Two Brothers Flooring

If you want to know what you are thinking of hiring to clean your rugs or floors, take the time to find the Owner’s reply to a complaint/​concern written in May. Someone needs to take an educational course in Customer Service or consumer Behavior. This company won’t be around long so I hope you get your insurance claims paid (that is IF they even have a policy)

I would give zero stars if possible. Took well over two weeks to «book» them after they finally got back to me. I bought the groupon sale which looked like a good deal.
I setup an appointment over two weeks out from when I called. I took the day off of work, they never showed up. Didn’t answer any of my calls or emails either. This was for a rental house we were moving out of so now we’ll have to pay the landlords retail price for the carpets to be cleaned.
This company shouldn’t be in business, period.

This is the most unprofessional company I have ever dealt with. The owner is extremely rude and has been nothing but disrespectful. If only I felt comfortable posting the email we received from this «professional». I do not recommend this company to anyone. After they so call «cleaned» our carpets looked awful. We had to go rent a steam cleaner to attempt to repair the damage they caused. It’s amazing the difference in results from the «professionals» compared to ourselves. I will be reporting this company to the Better Business Bureau and possibly seeking legal action. DO NOT USE THIS COMPANY!!!

i will NEVER use this company again and I will tell everyone i know about the horrible customer service we have experienced with them. first, it took over 2 weeks of calling, 5 voicemail messages left and 5 emails sent before someone finally got back to us to schedule an appointment for the cleaning. second, as soon as he walked in the door he proceeded to tell us that certain stains will not come up. ok i understand that, but i felt like he was just saying that to save his ass so that he wouldn’t have to work very hard. third, he rushed through the entire house and looking at before and after pictures, we cannot even tell that our carpets have been cleaned. lastly, our carpets feel horrible. they feel soapy, oily, rough, and dirty where as before they were at least soft (er). there are new stains that were not there before, either from his machine or his shoes. now i am stuck attempting to have to clean up the mess, all while attempting once again to get in touch with someone from this horrible company to see if they will make things right, either by refund or by doing it again.

Don’t recommend these guys. I have used living social from time to time over the years and never had someone try to charge extra than the offer advertised. These guys were sure to let me know (when they finally returned my call after 4 days) that there would be a transportation fee and that the TIP wasn’t included. I told them I would review the language of the offer that I purchased and would be happy to pay it as long as it is mentioned. They did not care and said there would be a fee regardless of being mentioned. I requested my money back from Living Social so can’t really speak to how their work is, but they are obviously don’t understand customer service and are not a stand up company.

Ruined my hardwood floors. I wasn’t going to write a review thinking that the issue would be resolved, but it hasn’t so here it is for everyone to see. The owner had come out and was very friendly. I used a living social coupon for the carpets which came out nicely, however within 2 days the smell was back. I had them do the hardwood floors on the main level, which in engineered hardwood. Apparently no chemicals or water should be used and the floors are ruined and puckering. Also when they brought the cleaning machine down from upstairs they gashed my stairs. I spoke to the guy once but he had not been in contact with me since the one call, which I had to call/​email/​text him 4 times for him to respond. I am very frustrated and his insurance company needs to pay for this or I will see other actions. There is no reason why I would have to pay for this claim as I did not create the damage.