National Tub & Tile Refinishing, Inc

I’ve had tubs refinished in the past, but Gary was the best tech yet. Quality, care and
consumer consideration wrapped up in one package. It’s a same that they can’t be
cloned.

Let me first say… I didn’t use their services. But, I was so impressed with the customer service that I had to write an outstanding review. I called to see if they service DC. Unfortunately, they don’t. However, I was on the phone with Peggy for a solid 15 – 20 minutes who explained the entire process and what I should pay. She was so helpful that I begged her to come to DC to resurface my tub. Sadly, Peggy wouldn’t budge but told me to call back if I have any other questions.

Words can not express the quality of work that was done. Let me start from beginning. I have several teen age boys that simply just destroyed the tub. To them it looks clean, to everybody it looked like a tub out of a horror show. There wasnt enough bleach or Tilex around that would clean this tub. I thought I had no other choice but to have the tub replaced. But after chatting with Peggy at Natl Tub and Tile, I felt much better. She truly knew her stuff and advised that I did not need to replace the tub, I could get it re-​surfaced, I was a little hesitant, but she convinced me to give it a try. I am soo glad I listened to her. Gary, the technician, came by and took care of everything. He was very professional and knowledgeable. He knows all the Ins and Outs and assured me that he can do this. And he answered all my questions since I thought for sure there was no way to salvage the boys bathroom (my wife gags when she is forced to go in there). I felt Gary had many years of experience and knew exactly how to handle this mission. After a couple of hrs he asked to come in and take a look. I could not believe me eyes. I had to come back out and make sure I was in the boys bathroom (they get their own, since they the girls in the house dont even want to go in there). Amazing!!! It was like I got a brand new tub. I am truly happy and would highly recommend National Tub and Gary as the tech.

National tub and tile refinished our bathtub in 2010 and my wife and I were very impressed with the results. The materials they used were shined and buffed to look virtually like new porcelain. We would use them again in the future, but let me tell you the most impressive thing about their business: They truly back their product and stand by their warranty. Several years later my wife noticed some chips around the drain and they promptly came out and repaired it back to like new finish. We are in the process of selling our home and noticed some distressed areas ever so small in the tub. When I spoke with Peggy on the phone to see what could be done, she assured me that Rick and the head technician would make it right. They are scheduled to bring that small distressed area back to like new condition next week. Unbelievable service! Who else stands behind their products like that? Oh, and the most impressive thing about my interaction was that they were truly concerned in fixing the problem right from the beginning of the conversation, no haggling, or questioning, just a let’s fix it attitude. American Made, Five stars.

We couldn’t be more pleased with National Tub & Tile’s work. They re-​glazed our tub and it looks brand new! Rick was very friendly and efficient, and Peggy made us feel at ease with the company from the moment we called. They answered pre and post questions very quickly and thoroughly, and we would recommend them to a friend without reservation!

The fine folks at National have their act together for sure. After setting up an appointment over the phone (with a thorough and helpful explanation of the process), they sent me an email with a list of steps to prepare for the refinishing. Gary, who did the actual refinishing, is phenomenal — great attitude and very professional. He came at 8am at my request, and was there on the dot. He was able to ventilate the place with a long exhaust tube, and worked unaided for 3.5 hours or so. The tub looks amazing, man, this is A quality work. Included in the price is a total recaulk too. Look these guys up!

Gary did a fabulous job on our 65 year old porcelain tub that was in awful condition. It looks brand new — gleaming white. Love, love, love!!!

Rick did an amazing job breathing new life into my 70 year old cast iron tub. He was super nice & I felt comfortable having him in my house. Peggy was a dream to work with and she quickly found me a time that would work for me & explained the process and how to care for my tub before I even booked an appointment. If you want professional results done by a very caring company, then this is it. I’m so happy.

I won’t take a lot of time writing this review, because all you need to know is this: Rick and Peggy, with National Tub & Tile Refinishing, Inc. simply ROCK! They truly have perfected the art of delivering stellar customer service to their clients. You will not regret dealing with them. So, don’t waste your time, and just call the best first!
Oh, and for the cynical readers out there; I am an actual paying customer, that received nothing to write this review. I recently had an old, cruddy bathtub refinished, and it looks brand new now.

We’ve used National Tub & Tile several times now and their work is outstanding — whether removing stains from the jacuzzi tub when we sold our last home or completely refinishing the cast iron tubs in our newly-​purchased historic home. Peggy provides impeccable service from the office and Rick is the on-​site guru. He’s professional, candid and sets reasonable expectations. He relayed the good news (the tubs he could restore) while pointing out the impracticality of attempting to restore an old pedestal sink that was too far gone. Overall, we are delighted with the results and would recommend NTT to anyone in need of this kind of service.

I wanted to thank Rick and National Tub and Tile for coming to my home and assessing my bathtub finish dilemma. Rick was fantastic, explaining the problem with the current tub finish and potential fixes. Rick was truly professional, easy to speak with, and best of all, not a pushy salesperson. Rick’s experience and information helped me make the best and most practical decision for me and my family. Thank you again!

I recently purchased a condo in Alexandria, VA and didn’t want to waste time on a tub that wouldn’t come completely clean! I contacted National Tub & Tile for a tub re-​glazing and they gave me a quote over the phone along with additional important information.
The lady I spoke with was very nice and informative and was willing to work with my hectic schedule. I originally had a Saturday appointment (a lot of places didn’t offer saturday’s) but moved it to Friday to accommodate parking at my condo complex. All this within a few days of my appointment! Highly recommend!
The job the technician did was superb! He was in and out in about 2hours and left me with instructions on how to care for my new re-​glazed tub!

Rick Hugill is the Michelangelo of tub refinishing!
Here’s the story. Old bathtub with a big chip out of it and a ruined finish. 1970s avocado color. I called three companies. Three different processes to re-​do a tub and widely varying prices. In the end I chose NTT for the dumbest of reasons: they actually have an office manager (helpful Peggy) who answers the phone, shares info, and schedules the work. The other two companies appear to be one guy with a cell phone and intermittent coms. One guy was $ 65 less, but I couldn’t get him to return my calls when I needed him.
Rick came out Saturday for a few minutes just to check out the tub and see if he could match the color. He was back this afternoon to do the work. (Peggy alerted us that he was running late.)
OK, so Rick prepares the tub, takes out the old caulking, recaulks, and then spends a huge amount of time matching the color exactly. What was good enough for my wife and me wasn’t good enough for Rick. It had to be exact.
When he finally got the perfect match, he got to work. The job looks terrific. You can’t tell where the gouge was. The color matches perfectly. The tub looks better than the rest of our house. We are inviting company over just to come see the refinished tub.
Why no fifth star? I’ll add it in five years if the tub looks as good then as it does now.
Hey, other tub refinishers. Time to hire some office staff. It will help your business and it will help the economy.