Fair Oaks Chrysler Jeep Dodge

So we were in the area looking for a jeep dealer and came across Fair Oaks. My boyfriend was not hesitant to stop in and check in on a white Jeep Wrangler Rubicon 2016 — Beautiful truck don’t get me wrong… but the issue was the wait time! We walked in roughly around 5:30pm. Our sales person was William, at the beginning everything started very smooth he was asking questions about what kind of payment we were looking for what type of vehicle, etc. Then he comes by with applications for me and my boyfriend, gets lost for 2 hours. Comes back around with a reference sheet then gets lost for another hour or so. We hadn’t driven the vehicle we were looking at and comes back with an estimate payment with an apr of 7.99%. Tells us someone has a messy credit score so I’m thinking that’s our Apr, anywhere else the apr we have been getting was higher than that so we were surprised to see that rate. So he mentioned that our credit had not ran yet… So I got a little irritate because I’m sitting here thinking our rate wasn’t going to be too crazy as well as monthly payment. He goes if we can get you at this rate would you consider buying this wrangler we said YES! He leaves to «run» our application and comes back 15 mins after with this crazy apr! I’m like huh? So we all get to talking were going back and forth we decide on a cheaper wrangler monthly payment was not changing. So at that point I was about to give up until him and my boyfriend came down to an agreement and decided we were taking the rubicon. When I mean this process took forever it took forever! It was a shift being in a dealer we closed the deal around 12:45 am. With a 2 hour drive which William knew about and I had to go to work at 730 the next day. Everyone that worked with us was very patient, I appreciated that knowing it was after closing time. But gosh the wait time was ridiculous!!! I would consider Fair Oaks for their patience and hospitality but if it wasn’t for that I wouldn’t even think of returning.

I have bought a few cars both new and used from this dealership. The sales staff has generally been very nice, after all they are attempting to sell you a car! Bonnie happened to me my sales representative most recently and was honestly the only part of this dealership worth the visit. Most recently, I purchased two cars in a bundle deal. One, a brand new Dodge Challenger and Second, a used 2008 BMW X5. I went in originally looking just for a used but nice SUV for our kids. I was convinced to buy two cars to help reduce my overall monthly payment. I obliged because I loved the deal they had going for the Challenger. In any case, I told Bonnie what was important to me in the used car. Three rows, leather seats and entertainment package for the children. Bingo, we have just the thing here on our lot… a 2008 BMW X5. Its a beauty and we purchase the car. One week later, we are back in the shop because the entertainment system does not work. The repair shop attempts to fix it, assuring us that it is working fine. They were wrong, the DVD player reads malfunction every DVD we put in, with one exception (some random Power Ranger DVD works, its the only one)… Fast forward a few months, we come back into the dealership for our regular maintenance and oil change and again complain of the DVD system never having worked. We are told that we would need to go to the BMW service to see what was wrong. Our Dodge service repair manager handling our case assured us that Dodge would cover repair costs since he has known about this issue since we bought the car… well, go figure, he was wrong. fairoaks Dodge General Manager Jim Davies sat down with my fiancé and I and explained that too much time had gone by and that he and his dealership would not be responsible for the repair. After a bit of haggling back and forth with him he changes his tune… «Ok, lets find out how much the repairs will be, then I will work with your warranty folks to pay for the repair». he even gives me his business card and says, call me anytime you have a concern or question. Jim Davies has not answered that phone line for me or BMW since that day roughly 2 months ago now. I have left countless voicemails for him and tried calling dozens of times. I even reached out to Bonnie who responded that she would do the best she could to get him to call me back. This is shady business. Jim even told me that they NEVER inspect entertainment systems when they sell used cars. Pathetic. The worst part of this whole mess has been the refusal of the general manager to reach out to me to figure this issue out. False promises got me out of the door and from then on, he has avoided me like the plague. I have purchased 3 cars from this dealership and will not buy another one. DO NOT BUY A CAR FROM THIS DEALERSHIP…
**** This was written before additional issues that have come up since then which include; replacing entire transmission, drive shaft (?), transmission pan, all four new breaks and rotors — all within a year of purchasing this car from this dealership.
I spoke to several mechanics in the area that assured me that they had to have known this car was a lemon with multiple issues. Oil leaks, breaks worn down, dvd system not working and just countless other issues.
I went back into the dealership last night to give them an opportunity to remedy the situation and make it right. Im told its «not their problem anymore». Bonnie my sales lady (best thing this place has going for them) comes in on her day off to act as a champion for getting me out of this terrible car and into something new. The manager on staff Jiles, offers me an insulting amount of money on the BMW i bought from them just a year before… literally offered me 14k less then I paid to this dealership 15 months ago. No used car depreciates at that rate over that period of time. The behavior of the management at this dealership is awful and I would suggest that nobody ever do business with them… not in any capacity whatsoever… Im told my situation is an anomaly… but they are unwilling to help.

