Solace Day Spa – Chantilly

This is my salon for hair, nails and occasional massage. Everyone who works there is very good at what they do and is extremely lovely. The problem seems to be a failure of management. The hair basins are frequently broken. Little things seem to take forever to be fixed. I used to love a hot green tea, but now I need to take my own as for two weeks because it has not been purchased. It is bad when customers are discussing this. There is too much competition out there to let this salon look shabby. Super staff, bad management.

My husband bought me a 90 massage as a thank you for packing our whole house for our move to VA. Last week I really hurt my back so I booked an appointment. My massage was wonderful I felt so much better it was amazing. My masseuse was Joe and he was excellent I give him 5 stars
Unfortunately the desk told him it was a 60 min massage instead of 90. I told the front desk that it was 30 min short and the hesitated saying no it was only about 15 min short not realizing he started later than my appt. He had already left for home so they weren’t able to talk to him. Unfortunately they also charged me for the wrong massage that was much more expensive than the one I got.
The next day he called to check on me and see how I was doing and to apologize for the mix up and starting late. He was so sweet to have done that, I didn’t blame him it was not his fault. I give him 5 stars
2÷5÷16. The owner called after reading my review and apologized for the mix up. They offered me a 60 min massage to make up for it. They went above and beyond to make things right. Great way to run a business I will definitely go back.

Ask for Amy or Jenny! You will not be disjointed. I have been gong there for years and have always had great service for Mani, Pedi and wax.

I wanted to treat my husband to a Pedicure and Solace was convenient and close to home. He had missed our last appointment at our regular salon as he was out of town so he was due. They happened to be running a special — I believe for Father’s Day — for a more upscale pedicure at a cost of $ 70 which I found a bit high, but heck, he’s worth it!
They were able to take him right away on a Saturday mid afternoon. He was offered a glass of wine while his feet were soaking which was a nice touch. He enjoyed the pedicure and massage — actually stated the massage was one of the best he had on his feet and calves since the technician put some muscle behind it and was not rushed at all. The pedicure also included a scrub and paraffin wax treatment.
He was happy with the entire service except the callous removal. I was shocked to find out they had used a razor on his feet. I was under the impression that VA licensing laws prohibited this due to sanitary reasons. Additionally, he had cuts on his feet from the razor. His feet were tender for a few days, but thankfully no infection.
Three stars for the service he received, but I would caution to watch what they use on your feet for callous removal.

Been going to the South Riding Solace Day Spa since it opened for manicures, pedicures, facials, and massage services. Always pleased with the result!

I love this place I have been going here 5 years. Lots of services and always happy with the service. Kimberly is the best for nails and waxing!

Coworkers and I went there yesterday. She had been there before and had a great experience. Bottom line is, we were Not! relaxed as it was suppose to be relaxing. They rushed the whole process. You felt like a number more than a customer. I know its a business and all but if your customers makes an appointment you should take that time out and focus on your customer. Especially if its their first time. The place is huge a little crowded. I was very disappointed for sure.

This wasn’t my first experience at Solace. I have been going here for manicure, pedicure for over a year. I took my sister, who was visiting from NY since I have been a regular customer here. Anne, who did my nails no longer works here and Kristy, who is super nice was busy with another customer.
I had Dana, who not only rushed through the whole service without paying any attention to cuticles but cut my nail bed. I attached a picture. My sister had Vivian, who did not want to seem to be there in the first place and acted like she was doing us a favor for a service we had paid $ 84. Kathy, who did my sisters pedicure was very attentive. So, my sister only tipped Kathy.
An hour later I got a call from Vivian asking for her tip. Why would we tip someone who not only have us a bad service but left us feeling terrible with her attitude.
Solace is a good spa but these reviews are specifically for Dana and Vivian, who work there.

I’ve been going to the South Riding Solace day spa for almost two years and am very happy with the service I receive. I never feel like the technician is rushing and they are always friendly and accomodating.

They are very accommodating and courteous. The salon is very clean. Amy gives great manicures and pedicures — great attention to detail!

I’ve had 3 gel manicures and each have been wonderful. The techs take their time and are friendly. I will be going back!

I love Solace!!! I have been coming here for years. Amy does a phenomenal job with waxing, pedi, & mani!!! I only go to her, but everyone is fantastic there.

I had the most horrific experience here with Amy, I went back in just days after having Shellac put on my nails because it started to crack and fall off. Wish I could give them 0 stars. Had eyebrows waxed by her also she didn’t even give me a mirror when she was done. I complained and told her she didn’t pluck enough extras … She was just being lazy. No tip for her except to get a better attitude!

I’ll start by saying I am a picky customer. Julie did my pedicure and it wasn’t good. She was rough and sloppy, her tools hurt my toes, and her massage was too aggressive. She struggled to paint my nails without making it too thick and she didn’t file them straight. Its too bad because she was a very nice person and easy to communicate with. Its nice and clean inside but I won’t go back.

I would never go back here. I had a deep tissue massage and facial. I get massages weekly at another place in Gainesville but my usual massage therapist wasn’t available and I had a huge knot that could not wait. That said, I wish I had not gone here. The massage was horrible and the facial was fair at best.
The worst part was when I was checking out the girl at the front desk was super rude and unprofessional. She was doing math homework and acted as if I was bothering her. She even started saying equations out loud. She also informed me that you cannot leave tip on a credit card… what kind of day spa does not let you leave tip on a credit card?!
Save your time and money… do not go here.

I had a great pedicure the last time i was here which is why i came back. …not good at all…
The spa pedicure includes a massage but i simply got someone moving their palm over my calves… i asked her to user more force but all she did was use her nails. eessh…
Why. .god.why?..

Got an hour deep tissue massage. Melinda was awesome! I had the biggest knot in my shoulder and she was very diligent and put in all her effort to make me feel better. Glad I came in. Will definitely be back.

Kristy is absolutely the best at gel and gives an amazing pedicure! I was in yesterday and was so relaxed the whole time. As soon as I entered I was offered something to drink and was able to read my book while getting pampered! The Ocean Pedicure is heavenly. I have found my new nail place and won’t be going anywhere else!

Not very good customer service, from Lisa. Came in for my daughters birthday mani/​pedi and was treated less than par because I wouldn’t upgrade to a more costly service. My person sped through the service like it wasn’t worth her time. I have nail polish on my finger tips… Well I gave a 2 star because the person that had my daughter did a great job.

If you are looking for a place that does great brazilian then come here and ask for Tina! She’s amazing and she makes sure you are satisfied. She is careful and talks to you throughout your session to make sure you are ok and are not in pain. I haven’t had anything else done here but if you need a wax you should come here!
The large shopping center is in South Riding on Loudon County Parkway which is a great location. It’s out of my way from where I live but the drive is worth it and also the price isn’t something ridiculous either.