to the owner and he stiff-​armed at every turn insisting he’d be able to solve any problem and address any need. I calmly explained that I really wanted to speak with the owner as his colleague had suggested. No go. I asked whether it was the policy that the business’ owner doesn’t speak to customers? He then said he was busy and hung up.
Seems kind of clear what’s going on here. They decided to do a LivingSocial promo for a new detailing service. Because the LS coupon has to be a discounted price, they put up a fabricated jacked up price on the website. They just forgot to train their staff to support the ruse so they quote a $ 69 price as the regular, non-​discounted price without even realizing that a price nearly 3X higher is on the website.
Won’t be taking my car here. I’d be nervous about leaving it there given the experience above. Misrepresentative pricing and a business that is both rude to prospective customers with an owner who won’t speak with them? No thanks. And all kind of ironic given some great empty tidbits on the site including this from the «About Us» section:
«Titan Motors, Inc. was established in 2006. As a family owned and operated business, we hold ourselves to high morals and values. We strongly believe in the old saying that „honesty is the best policy“ and we have built our business around it. We really treat our customers like family and go above and beyond to ensure their satisfaction.»