I might not Unilocal as much as I should, but I read Unilocal reviews for just about every place I go to (restaurants, hotels, stores, etc). I read the reviews for Fair Oaks Chrysler jeep Dodge and judging by what I read most of the people had problems with the service center not sales. My review is solely just on sales, which provided EXCELLENT service. Anyways i was shopping around for roughly a week for a new car to get around to work and school. Talked to about 4 other dealerships around the NOVA area. Keep in mind my credit isn’t so great. The other dealerships seemed like they weren’t trying hard enough, even when I had a substantial down payment. Fair Oaks was the last dealership I contacted. As soon as I called I was greeted by Mark Mclendon and I explained to him my situation. He assured me he was going to get me approved and even made it a personal matter by exchanging cell numbers to keep me updated. To me it seemed as if he cared and actually tried (something the other dealerships lacked) Anyways I was interested in a 09 Honda Accord which is in great condition with low miles for a good price and clean car fax. Couple hours later he called me to inform me that he worked his magic and I was approved. Long story short, I came in the evening and we did the paperwork. I forgot her name but I think it was Diana or something like that who was part of the finance department. She was also great and very helpful during the process. An hour or so later, I left with the car I wanted and everything worked out. Just my experience

If you need a repair or have an emergency with your car, you will not get service here. The service at this place is horrible. Customer service lacks at its best. During the weekends they run with a skeleton crew and if you need a manager, there is nobody on site.

Love this car dealer David Testa. He is so great to deal with. And Julie and Mary were right on target with what I wanted and needed. The Manager Gus was great too Frist Class service and deal. I love them all. Definitely will buy there again And send busy their way. Love my 200C
A++++ Thanks Everyone Great Job.
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Update — After posting this review, management contacted us and said something along the lines of «something horrible happened to you here, we want to make it right». We still had to pay to fix the problem, but it was a number that felt fair and there was no bait and switch at the last minute, we went in, signed the forms, no drama, pain free.
So — overall feelings?
This place has reasonable prices. If they offer the best deal you see, it’s worth going in to check it out. However, be prepared to wait for hours, and if you have a concern that requires speaking to a manager, ask for Giles, he resolved the entire issue, over the phone, in a very short amount of time, and was true to his word.

If I could rate a 0 I would. I’d been working with jeep on my warranty for a headlight shortage that randomly happen. My warranty was out but I had a service contract on the vehicle. I got in touch with Chrysler and they worked it out with the dealer to cover it. When I called to make he appointment to bring it in the area service manager after approving it called my Chrysler dealer and denied on the basis that I haven’t bought a car at that dealership. Note to this area servicing manager I just moved to this area within the last year. I WILL NEVER BUY A CAR FROM YOUR SCAMMING DEALERSHIP. This is my 3^rd jeep and I would have bought a new one within the next year. I’ll go out of state before I buy under her area. Thanks for changing your mind for now reason.

Impossible to get ahold of anybody on the phone, continuously get forwarded to voicemail box but the phone system does not allow you to leave messages. Efficient and effective.
I leased a car in August and the tags/​registration that I have on my car do not match what the DMV has on file. I’ve left messages with operator and accounting but have not received any response. The registration I have doesn’t even have a title number.
Manager needs to call me with a solution so I can receive the correct tags/​registration and drive my car (legally)

Great service and they are the only dealer open that late.
All the people here are nice and so helpful

When you read the reviews, a trend starts to emerge about Fair Oaks Jeep. Sales department gets great reviews and the service department is lacking. I took my Jeep Wrangler Unlimited Sahara in for service and got a voicemail from my service advisor, Dave, about 7 hours later. I was driving at the time and called back within 5 minutes. No one could find Dave. After being placed on hold, the operator came back on the line two times before another service advisor finally picked up. Mike told me he would leave a note for Dave to call me back. Guess what… no call. I showed up at the dealership at 10:00 PM, after never receiving a call that my car was ready. It was ready and I paid and left after the night service advisor apologized.
I own two 2013 Jeeps and am in the market for a third one for my son. I will not be buying from Fair Oaks with its absolutely indifferent service.

I had a great experience with this dealership. I was able to purchase a 2015 jeep renegade (which I love)!!! There was some difficulty getting a loan for me that I was able to pay, but Patrick and April really worked hard to find a bank that would take me and allow me to pay a decent monthly payment. I also felt welcomed by all the staff. And they had a great selection of cars.

A terrible experience today. Tried to call the place to confirm what time my service is for the following day. The receptionist put me on hold for the service department. After several minutes, a man pick up the phone. I explain the reason for call, and he put me right back on hold without explanation. I called again, and the receptionist took my name and phone number and promised that someone will cal, but nobody called me afterwards. Very disappointed about these very unprofessional behaviors.

Well I’ll say one thing… If I had read the Unilocal reviews (which I nearly always do) I don’t think I would have walked in this place. But I did, and I ‘m happy.
I had a really great experience with Sonny Pierre 3 months ago when I ended up leasing a 2015 Jeep Grand Cherokee Limited at an extremely excellent price and zero hassle. Sonny was awesome to deal with and in the end, I wanted to buy it from him just as much as he wanted to sell it to me. He was down to earth, low pressure, and truly understood and respected my needs as a buyer. Tom the General Sales Manager was also a fantastic manager and between the two of them, I felt extremely confident leasing my car.
So if you’re reading the other reviews and you’re worried about heading over there… I’d ask for Sonny and I hope you’ll get the same great experience that I got.
2015 Grand Cherokee’s are AMAZING. Just an extremely solid car with amazing amenities. We renew our lease from a 2013 Jeep Grand Cherokee and left out the Lexus RX350 that we had on mind for this and could not be happier.

I dropped my car off at 10 am yesterday and was told it would take a short time to complete the 3 pieces of work. I call back at 9pm as I have heard nothing. The person who answers say they don’t show that anything was done to the car and cant answer any questions. Aaron calls back again to tell me that dave did not actually have the parts in to do the work when he took in my car and they did not have an estimate of when they would even have the parts in.
so they took my car, knowing they didn’t have the parts, and then let it sit for a day without calling me.
I just called in now and david blamed aaron, and last night aaoron said david was the one doing the work.
if you want to waste a lot of your time hearing ridiculous excuses and dealing with completely incompetent people use this dealer.
also james Pollack the service manager has a voicemail box that doesn’t actually work. so good luck

This is a review for the Service Department.
I really blame myself. I normally avoid dealerships — rarely have I had an honest experience with buying, or service. And dealership commercials are up there with drug commercials at the Defcon 10-​Level of Annoyance — so I generally hate them on principal.
But I had a specialty repair that required a dealer or using someone much farther away and with a much slower turnaround — which would have been very inconvenient. So I allowed myself to be lulled in by this dealer’s night hours, promised turn-​around time, shuttle service and closer proximity to home.
I specifically requested their earliest appointment at 3 pm and left work early to bring the car in, since the repair was 3 hours and then I’d be able to pick it up that night. Yet after many calls that night for the status, and them lying to me repeatedly about when they were getting to it, they didn’t even LOOK at my car until 10 pm and wasn’t completed by midnight. So the convenience turned into a big inconvenience when I lost use of my car the next day — and they don’t offer loaner vehicles.
When I went to pick up the car, they tried to charge me for 2 extra hours of service than agreed upon (thankfully I had saved the initial agreement). And after all that, the problem wasn’t fixed. I knew I was taking a risk going in, since I provided the part, but based on the initial diagnosis they did themselves, the problem should have been resolved because the replacement part corrected the supposed issue.
I’ve since tried twice to get them to give me a quote for additional work on the part, suggested by someone else, but they won’t get back to me with a quote. If I was smart, I would look at this as a favor.
So…don’t be stupid like me. Learn from my costly mistake. Get your car serviced someplace other than here, or any dealer — whatever the initial inconvenience. Sigh…

Fair Oaks Chantilly Chrysler rolled out the red carpet when my wife purchased her first «new» car. After 60 days, the new Chrysler needs to go the garage for repair. They have no Saturday service and no loaner car program. THERE IS NO AFTER THE SALE SERVICE «RED CARPET TREATMENT» Other dealers in the same area offer loaner cars to their customers.

My wife and I purchased a new Jeep Wrangler vehicle 2 weeks ago. Upon later inspection it was noticed that front passenger side has a defect which looks like a slice through side wall tire that was repaired. I notified dealership and service department. The department stated that they would be worried. I talked with Michael Tatum and he stated there is nothing he can do. This concerns me deeply in that this dealership is okay with selling dangerous vehicles. As my advice stay away from this place.

The service department is a joke. What is the point in making an appointment when you have to wait for 3+ hours? Every single time I’ve been here, for even something as small as an oil change, the wait exceeds 2.5 hours. Unacceptable.

We picked out this dealership because it had some really good deals on Grand Caravans online. We didn’t want to use dealership financing because we had a loan from our credit union lined up, so we went in with a set budget and set financing. We were upfront with our salesman Caleb Davis and he really went the extra mile for us even knowing we had very set ideas about what we wanted. He was friendly and straightforward with us all the way through.
After looking at a few vehicles and then looking at a few other dealerships nearer us we came back because Caleb had made us feel the best about what we were doing. He helped us get a new Grand Caravan at close to a used car price — a far better deal than Carmax, for example. While his colleagues did try to get us to rethink our financing they recognized that we were firm and didn’t push it. Once the deal was agreed, the finance guy Marvin was quick, efficient and hilarious in guiding us through all the forms.
Assuming the minivan works out mechanically, we’ll be back here in a couple of years when our daughter needs her first car.

My wife brought her liberty in for some recall work and a general check and was quoted for $ 3K of needed work. In addition, she waited a very long time just to hear that the recall part wasn’t in stock, after she had called prior to going to the dealership to confirm the part was there/​no issues.
That rip off $ 3K work estimate was actually about $ 600 worth of maintenance oriented work at a trusted mechanic who the family goes to. We worked off of what Fair Oaks Chrysler Jeep Dodge said was wrong.
They tried to hustle $ out of her since she was a «clueless woman» to them.
As a result of the LOUSY service from Fair Oaks Chrysler Jeep Dodge, I have spent thousands of dollars for general repair at Dulles Chrysler Dodge Jeep Ram, and my wife just recently purchased a new vehicle at Dulles Chrysler Dodge Jeep Ram as well.
Because this dealership took advantage of my wife’s ignorance of vehicle repair and claimed to have the recall part when they actually did not, Fair Oaks Chrysler Jeep Dodge can go to hell. She and I are very happy Dulles Chrysler Dodge Jeep Ram customers, and will continue to go there.
***Females beware, Fair Oaks Chrysler Jeep Dodge will lie to you and rip you off!